AARP Help

As a newer member, I find AARP to be pretty great, and I'll continue to be a member. But I have a criticism of some of the deceptive and manipulative marketing tactics used by either AARP or AARP-sanctioned partners. These are: 1) Marketing mail that use cards that appear at first like a gift card of value, but really are just print outs of the "savings" you could get if you buy the insurance, etc. 2) Fake polls.   An example is answering poll questions like, "Do you support Social Security?".   These are blatantly just to get clicks, and are not good faith gathering of information. Using these tactics on a population of people with increased susceptiblity of deception isn't a good look.  I'd prefer AARP have a set of standards for marketing that prevented the low-brow tactics. Again, overall great, just offering criticism if it helps.   

Here's how I successfully resolved the interrelated problem with The Hartford raising the insurance premium dramatically for my auto insurance even though I have an excellent driving history, and AARP acting helpless to leverage the matter with its business partner (i.e., The Hartford) ... I recently dropped The Hartford at renewal time in favor of a different carrier (Progressive) and, in the process, save substantial money. I subsequently called AARP and cancelled my membership and will be receiving a prorated refund of my five-year membership payment (more savings for me). If more people took this approach and there was a decrease in membership, perhaps AARP leadership would redirect its energies to be more member centric? It seems that AARP has lost its way helping members in favor of income from royalties paid by business partnerships. 

I've been a AARP member for many years.   I always hear and see advertisements about a free gift.   I've never, ever received a free gift ever upon auto renewal or my initial enrollment .  How come?  I should have received about  5 gifts by now.....no?

Hello AARP Jen ​@Jen !!!I keep forgetting to mention this. NOT an emergency, but something is NOT working correctly.📸[*** Attachment]The attached error message "pops up" RANDOMLY when using your site.For now (Friday 11/6/26 7:43am), when I responded to a thread.But it also happens at other times.Thanks, Nicole 💛🤗 

[Monday 11/2/26 7pm ET]Can someone look into this AARP Darryl ​@DarrylL35959 , AARP Jen ​@Jen ?And please release the 2 posts I made in your grief forum.Thanks,Nicole 🤗 💛

When I click on the link to the free entry for the Instant Wins, I get 404 Not Found.  This happens with all of the active Instant Wins.  I get this on my PC and on the AARP app on my phone.  Please fix this.

Anyone have the lastest AARP magazines who can look up an advertisement for GLOVES for Parkinson tremors?  It wasn’t long ago - last month or two.  The ad was around page 40 - 50.  I’ve misplaced it and would like to check out the product. Thank you in advance

I enjoy playing AARP games but anymore too much time is wasted on long playing advertisements.  I do not like waiting 5, 10 or more minutes while an ad I am not interested in plays.. I used to be able to skip ad, but now the wheel that spins for free coins covers up the skip ad. Very disgusted.

Hey Everybody!I see a new sweepstakes out there on the official rules with the description:$2,000 Thankful for Our Community Sweepstakes* (11/01/2026 - 11/30/2026)However, there is not a new tile in the online catalog to enter the Sweepstakes (doink🙃)The official rules state that there will be two winners of $2,000 each.Maybe someone else out there is able to find the tile? I’ve searched several ways.​@Jen ​@AARPTeri Thanks!Andrew

I would like to change the name on my second membership person. How how do I go about that?

Not sure who to address this to,  (IT department)?        I noticed after the AARP app update, last week actually, the ability to respond in discussions didn’t work on my iPad. It’s Readable, but not able to bring up the keyboard, no text box appears.  Only Cancel and send button.  Totally fine on a computer, totally fine on iPad using a browser, but it looks like the update to the app is where the glitch is for this.   — I’ve deleted and reinstalled app. Rebooted, etc.— I’ve updated the Apple IOS software to the newest version for my iPad which is a relatively new IPad with the latest version that was also released. I can deal with it for now, by using Browser on iPad, or using computer for community discussion participation, but wanted to let IT know about this.   Don’t really relish calling, and since I can use a workaround, I’m good.  But just a heads up to IT. Thanks!  👍    

I am having trouble opening this game even though my membership is good until 2027.  An issue with Splitwords? 

