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Contributor ⭐
September 17, 2026

Email address "not valid?"

 I received a letter this week, congratulating me on my membership renewal, which is fine. But it says "review email on file: None" and also "You are receiving this confirmation letter via mail because we do not have your email address or the email address we have on file is not valid." Yet my email address IS here in my account, and AARP sends me emails.   Both the emails and the letter do have the same membership number and other info.  How can I fix this? Also, why is there no way to email someone for help instead of having to post here wait until 8am to find a real life person?  Thanks for any help!

2 replies

DarrylL35959
Community Manager
September 17, 2026

Hi ​@SuzanneLan 

If you're receiving AARP emails but your renewal letter says no email is on file, there may be a mismatch between the email on your online account and the one connected to your membership record.

Since we can't see account details here in the Community, I'd recommend reaching out to Member Services so they can review and update the information on your account if needed:

Contact Membership Services

I know it's not ideal when you need help right away, but account-specific issues like this have to be handled by Member Services since they involve personal account information.

Hopefully it's just a simple record issue and they can get it corrected quickly! 👍

AARP Darryl