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ManuelV952096
Contributor ⭐
October 5, 2026

Sorry this is not worth it

I don’t care if aarp bans me it’s not worth it. I got the points I needed for a gift card and I can’t redeem it because I’ve read apparently they lock it for suspicious activity like accumulating too many points too fast but their point limit is 7,500 so it doesn’t make sense for them to lock my account to prevent me from redeeming points. Aarp is a scam and won’t be renewing my account and will make sure others know about it if they want to make an account. It’s a waste of time and their customer service is slow and they don’t care so I don’t care either. Delete

    16 replies

    DarrylL35959
    DarrylL35959
    Community Manager
    October 5, 2026

    Hi ​@ManuelV952096 

    I'm sorry to hear how frustrating this experience has been. I can understand why you'd be upset after spending time earning points for a reward and then finding that you're unable to redeem them.

    Please know that account reviews are not intended to prevent members from using their points. In some cases, an account may be flagged for additional verification, and when that happens, our Rewards Team needs to take a closer look to ensure the security of the account and the program for all members.

    To have this issue reviewed, please contact AARP Member Services at the link below:

    👉 https://help.aarp.org/s/article/contact-aarp 

    An AARP representative will create a case and escalate it to our Rewards Team. Once received, the Rewards Team will take a closer look at your account, investigate the issue, and work to resolve it.

    Thank you for your patience and understanding.

    AARP Darryl
      beartoor
      beartoor
      Contributor ⭐⭐⭐
      October 24, 2026

      My case has been “escalated two times, and I even received a nice email with a specific person and telephone number to call.  When calling, “Travis” has never answered, email and phone messages have been left, and still “Unable to process your redemption request” is the standard request when trying to redeem points!

        SummerOnTheWay1
        SummerOnTheWay1
        October 24, 2026

        [Saturday 10/24/26 6:15am ET]

        Remind me again ​@beartoor (NO pressure to do this of course), how long have you had this "issue"? I know you have been posting about this. Sorry, forgot the "details" & too lazy to go to try to find your old posts in this black hole of a site. And this NEW SETUP had our old posts deleted. 🙄

        I had it last year May 2025 when I "joined" the AARP Rewards Program. They "fixed" mine and others. Apparently it was a "glitch" with NEW AARP Rewards Accounts.

        So sorry they have NOT "fixed" yours. 😞

        Take care,

        Nicole!

        RenateW69623
        Conversationalist ⭐
        October 5, 2026

        No one knows exactly what the “suspicious” activity is that results in redemption bans, because they won’t tell you.  You can try to get your account restored.  From previous comments in other discussion posts (these discussions were available before the discussion update but I’m not sure if they are still available after the update), people have been able to get their bans lifted, but this may take awhile, so it is up to you if you want to put in the effort to do this. 

          SereneSeagull
          SereneSeagull
          Community Champion ⭐⭐⭐
          October 5, 2026

          Good to hear you again, ​@RenateW69623 

          ~~~~~~~ Trust Your Gut. Democracy Dies In Darkness. Power To The People!
          beartoor
          beartoor
          Contributor ⭐⭐⭐
          October 24, 2026

          My case has been “escalated two times, and I even received a nice email with a specific person and telephone number to call.  When calling, “Travis” has never answered, email and phone messages have been left, and still “Unable to process your redemption request” is the standard request when trying to redeem points!  Last I looked, I do not have any bots living in my house, so I do not understand what suspicious activities are!

            SereneSeagull
            SereneSeagull
            Community Champion ⭐⭐⭐
            October 5, 2026

            Sorry that happened to you.  Seems to happen a lot from what I’ve read here.

            ~~~~~~~ Trust Your Gut. Democracy Dies In Darkness. Power To The People!
              WebWiseWoman
              WebWiseWoman
              Community Champion ⭐⭐⭐
              October 5, 2026

              Well written, Sir!

              Done with this "new" and "improved"... kinda like dotard improved America...
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