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StewartN586581
Contributor ⭐
July 28, 2024

Problem adding verified phone number

  • July 28, 2024
  • 19 replies
  • 6599 views

When logging into my AARP account, I'm asked to add a phone number to verify identity.  But when I enter it, an error appears "Phone number not eligible."  This is a Reno, NV number that I've had for many years.

There is also an option in Account Details to add a number.  Options are "Send me the code by SMS text alert" and "Call me and tell me the code".  Guessing that there may be a problem sending an SMS, I try to select the latter, but the web page ignores the click.  I tried with both Chrome and Firefox.  But upon clicking Next, an error message appears, cleverly designed to have no useful information "Mmmmm... Something wasn't right. Please re-enter your phone number."  But there is no field where the number can be entered, and upon clicking Next, the same error reappears.

However, I am certain that AARP can send SMS to this number, because I signed up with the same number for text alerts; today at 10:15 PDT I received an SMS from 692277 stating "Your AARP verification code is: xxxxxx. Don't share this code with anyone; our employees will never ask for the code."

 

Please fix this, or tell me how to work around this problem.

Thanks,

Stewart

 

    19 replies

    A
    AARPConsumerCare
    Community Champion ⭐
    July 30, 2024

    @StewartN586581 Hi Stewart, let me help! The error message, "Phone number not eligible," will populate during the AARP verification process when the phone number entered is a Voice Over IP (VOIP) number, which is not supported. It's uncommon, but some cell phone carriers operate over VOIP. If possible, please enter a different phone number. If you don't have another phone number available, please send us a private message to have this escalated. You can also give us a call at 1-866-839-0463  - Janelle M.

    J
    jongeli
    Contributor ⭐
    August 1, 2024

    Same problem here. I use a Google Voice number, so it's VOIP. That's it. I don't have any other phone. Instead of using an old technology like sending codes through phone lines, the AARP should use more modern ways of verifying our identity, like a code generated by an Authenticator app, for example, or a passkey. 

    Anyway, I don't understand why the AARP site should be protected like a bank. If someone were to login using my credentials, what's the worst that could happen?

      A
      AARPConsumerCare
      Community Champion ⭐
      August 1, 2024

      @jongeli  I totally understand it can be frustrating, however, we're always looking for ways to improve your online security.  During the http://AARP.org?cmp=SNO-LITHIUM---&socialid=14269290184 verification process when the phone number entered is a Voice Over IP (VOIP) number, an error message appear since it's not supported. If possible, enter a different phone number. If you don't have another phone number available, please call 1-866-839-0463 Monday through Friday, 8 a.m. - 8 p.m. ET, for assistance, or reach out in a private message. Thanks for being a valued AARP Rewards user!  Jodee R.  

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