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HankPajari
Contributor ⭐
August 16, 2025

Power Bank AARP42944 Won't work

  • August 16, 2025
  • 5 replies
  • 3404 views

It appears that the charging port was not populated.  When you plug in the charging cord it does not appear to do anything and when you look at the receptacle it is only a plastic hole with no electrical contacts.  Of course the charging light does not come on.

5 replies

GailL1
GailL1
Community Champion ⭐⭐⭐
August 17, 2025

Hey, @HankPajari 

Where was the device made?  🤓

IT‘S ALWAYS SOMETHING . . . . .. . . . Roseanne Roseannadanna
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SWS42
Contributor ⭐
June 24, 2026

China

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AARPConsumerCare
Community Champion ⭐
August 19, 2025

HankPajari I'm sorry to hear you received a defective Charging Port. We're happy to send out a replacement. I've sent you a private message, so we can work on this. - Christy C. 

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HowardT271828
Contributor ⭐
September 11, 2025

The battery I have does have contacts in the charging port, however they are badly bent so that they are up against the smaller side of the micro plug.  I went in with a sharp pointed tool and bent them towards the larger flat side of the plug.  I then plugged in a micro connector and the red light started to blink indicating the battery was charging.  Missing and bent contacts is a sign of really bad manufacturing with poor (or no) quality control.  The sheet says it was made in China.  Good luck everyone!

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AARPConsumerCare
Community Champion ⭐
September 11, 2025

HowardT449437 I'm sorry to learn you received a damaged Power Bank. Please send us a private message, so we can gather some additional info. If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C. 

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