AARP Help

I recently spent three hours completing the driver safety course and I’m unable to download my certificate because AARP claims they have no record of my drivers license number. How. Do I get my certificate so I can report completion to my insurance company?

Our AARP United Health supplemental insurance premium has increased 44% since June of 2024.  That is crazy.  Are you doing anything to lobby congress about the cost of health insurance??????

[Wednesday 9/23/26 1:25pm ET]📸[*** 2 Screenshots Attached]Just tried to complete the quiz listed below.(1) It was NOT "set up" as a quiz & had NO red circle. It is a VERY LONG list of what AARP has to offer.(2) QUIZ NAME - Test your AARP Rewards knowledge. It is a MONTHLY earn activity. 

A “Processing” progress dialogue is blocking my credit card’s OTP verification window and I couldn’t input the OTP I got from my text when attempting to purchase a gift card. Is this a known issue? Is there a fix to this?I tried using Chrome on PC, Chrome on Mac, and the AARP iphone app. All displayed the same issue.

I purchased a Petsmart gift card at a reduced price yesterday.  I received the email with the egift within approximately 15 minutes of purchase, however, I can’t access the gift card.  When I click the email to get the card details it redirects to blinksky.com.  I’ve never seen this before and tried to obtain the gift card number but this link just keeps “thinking” and states “digital card activation pending” and “transaction in review, please wait”I made the purchase at 8:30pm on 09/20/2026 and still haven’t been able to access the gift card. 😡

i was being overbilled by $10.00 per month. Customer service stated that “only the prepay or the AARP discount can be applied, not both…”From Tracfone’s web site (emphasis mine):“$10/mo discount on Tracfone Home Internet available to active AARP members with valid membership verification. Discount applies to one Tracfone account per AARP membership; multiple Home Internet lines within the same account are eligible. Discount not available at Target and cannot be combined with Target pricing, but may be combined with Auto-Refill discounts. Offer ends if eligibility requirements are not met. Additional terms may apply.”After this was pointed out to the agent he gave me the correct billing amount… but the online system still does not show the discount. I will see if I am billed properly next month. 

I want to delete my account

Some quizzes don’t work, like unemployment, music, and AARP rewards knowledge.

Is there any special membership rate for seniors over 100 years old - I am my siblings have memberships, but our mom doesn’t and I am wondering if it would be worth her while on her extremely tight budget.

Does AARP have inexpensive car insurance?

The Quality Inn Ocean City MD that AARP recommended was the worst hotel stay I have ever stayed at. The room was very unsanitary. There was ¼ inch thick layer of filth on the air vents. Mold in the upper right corner, along the bathroom tub, along the floor, in the sink, the carpet was torn, there were holes in the walls, the shower hold bar was cracked so badly that if you held onto it, it might have cut you. The tissue box had a huge crack so if you would put your hand too deep in the box it would pinch you. The corner of the pillow looked like it had blood or a red stain of some sort. There constant noise fridge making a popping sound, people stomping above, traffic etc. It is by the far the worst hotel experience I have ever had. Why AARP recommended them is beyond me. My husband and I now call it the “un-Quality Inn. I did write the hotel and I do have multiple photos of the awful condition of the room and all I received was “sorry” which is something but does not make up for a ho

I have had a problem with the staying sharp cognitive assessment testing since June 11, 2025 and have reported it a few times and was given a case number 19516542 but the issue still exist with NO progress. It will be 5 weeks tomorrow, which I am very surprised that nothing has been done.   Is anyone experiencing issues?  JC

I renewed my member in August. The advertisement offered a charging hub. I haven't received my gift nor any communication about it. I received my cards and information.

Hello everyone! I am new to AARP. As I Look through everything it has to offer for me It has become a little overwhelming. I'm planning a vacation to Dollywood Pigeon Forge and would love to hear from anyone who has already taken advantage of all the perk AARP offers. I dont know where to begin looking for discounts, coupons etc. Here on AARP. Any ideas and recommendations would be awesome. 😁 

All of a sudden I am not getting points for steps.  It shows my Apple Health is synced ( I even unsynced and resynched). It had given me points every other day the last 4 days (my apple health shows I have walked 5000 or 10000 each of those days). AARP was never able to fix the Fitbit sync issue which started about a year ago,  so I gave up and started using Apple health. It requires my synching my Fitbit to Apple health through another app…. So it is a pain….. but now I’m not getting all my points !!!! Beyond frustrating that this app is such a mess on so many levels. 

