motel6 problems

I had a reservation for 11/1/26.  motel6 billed my account 10/28/26.  Five days before I was due to arrive.  I had to cancel 10/31/26 before 6:00 PM and they wanted $70.00 in spite of what their website said!  I talked to 8 different people and two of them twice and everyone wanted $70.00!  Playing pass the Doug(me) seemed to be a game with customer service.  I am filing a complaint with Las Vegas DA to get my money back.  I do not know of any hotel/motel that bills your account before you arrive.  AARP should not advertise on motel6 site!  Thieves, flim-flam, and con people!