General Help

AARP pulling coupons from entertainment Inc that are old and outdated. I have reported this before but nothing is done about it. It’s uncomfortable to give a coupon to a business owner and they claim they know nothing about it. I don’t have much local and so far 3 out of 3 aren’t accepted/business not there.

I recently spent three hours completing the driver safety course and I’m unable to download my certificate because AARP claims they have no record of my drivers license number. How. Do I get my certificate so I can report completion to my insurance company?

[Wednesday 9/23/26 1:25pm ET]📸[*** 2 Screenshots Attached]Just tried to complete the quiz listed below.(1) It was NOT "set up" as a quiz & had NO red circle. It is a VERY LONG list of what AARP has to offer.(2) QUIZ NAME - Test your AARP Rewards knowledge. It is a MONTHLY earn activity. 

A “Processing” progress dialogue is blocking my credit card’s OTP verification window and I couldn’t input the OTP I got from my text when attempting to purchase a gift card. Is this a known issue? Is there a fix to this?I tried using Chrome on PC, Chrome on Mac, and the AARP iphone app. All displayed the same issue.

I purchased a Petsmart gift card at a reduced price yesterday.  I received the email with the egift within approximately 15 minutes of purchase, however, I can’t access the gift card.  When I click the email to get the card details it redirects to blinksky.com.  I’ve never seen this before and tried to obtain the gift card number but this link just keeps “thinking” and states “digital card activation pending” and “transaction in review, please wait”I made the purchase at 8:30pm on 09/20/2026 and still haven’t been able to access the gift card. 😡

I want to delete my account

Some quizzes don’t work, like unemployment, music, and AARP rewards knowledge.

I have had a problem with the staying sharp cognitive assessment testing since June 11, 2025 and have reported it a few times and was given a case number 19516542 but the issue still exist with NO progress. It will be 5 weeks tomorrow, which I am very surprised that nothing has been done.   Is anyone experiencing issues?  JC

All of a sudden I am not getting points for steps.  It shows my Apple Health is synced ( I even unsynced and resynched). It had given me points every other day the last 4 days (my apple health shows I have walked 5000 or 10000 each of those days). AARP was never able to fix the Fitbit sync issue which started about a year ago,  so I gave up and started using Apple health. It requires my synching my Fitbit to Apple health through another app…. So it is a pain….. but now I’m not getting all my points !!!! Beyond frustrating that this app is such a mess on so many levels. 

Has been mentioned before, but was mentioned to start new topics. ​@sandy , you admitted that replies were buried within a long thread and easily missed when replying to ​@SereneSeagull about closing a topic. So it is a problem. Now the replies are threaded and if more than one reply, it defaults to a link to be clicked to read the next, then more clicking reply links and so on and so forth. This can completely bury replies that may cause something to be missed.  If you forgo replying to a reply and post where it is visible, that creates out of context confusion. The simple way to view is have replies indented once and stay visibly listed for viewing all and not missing clicking several links to find. Also, we should be able to click on a reply link posted on a forum list or notices and have it go to that post without having to send out the search dogs. Questions:1. Can this be addressed and implemented? 2. Did AARP purchase the dollar store simple version and can't pay to have changes

 I received a letter this week, congratulating me on my membership renewal, which is fine. But it says "review email on file: None" and also "You are receiving this confirmation letter via mail because we do not have your email address or the email address we have on file is not valid." Yet my email address IS here in my account, and AARP sends me emails.   Both the emails and the letter do have the same membership number and other info.  How can I fix this? Also, why is there no way to email someone for help instead of having to post here wait until 8am to find a real life person?  Thanks for any help!

HOW DO I GET MY NAME ON MY AVATAR??? INSTEAD OF GUEST?? THANKS

​@sandy , We NEED a place to post about this new Community Board, and the “What to Expect During The Transition” thread was closed to replies all of a sudden as we were using it today.    ➡️  As a community, isn’t it beneficial to share what is working and what isn’t?  Which is what I thought it was doing.  By that thread now being shutdown to replies, that’s tantamount to saying you don’t want us to share our suggestions together about what is working and what isn’t.   What gives?  Please put it back for replies, or allow us to start a new thread to do that. Whether you all think it’s a gripe fest or not, it was at least a chance for us to communicate and give and get feedback on this transition from you all as well.