Has been mentioned before, but was mentioned to start new topics. ​@sandy , you admitted that replies were buried within a long thread and easily missed when replying to ​@SereneSeagull about closing a topic. So it is a problem. Now the replies are threaded and if more than one reply, it defaults to a link to be clicked to read the next, then more clicking reply links and so on and so forth. This can completely bury replies that may cause something to be missed.  If you forgo replying to a reply and post where it is visible, that creates out of context confusion. The simple way to view is have replies indented once and stay visibly listed for viewing all and not missing clicking several links to find. Also, we should be able to click on a reply link posted on a forum list or notices and have it go to that post without having to send out the search dogs. Questions:1. Can this be addressed and implemented? 2. Did AARP purchase the dollar store simple version and can't pay to have changes

 I received a letter this week, congratulating me on my membership renewal, which is fine. But it says "review email on file: None" and also "You are receiving this confirmation letter via mail because we do not have your email address or the email address we have on file is not valid." Yet my email address IS here in my account, and AARP sends me emails.   Both the emails and the letter do have the same membership number and other info.  How can I fix this? Also, why is there no way to email someone for help instead of having to post here wait until 8am to find a real life person?  Thanks for any help!

HOW DO I GET MY NAME ON MY AVATAR??? INSTEAD OF GUEST?? THANKS

​@sandy , We NEED a place to post about this new Community Board, and the “What to Expect During The Transition” thread was closed to replies all of a sudden as we were using it today.    ➡️  As a community, isn’t it beneficial to share what is working and what isn’t?  Which is what I thought it was doing.  By that thread now being shutdown to replies, that’s tantamount to saying you don’t want us to share our suggestions together about what is working and what isn’t.   What gives?  Please put it back for replies, or allow us to start a new thread to do that. Whether you all think it’s a gripe fest or not, it was at least a chance for us to communicate and give and get feedback on this transition from you all as well.

I have not been able to do anything in AARP rewards. All we get is a message that says "We are currently experiencing technical difficulties in processing your request. Please retry in a few minutes. Thank you for your patience." for several weeks. The resolution we are provided is that someone is "working on it". Planned to buy guftcards for upcoming travel, which seems unlikely at this point.

Please cancel my renewal membership next year

Never use any OTA, they steal 15 to 50 percent from every booking. The hotel, motel industry would be better and cheaper if you book direct. As The OTas raise the rates so they can get more money from the hotels. In turn the hotels raise rates to compensate for the OTA fees. Always book direct. AARP SHOULD NOT SUPPORT ORGANIZATIONS THAT ROB YOU OF YOUR HARD EARNED MONEY.

We're excited to bring you a new AARP Online Community experience. As we prepare for the transition, here's what you can expect over the coming weeks.    Before the Launch  You can continue to browse, read, and participate in the Online Community as you do today.    Any new posts, replies, or kudos added to the current community after August 5 at 11:59 p.m. ET will not transfer to the new AARP Online Community.      Community Content  Topics that haven't had any activity in the past three years have been archived and will not be transferred.    During the Transition  Before the new AARP Online Community launches, the current community will be temporarily unavailable while we complete the transition.    We expect to launch the new AARP Online Community shortly after August 5. We will communicate the confirmed launch date as soon as it is&n

​@AARPSandyY , ​@AARPTeri  You’ve asked us that if we need a post deleted that we’ve made, since we no longer have the ability to delete a post within any timeframe, to report the post to you.   When using the three dot, drop down tool to the right of our post, the report feature shows this after choosing that. below… (see screenprint below).  As you can see, it’s an ominous message, that implies a negative connotation , when all a user is doing is self-reporting to you that a double post or mistake was posted by them.  Could an additional note be added regarding the fact that a post made by mistake is also another reason.  Thanks.  

[Wednesday 9/9/26 7:23pm ET]AARP Sandy ​@sandy , AARP Teri ​@AARPTeri , AARP Darryl ​@DarrylL35959 , ​@AARPCK - I just "received" an AARP Private Message (PM) from a newbie asking if I like their music. I "checked" their PROFILE and I am NOT seeing any posts or threads for them.➡️[*** With your OLD SITE, the AARP Moderator had showed me how to BLOCK members I really DONOT want any messages from.I am NOT seeing this "option" with NEW SITE. 😞➡️[*** Also, how do we REPORT these "messages"?Thanks,Nicole 🤗💛