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jc66102601
Contributor ⭐
July 16, 2025

Staying sharp cognitive assessment testing.

  • July 16, 2025
  • 7 replies
  • 4013 views

I have had a problem with the staying sharp cognitive assessment testing since June 11, 2025 and have reported it a few times and was given a case number 19516542 but the issue still exist with NO progress. It will be 5 weeks tomorrow, which I am very surprised that nothing has been done.   Is anyone experiencing issues?  JC

      7 replies

      WebWiseWoman
      WebWiseWoman
      Community Champion ⭐⭐⭐
      July 16, 2025

      Same here, jc. Unfortunately just like the videos that don't work in Rewards, almost half of Staying Sharp doesn't work either; so far no fixes; just as the Staying Sharp Cognitive Assessment hasn't worked for over a year even though reported back then...

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      AARPConsumerCare
      Community Champion ⭐
      July 16, 2025

      Hi @jc66102601, I'm sorry to hear you're having trouble with the testing. I see you mentioned that this has been escalated to our team and I would like to take a look into this. Please send me a private message at your earliest convenience.

       

      You may need to enable your private messages first, here are the steps: https://aarp.info/47hWcl7 - Diana G.

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      pkymwdy
      Contributor ⭐
      July 16, 2025

      Yes, i also have been trying to access assessment testing but continuously get "400 Bad Report" error. I was told to log out close browser and restart. That did nothing.

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      AARPConsumerCare
      Community Champion ⭐
      July 17, 2025

      I'm sorry to hear you're having trouble with the Staying Sharp assessment, @pkymwdy. Since that didn't work, you may need to clear your cookies and cache, here are the steps (if needed): https://aarp.info/2I3wo4C

       

      For further assistance, please send us a private message. Thank you. - Diana G.

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      ohiowonder
      Contributor ⭐
      July 22, 2025

      I completed the assessment but when I try to get to the results, it jumps back to the main assessment screen.

       

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