Contributor ⭐

Power Bank AARP42944 Won't work

7 replies
3744 views

It appears that the charging port was not populated. When you plug in the charging cord it does not appear to do anything and when you look at the receptacle it is only a plastic hole with no electrical contacts. Of course the charging light does not come on.

power bank not working

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ShaF733587

Contributor ⭐

I have a broken or damaged power bank. How do I get one that works

SummerOnTheWay1

I have a broken or damaged power bank. How do I get one that works

@ShaF733587 , call the AARP Customer Service. AARP is open weekdays 8am ET to 8pm ET. Closed weekdays.

👣 Remember to take 1 step at a time!!!

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HowardT271828

Contributor ⭐

The battery I have does have contacts in the charging port, however they are badly bent so that they are up against the smaller side of the micro plug. I went in with a sharp pointed tool and bent them towards the larger flat side of the plug. I then plugged in a micro connector and the red light started to blink indicating the battery was charging. Missing and bent contacts is a sign of really bad manufacturing with poor (or no) quality control. The sheet says it was made in China. Good luck everyone!

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AARPConsumerCare

Community Champion ⭐

HowardT449437 I'm sorry to learn you received a damaged Power Bank. Please send us a private message, so we can gather some additional info. If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C.

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AARPConsumerCare

Community Champion ⭐

HankPajari I'm sorry to hear you received a defective Charging Port. We're happy to send out a replacement. I've sent you a private message, so we can work on this. - Christy C.

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GailL1

Hey, @HankPajari

Where was the device made? 🤓

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SWS42

Contributor ⭐

China

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