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SereneSeagull
SereneSeagull
Community Champion ⭐⭐⭐
September 14, 2026

AARP Sandy — We Need A Thread For This Transition

  • September 14, 2026
  • 6 replies
  • 215 views

​@sandy ,

 

We NEED a place to post about this new Community Board, and the “What to Expect During The Transition” thread was closed to replies all of a sudden as we were using it today. 
 

  ➡️  As a community, isn’t it beneficial to share what is working and what isn’t?  Which is what I thought it was doing.  By that thread now being shutdown to replies, that’s tantamount to saying you don’t want us to share our suggestions together about what is working and what isn’t.  
 

What gives?  Please put it back for replies, or allow us to start a new thread to do that. Whether you all think it’s a gripe fest or not, it was at least a chance for us to communicate and give and get feedback on this transition from you all as well.

    6 replies

    sandy
    sandy
    Community Manager
    September 15, 2026

    ​@SereneSeagull, thanks for asking about this. We closed the “What to Expect During the Transition” thread because we’re now beyond the transition period, and new questions and conversations were getting lost in that older thread.

     

    We absolutely want everyone to continue sharing what’s working, what isn’t, and suggestions for the Online Community. Now that the transition is behind us, we encourage users to start new discussions for questions, feedback, or topics they’d like to discuss. This makes those conversations easier for others to find, follow, and contribute to — and allows more users to benefit from the information being shared.

     

    Please keep sharing your questions and feedback. We’re happy to join those discussions and provide information when we can.

      SereneSeagull
      SereneSeagullAuthor
      Community Champion ⭐⭐⭐
      September 15, 2026

       No, I disagree, ​@sandy , the transition is not behind us, we are IN it now!  

       

      The reason the conversations are lost in the thread now is due to unique and fallible way this has been set up. Try to follow a post that you get tagged in.  You spend so much time trying to find it because the flagged post doesn’t display when you click on the notification that you were flagged in, in the first place.  So you have to expand each and every post that shows 2 more, 3 more, or what have you, to finally get to the post that someone flagged you in.  Those don’t default to New posts within the thread, when the sort to new feature is used.  


      You are hemorrhaging your base of supporters here, by lack of transparency to if there are “planted” users seeded here for purposes of starting conversations.  Discussion platform creators and providers use this.  The feel of the board even shows this.

       

      In addition, A person was shut down at the knees for voicing to a new user about rewards being blocked. This all sounds so familiar to what in the real world is happening.  Please don’t insult us by saying the transition is behind us.   
       

      I’ve always thought AARP stood for something.  They’ve lost their integrity in my eyes, just by seeing how this board operates.
       

       

       

        sandy
        sandy
        Community Manager
        September 16, 2026

        ​@SereneSeagull, thank you for sharing your concerns. I understand your point that, from a user perspective, adjusting to the new platform is still very much a transition.

        You’ve also raised some specific usability concerns, particularly around notifications, tagged posts, and finding new replies within longer discussions. That feedback is helpful, and we’ll continue to share issues like these with the appropriate teams as we work to improve the Community experience.

        Our decision to close the original transition thread wasn’t intended to stop or limit feedback. The goal was to make individual questions and concerns easier to find and discuss rather than having them buried within one increasingly long thread. We welcome both positive and critical feedback, and users are encouraged to start new discussions about issues they encounter.

        I also appreciate you sharing how these changes are affecting your experience with the Community. We may not always have an immediate answer or be able to make every requested change, but we are listening and will continue to provide information and updates when we can.

          SummerOnTheWay1
          SummerOnTheWay1
          September 14, 2026

          [Monday 9/14/26 7:12pm ET]

          Wow ​@SereneSeagull , thanks for the "heads up"!!! 👍👍👍 I DIDNOT know AARP had "shut" us down. Am I surprised, nope. HAPPY MONDAY All 😉

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