We're excited to bring you a new AARP Online Community experience. As we prepare for the transition, here's what you can expect over the coming weeks.    Before the Launch  You can continue to browse, read, and participate in the Online Community as you do today.    Any new posts, replies, or kudos added to the current community after August 5 at 11:59 p.m. ET will not transfer to the new AARP Online Community.      Community Content  Topics that haven't had any activity in the past three years have been archived and will not be transferred.    During the Transition  Before the new AARP Online Community launches, the current community will be temporarily unavailable while we complete the transition.    We expect to launch the new AARP Online Community shortly after August 5. We will communicate the confirmed launch date as soon as it is&n

​@AARPSandyY , ​@AARPTeri  You’ve asked us that if we need a post deleted that we’ve made, since we no longer have the ability to delete a post within any timeframe, to report the post to you.   When using the three dot, drop down tool to the right of our post, the report feature shows this after choosing that. below… (see screenprint below).  As you can see, it’s an ominous message, that implies a negative connotation , when all a user is doing is self-reporting to you that a double post or mistake was posted by them.  Could an additional note be added regarding the fact that a post made by mistake is also another reason.  Thanks.  

[Wednesday 9/9/26 7:23pm ET]AARP Sandy ​@sandy , AARP Teri ​@AARPTeri , AARP Darryl ​@DarrylL35959 , ​@AARPCK - I just "received" an AARP Private Message (PM) from a newbie asking if I like their music. I "checked" their PROFILE and I am NOT seeing any posts or threads for them.➡️[*** With your OLD SITE, the AARP Moderator had showed me how to BLOCK members I really DONOT want any messages from.I am NOT seeing this "option" with NEW SITE. 😞➡️[*** Also, how do we REPORT these "messages"?Thanks,Nicole 🤗💛

I'm trying to take the Staying Sharp assessment.  The link that was emailed to me doesn't work.

[Thursday 9/10/26 8:19pm ET]Is there a way to "release" posts & threads that are OKAY per your "guidelines"?With the OLD SITE you guys were able to do this when your SPAM DETECTION SOFTWARE "tagged" something as SPAM in error.Do we send AARP Darryl an AARP Private Message (PMs) like we did with OLD SITE "asking" him nicely to "release" our material?I am heading NOW to send him one as I just posted TWICE (same material) & NEITHER has shown up.Thanks,Nicole 💛🤗

When reading an article sent from AARP I only get part of the article. For instance the article that was sent about 4 medications that can make you tired. I got to the end of number one and then can not go to #2 3 & 4 as they are not shown. This seems to happen with other articles also. How can I see the rest of the articles? 

Might be happening here.  When new boards start,  some use it.. Would be nice if they told us. 😎

[Friday 9/4/26]Apologies if I am "missing" this in ALL the info you guys have posted. With the OLD SITE, I "deleted" the AARP Private Messages (PMs) as soon as I read the ones I received & sent.With NEW SITE, I "figured" out to "supposedly" delete the ones I sent, but a record of them still exists in my mailbox.Lol, does this mean we will NEVER run out of SPACE in our mailboxes?I know with my Email Provider IF I run out of "space", I CANNOT send or receive emails.Same with my Cell Phone Provider for texts.Also, we use to be able to see when our PMs were read? Did we lose this with NEW SITE?Thank you SO MUCH for your help with this!!!I am probably "missing" something here at age 68 this month. Old & hating these "changes" but understand it was time to UPGRADE the AARP Community Board.Take care,Nicole 🤗💛

 I Just want to get an AARP PHYSICAL membership card MAILED (NOT Emailed) to my address. Not interested in E-Cards.  Not interested in the App.  Will never load the AARP App on my phone.  This has proven to be daunting! I live in the physical world and I just want to receive my physical membership card by surface mail to my address.  Not planning to review my membership due to this!S.A. 

I want to take free class with minscape 3 hours are there any restrictions for free course explain what to do 

Many of you already know how finding threads work now. For those that are new, here is the way to find threads that you are interested in finding. Either for a short time or long term efforts. On your community profile (click on your avatar), you will find your posts. The method below is a way to find posts you may just want to read or keep up with.Couldn’t find this elsewhere, sorry if it is duplicated.  When viewing a thread, under the subject post of the thread there is a place to Like, Follow and Share. If you want to find that thread to either post again or just keep up with --- Click Follow.  This will have the post(s) you Follow show in the Activity Button at the top of the screen. As will any private messages you receive. If you no longer want these notices for any topic, just click --- Unfollow.   Hope this helps. Hope I put in everything I wanted. There is no way to Preview (that I can find) my entire post. There is also ​@SereneSeagull ‘s post on text size work around. https

How can someone, opt out from AARP magazines and insurance companies  filling up my PO box?