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AARPTeri
Community Manager
August 4, 2026

What to Expect During the Transition

  • August 4, 2026
  • 48 replies
  • 757 views

We're excited to bring you a new AARP Online Community experience. As we prepare for the transition, here's what you can expect over the coming weeks. 

 

Before the Launch 

You can continue to browse, read, and participate in the Online Community as you do today. 

 

Any new posts, replies, or kudos added to the current community after August 5 at 11:59 p.m. ET will not transfer to the new AARP Online Community.   

 

Community Content 

Topics that haven't had any activity in the past three years have been archived and will not be transferred. 

 

During the Transition 

Before the new AARP Online Community launches, the current community will be temporarily unavailable while we complete the transition. 

 

We expect to launch the new AARP Online Community shortly after August 5. We will communicate the confirmed launch date as soon as it is finalized and will provide advance notice of the temporary downtime associated with the transition. 

 

After Launch 

When the new AARP Online Community launches, you'll continue signing in with your existing AARP account. 

 

Your username, profile information, profile photo, discussions, posts, and most community content will be waiting for you. 

 

You'll also notice a few changes, including: 

  • Simplified community categories. 
  • Friends becoming Followers, with the ability to see who is following you. 
  • An updated community ranking system. 
  • A few items will not be transferred, including private messages, photo albums and the photos stored in them, favorites, notification preferences, subscriptions, and unpublished drafts. 

 

Have Questions? 

We've created a list of frequently asked questions to help you prepare for the transition, including details about what will transfer, what's changing, and what to expect before and after launch. 

 

View the Frequently Asked Questions 

48 replies

DarrylL35959
Community Manager
August 24, 2026

Thank you 

AARP Darryl
Contributor ⭐
August 24, 2026

thank you 

SereneSeagull
Community Champion ⭐⭐⭐
August 25, 2026

Any way to delete a post after it posts or even edit in this new board layout?  

   There’s a lag time after posting .  So for instance in the Rock n Roll thread, this is going to be a problem with this new layout.  Already need to delete a post and can’t.  Is this going to be added when this gets fully operational? ​@AARPTeri ?

 Thanks.

ChasKy53
Community Champion ⭐⭐⭐
August 25, 2026

I received no ‘heads up’. Also, I post in four song title groups and when I make a post. I click on ‘send’ and it doesn’t post. No new posts in those groups but one, so it seems no one knows how to post.

SereneSeagull
Community Champion ⭐⭐⭐
August 25, 2026

Hi ​@ChasKy53 , I made two posts in a song title thread, but those never posted.  These other posts have, so you got me.  The posting delay on these are unacceptable.  Can you imagine trying to post on a song title thread, having to sort it to newest post first, then post something that will be delayed in appearing, only to have others do the same?  lol!  

AARPTeri
AARPTeriAuthor
Community Manager
August 25, 2026

Good morning please try again and let me know if is still happening it should be posting right away now

sandy
Community Manager
August 25, 2026

Update on Posting Delays

The posting delays some users experienced should now be resolved. Replies should appear normally after they are submitted.

 

If you are still experiencing delays or your reply does not appear, please let us know by posting below so we can look into it.

ChasKy53
Community Champion ⭐⭐⭐
September 9, 2026

It is still not working properly.

AARPTeri
AARPTeriAuthor
Community Manager
August 25, 2026

Update on Editing Your Posts

Users can edit their posts after they are published.  Currently, you have 60 minutes after publishing to make changes to your post. After the 60 minute editing window has passed, you will no longer be able to edit your post.

 

If you notice something you would like to change, we recommend that you make those edits within the first hour.

 

Thank you for your patience as everyone gets familiar with the features of our New AARP Online Community.

AARPTeri
AARPTeriAuthor
Community Manager
August 25, 2026

Update on How Conversations are Sorted

We’ve heard your feedback about how conversations and replies are displayed in the new AARP Online Community.

 

Currently, the platform does not allow us to set “Newest First” as the default sorting option for everyone. If you prefer to see the newest posts first, you will need to select “newest first” from the sorting options when you visit.

 

We recognize that having to select this preference each time is not ideal, and we’ve shared this feedback with our platform provider.

Thank you for your patience as we continue to improve the new community experience.

 

SereneSeagull
Community Champion ⭐⭐⭐
August 26, 2026

Question — Shouldn’t this have been discussed ahead with the people who use the platform that it is being designed for?  I designed databases many years ago, and sought the input from the users I was designing it for, .. beforehand.  The people who actually used it.  I Sat with them as they did their jobs, asked them what they needed and what they could use to make things flow, what didn’t work, what they’d like to see.  Was there beta testing done here, by this platform provider to the end-user ?  

Vexed
Community Champion ⭐⭐⭐
August 26, 2026

Good point ​@SereneSeagull , I would have thought there would be beta testers from the people that are the forum community.

SereneSeagull
Community Champion ⭐⭐⭐
August 26, 2026

Just curious if anyone knows.  Khoros was the previous platform provider for the AARP Community discussion boards.  I believe the new one AARP is using may be Gainsight, based on a quick search.

SummerOnTheWay1
September 6, 2026

[Sunday 9/6/26]

📸[*** 2 Picture(s) Attached]

AARP Sandy ​@sandy, AARP Teri ​@AARPTeri , I just "noticed" we can ONLY "edit" what we posted within the HOUR that was mentioned in AARP Teri's post (copy&paste below) . I "believe" we could also "delete" when NEW SITE was 1st launched. Was the "delete" option removed? Now being old I may have thought I saw BOTH delete & edit options for an hour after we posted. Thanks, Nicole 🤗💛

➡️[*** AARP TERI POSTED - 

AARPTeri.
Author.
Community Manager.
12 days ago.

You will be able to delete a post for the first hour after that you will need to request via notification  https://help.AARP.org/s/article/edit-delete-community-forum-post 

 

DarrylL35959
Community Manager
September 8, 2026

Hi ​@SummerOnTheWay1 

Yes, you are correct 60 minutes is the time allowed to edit or delete and that help article will be update today thanks 

AARP Darryl
SereneSeagull
Community Champion ⭐⭐⭐
September 8, 2026

@DarrylL35959  So within the hour after posting we are able to delete?

 

 I could’ve sworn I posted something in a music thread recently, and then realized shortly after, I mean right after, I posted to the wrong thread, and only had the edit feature, with no delete available.  So I had to edit the post and write the words “deleted”. This was within the hour timeframe as well.  

SummerOnTheWay1
September 8, 2026

[Tuesday 9/8/26 6pm ET]

📸[*** 2 Pictures Attached]

AARP Sandy ​@sandy , AARP Teri ​@AARPTeri , AARP Darryl ​@DarrylL35959 - I just "tested" the option to edit anytime after we post. It maybe just me, but it is NOT working. Just "tried" to edit one of my posts from 4 DAYS AGO. Can we "please pretty please" have it back to how it was = we could edit & delete for 60 MINUTES. Thanks, Nicole 🤗💛