I redeemed my Albertson’s gift card that I got from the Daily Deal.  When I opened the card from my email that I got from AARP, the bar code/QR code was missing.  The card explicitly says that you must print and scan the bar code in order to use it.  I contacted AARP support and they told me that I can just use the code with the pin.  The cards says: “Redemption Steps: Customer must present eGift QR code payment either printed, or on mobile device to Checker as tender.”  Has anyone else had this issue?

when i called UHC because they did not list the price for next year, the supervisor me next year would be 191.50 ans i was currently paying 97.50. after the call i remembered that is not what i am paying. UHC is billing me 165.40. i canned a support supervisor again and he agreed i should be paying 97.50 and attempted to contact billing on my behalf. However there was a technical issue reaching billing. after logging into the medicare page it confirmed i should be paying 97.50. after reaching someone in billing they told me that the 165.40 was the correct amount i tried to get them to look further but they insisted i call Medicare. After calling medicare they could not understand why UHC would have me call medicare. Medicare after hearing the billing issue wanted to open and investigation. I am now awaiting their investigation.. With the price nearly doubling i decided to look at other options.It appears i and get similar coverage from Humana for about 50% less then UHC for close to th

I went to print my gift card I got this morning from AARP Rewards and this is the message I got:Gift card viewing is temporarily unavailableWe’re sorry. Your eGift card is not available right now. We’re working to restore access as soon as possible. 

The phone charger I received does not work defective. Unable to operate to get blue light just red. I am disable.  Need help] or . Can someone call me and hekp

I received this trunk organizer for my membership renewal. I love it! Thanks, AARP! Here are those pics: 

I have contacted AARP several times on this issue and have not received a response. I have the Iphone 15 with IOS 18.6.2.  Starting about 8 months ago, the health sync has not worked. I have restarted phone, uninstalled/reinstalled AARP Now app, etc, etc.  Whenever I choose Sync Apple Health from the AARP app, it gives me a message to download the app, even though I am already in the app.  This is a glitch that has not been fixed.

I’m seeing a statement regarding redeemed gift cards being restored.What does this mean?  Does it refer to recently redeemed but not received cards?I am sure hoping it doesn’t mean cards we have in our possession but have not yet used.​@AARPTeri  Can you explain, please?

My husband is losing his eyesight and can no longer drive safely. We thought we would do the right thing and tell The Hartford there was now only one driver for our 3 cars. We had one each and a topless Chevy for a trip out on the occasional Sunday in the summer. I was hoping for perhaps a reduction in the policy cost but would have been OK with no changes. Instead they increased my Policy for myself with 3 cars by $1000/year. How crazy is that? We wish we had not told them. Has anyone else had this issue?Is the only solution to go with another insurer after 35 years with the Hartford?I think AARP should look into this too. 

We want to let members know that some redeemed gift cards may be temporarily unavailable due to a known issue. The appropriate teams are actively working on a resolution. We understand how frustrating this can be and appreciate your patience while access is being restored. We’ll share updates as soon as they become available.

I spent points for a Walmart gift card last night.  The reward email came, but the bar code doe not appear.I need the bar code.  Help AARP.

I had a reservation for 11/1/26.  motel6 billed my account 10/28/26.  Five days before I was due to arrive.  I had to cancel 10/31/26 before 6:00 PM and they wanted $70.00 in spite of what their website said!  I talked to 8 different people and two of them twice and everyone wanted $70.00!  Playing pass the Doug(me) seemed to be a game with customer service.  I am filing a complaint with Las Vegas DA to get my money back.  I do not know of any hotel/motel that bills your account before you arrive.  AARP should not advertise on motel6 site!  Thieves, flim-flam, and con people!

I don’t know why AARP endorses United Health Care (UHC). My wife and I joined an AARP endorsed UHC health plan on January 1, 2026.  Without any notice from UHC, they cancelled our Primary Care Physician from their network effective 3/31/2026.  We received no notice of this change, but rather had to find out by going on line and logging into our account.  It was posted there less than 2 weeks from the effective date of the cancelation, just days before the March 31st deadline for changing Medicare Advantage health plans. This interferes with our continuous care and treatment, and requires us to scramble to get medical coverage.  Our PCP also states that UHC refuses to respond as to why they are being removed from the network after being in network for decades. This is just unacceptable.  How can AARP endorse such a company? When I called UHC, they refused to discuss anything related to this change with me. Bill Bettag    

  Can anyone tell me how to delete the ads and stuff in my inbox? It's just keeps growing and growing! Thanks.