General Help

Hello, Does anyone know why AARP has associated itself with United Healthcare?AARP claims that it is a nonprofit, nonpartisan organization that empowers people to choose how they live as they age. Yet, it has associated itself with United Healthcare, one of the worst healthcare providers in the United States.

When I attempt to play Tile Explorer, Magic Sort pops up instead & will not go away.  What is up?  I don’t want to play or download Magic Sort.

Is there any way on AARP's website to opt out of receiving the AARP Magazine, Bulletin and all offers that arrive by mail?

Has anyone ever gotten theirs resolved when they couldn’t redeem their points?  I know a few people who haven’t been able to redeem their points for months. They still have not gotten that resolved. 

Just received a portable phone charger that doesn't work. It was supposed to be a "gift" for signing up for auto renewal.   I couldn't even get the charger to charge as instructed, so not even able to determine if it would charge the phone or not.  It's use is not that important to me, but would like to say to AARP, I would rather not be offered a free "gift" then receive one that is defective. I get that it was obviously used just as incentive to get members to sign on/up for services, not an actual reward..  

if I was a customer service agent on here…. let me know how your experiences are with the customer service. Remember, if I was one on here….please be honest. We need to here about your experiences. 

The past 2 years the AARP group from Lakeland Florida has had a free Shredding documents event. Would like to know if they will be haveing another free Shredding documents event this year. Thank youGeorge Yallum

I am having problems with AARP's web site. I got a new phone number recently. I am unable to change the old phone number to the new one on my AARP account. I've called customer service twice now, and they can't change my phone number either. Because I can't change my phone number, also I can't change my password, because I can't receive the SMS confirmation code. It won't even send me an email with a code, to allow me to authenticate myself and change my password via that route. There needs to be more than one pathway for a person to authenticate or they get locked out. This is actually making my account LESS secure! Good security practices recommend changing passwords on a regular basis. The AARP web site has disabled my ability to do so. Has anyone else had this issue? There are reasonable ways to improve this process.  

My wife collects medicate and is under the limit for medicaid eligibility. I collect too much in Medicare to be eligible  for medicaid.Is my wife still eligible for medicaid? 

Please correct your website.  When benefits are no longer available and or fix it if there is a problem. Paramount Plus no longer applies AARP discount.  Amazon kindle...I always have issues with benefits not being applied for book purchases etc.  Linking my card with Amazon is not working properly. And with some benefits expiring it would be nice to add new benefits and discounts on foods, groceries etc.

 I wanted to sign up for the Digital Vaults for Safe Document Storage webinar but you send us to somewhere called CVent that won't allow us to Reject cookies or even just allow Necessary cookies. And no way to tell them Not to sell our personal data.AARP should have staff that understands that is not acceptable in this day and age! Privacy concerns are real. -Bill 

This is happening way too often! Why can't you guys this these issue fixed?  It is the same thing every month.

I have the same "2026" yellow party ad for weeks & CANNOT access the secret code??????There are NO cookies in my hard drive, and the "cache" is minimal. Now it says, "BAD GATEWAY" and it took to long for AARP to reply?????

Recently, Daily Crossword, Best Crossword Themed, and Fill Ins have stopped keeping my scores.  It doesn’t even show that I have played them.  I still enjoy playing them every morning, but I would like to see my monthly progress. Thanks 

 I have an Samsung Galaxy Tab S7+ tablet that I have loaded the AARP Now app on because I enjoy viewing with a larger screen than the one on my phone. I also like viewing in landscape mode. I have a keyboard that attaches to my tablet because I do not care for "on-screen' keyboards due to a trembling condition I have with my hands. That is to say, I always view my tablet in landscape mode. Unfortunately, the AARP Now app for Android does not support landscape mode, leastwise not on an Android tablet, About 4 months ago I called AARP Support Center and explained this problem. The person I spoke with walked me through the basics (ie, was screen rotation on my tablet enabled, etc.). She insisted that it worked as she tried it on her tablet and told me she could view the online AARP magazines in landscape on her iPad. Apparently she did not know that an iPad runs on Apple IOS and Samsung tablets run on Android, I explained to her that she really needed an Android tablet to experience

