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jc66102601
Contributor ⭐
Jul 16, 2025 2:40 AM UTC

Staying sharp cognitive assessment testing.

I have had a problem with the staying sharp cognitive assessment testing since June 11, 2025 and have reported it a few times and was given a case number 19516542 but the issue still exist with NO progress. It will be 5 weeks tomorrow, which I am very surprised that nothing has been done.   Is anyone experiencing issues?  JC

      9 replies

      KathiR663746
      Contributor ⭐
      Sep 19, 2026 8:53 PM UTC

      At least you got through...everytime i try it says “processing...please wait” in endless loop

      SereneSeagull
      SereneSeagull
      Community Champion ⭐⭐⭐
      Sep 19, 2026 10:05 PM UTC

      I just did it the other day, ironically.  App on tablet, worked fine.  

      ~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!
      pkymwdy
      Contributor ⭐
      Jul 16, 2025 6:39 PM UTC

      Yes, i also have been trying to access assessment testing but continuously get "400 Bad Report" error. I was told to log out close browser and restart. That did nothing.

      AARPConsumerCare
      Community Champion ⭐
      Jul 17, 2025 1:34 PM UTC

      I'm sorry to hear you're having trouble with the Staying Sharp assessment, @pkymwdy. Since that didn't work, you may need to clear your cookies and cache, here are the steps (if needed): https://aarp.info/2I3wo4C

       

      For further assistance, please send us a private message. Thank you. - Diana G.

      ohiowonder
      Contributor ⭐
      Jul 22, 2025 7:44 PM UTC

      I completed the assessment but when I try to get to the results, it jumps back to the main assessment screen.

       

      AARPConsumerCare
      Community Champion ⭐
      Jul 16, 2025 6:12 PM UTC

      Hi @jc66102601, I'm sorry to hear you're having trouble with the testing. I see you mentioned that this has been escalated to our team and I would like to take a look into this. Please send me a private message at your earliest convenience.

       

      You may need to enable your private messages first, here are the steps: https://aarp.info/47hWcl7 - Diana G.

      WebWiseWoman
      WebWiseWoman
      Community Champion ⭐⭐⭐
      Jul 16, 2025 8:32 AM UTC

      Same here, jc. Unfortunately just like the videos that don't work in Rewards, almost half of Staying Sharp doesn't work either; so far no fixes; just as the Staying Sharp Cognitive Assessment hasn't worked for over a year even though reported back then...

      Done with this "new" and "improved"... kinda like dotard improved America...
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