   I continue to receive this error message while attempting to open The Daily Puzzle. It happens only in Google Chrome. Safari works fine each time. I can temporarily fix this by restarting my MacBook, but it isn't long before it reappears. Your developers are attempting to drop a cookie file (or edit an existing cookie and compounding the data) that is incompatible with Chrome. Please fix. Let me add that there are other AARP game sites (namely Mini Crossword and Daily Crossword) that I access regularly (daily) that don't not share this problem. It is only with the Daily Puzzle.   

Besides wanting to keep my mind active, I enjoy playing games to relax. Thing is, most AARP provided games include timers and music that ADD to the stress of playing. A great example is Word Wipe, which is quite enjoyable to play, but pretty stressful at the same time (not in a good way). Both the timer and the music seem aimed at creating, instead of reducing, anxiety. Based on the same, it would be great if a non-timed option were added. It would also be great if we could select the music that plays during game play. Relatedly, I primarily play on my PC and, like most, have upsized most text (as a global setting) so that I can more easily read information on my screen. This same function seems to make many games unplayable on a personal computer. A perfect example is the Throwback Thursday crossword, which doesn't display at all--even when I remove the altered global setting that upsizes characters/fonts. Surely others are experiencing this and similar game-related issues. Based

 I have all the email notifications on; but I have not received any emails from AARP for over 2 weeks. What do I need to do to correct this problem ?

I have contacted AARP several times on this issue and have not received a response. I have the Iphone 15 with IOS 18.6.2.  Starting about 8 months ago, the health sync has not worked. I have restarted phone, uninstalled/reinstalled AARP Now app, etc, etc.  Whenever I choose Sync Apple Health from the AARP app, it gives me a message to download the app, even though I am already in the app.  This is a glitch that has not been fixed.

Cannot enter any sweepstakes. When I try to redeem some "Reward" points for a sweepstakes, I get the following error message when I click "Confirm""Oops! An error occurred. Please refresh your browser to get back on track." It's not my web browser; I have used three different browsers, including a fresh copy of Firefox with no add-ins. I'm not the only one having this problem.  I know this can be hard to troubleshoot - tech was my work life. I was smart enough to get someone smarter than me anytime a problem persisted this long.  A manager needs to go to the web folks and tell them: Do. Your. Job. or get out. You need to hire some qualified person to fix this. I'm qualified, not interested. Do. Your. Job. 

Since January 1, for the aarp rewards section of the web site, the first two pages at least do not award any points when doing the 450 point quizzes. The quizzes play but no points are awarded at the end. This happens to about at least 8 quizzes does anybody test this stuff on the web site before deploying?

Have GE profile front load washer barley 6 months out of the factory warranty sounds like a jet engine during the spin cycle, a known issue with these machines. GE refuses to repair.  Local company found bad inverter board, bearings and sensor w/i the motor.  Repair will be over $700.  I've filed c/o with BBB and will be writing to the CEO, Kevin Nolen.  AARP will not help. Any suggestions?

 I just attempted to enroll in two online classes - chair yoga and strength training.  With both (and I'm assuming for ALL classes), I am required to agree to let AARP use my name and photos for any purpose they wish.  WHAT???  This seems ridiculously intrusive to me, and I'm told there is no way to opt out of this requirement.  So - do I get a discount to not being able to access this part of AARP?

  I am trying to set up and account and password for "Senior Planet".  However, I get stuck in a loop.  I have already set up an account.  When I enter my user name and password, I receive a message saying that I need to reset my password.  When I click on the link and enter my e-mail to receive instructions and a link to create a new password, my account is not recognized.  I sent an e-mail in November asking for my account to be deleted so that I could start fresh.  No help was forthcoming.  Thank you for any advice, Elizabeth 

AARPNo where on your website do you have a customer service email I need an explanation for the 25% fee increase...to decide if I will renew and justify the services I receive fro AARPPlease explain