General Help

I keep getting emails saying "You haven't finished customizing your AARP membership".  How do I make them stop?   

  Why do I keep getting subscription renewals at least 6 months before my subscription has expired?  This is a waste of time and paper and annoying.Please stop.  My subscription is up in May 2026 and I have already received tomailings to renew it!!   Why and how can I get AARP to stop and just send a renewal notice when due.Sincerely,PR

Any glitch in my connection, and I lose points, and the stupidest bot on the internet stops responding, kicking me out. I love the games! I love getting rewards (I wish it was more often). I expect to get my reward points, especially when your site recognizes that I completed the game AND won't let me play it again for points. I don't like spending my time playing for rewards and then not getting them. You keep taking the site offline to "fix" something, but you never seem to get it fixed. Please, please, please hire another IT department or a website builder, or something. Thanks for hearing my rant!

Can you refer me to a resource to get my car repaired in Florence SC?

Every time I try to redeem points - or use them for a sweepstakes, I get this message;"Unable to process your redemption request" I was told to empty my cache, which I did, but it didn't fix the problem. It's been going on for a few months now.

Re: Are you favorite holiday foods healthy?

How can I find in person events in greenville SC. All events seem to be online only.  I am looking for a walking group or hiking.Thanks

Used our AARP car rental benefit to book a car rental back in Ohio to attend a family funeral. This was a Payless car. Upon leaving the Columbus Airport the first indicator  was that the windshield wipers were so out of adjustment they would collide with one-another on the windshield creating a loud banging noise and not wiping water off. Next, tailgate would not open on the Mazda MX SUV, not permitting access to the rear storage. Finally, upon closer inspection the tires were nearly bald, completely unsafe. Worst care rental experience in my life. Took it back a day early, and the agent herself was shocked at the condition. Called Payless to inquire about my refund for bringing it back early. "Sorry, you paid AARP for this, and they got it through Expedia, you must call them" the Payless agent said. Called AARP travel. "No, he said, you have to get it from Payless". Next, I tried Expedia, "Sorry, you must get it through AARP." Cannot tell you how frustrating it is to get suc

How do I get AARP to fight fraud at Fairmont Hot Springs in British Columbia?  Illegally renting out rooms without drinkable water, doors that blow open, non functioning heat, lights, etc. and mineral pools closed?   Total theft!  And over charged me plus adding 14 “fees and taxes” EACH DAY!!!?

does't AARP have a place you can contact plumber, handymen, etc at a lower cost????

Can someone recommend an affordable & reliable home repair person or company. I currently need to find someone to repair/replace leaking pipe under kitchen sink

How do I stop getting so many emails from AARP?  Everytime I click on unsubscribe it seems to have a new type of message I am unsubscribing from - Lifestyle, insurance, financial, on and on.  I had this once before and somehow managed to reduce it but it is back to at least one a day. If someone can't figure out a way to cut this way back, I will simply cancel my membership. Thank you.

 This week, I have tried unsuccessfully to enter the trivia code 100 pts. and the promo code 50 pts. from the emails I received. I have made possibly 4 attempts for each and they are continually deemed "not recognized".Your correction of this error will be greatly appreciated. I have tried on both Edge and Chrome. 

I'm brand new here. Just signed up yesterday.On the "My Account" page, I'm told that to "get more from your membership" I need to "complete membership setup" ... I click to get started and I'm asked a few questions and then click "Next" to get to the next page in the process.I've tried this *several* times, and it will eventually just stop responding. I hit "next" and it sits on a blank page. I've tried different browsers and different devices.I can't get through the wizard. How I finish setting up the membership?  

The games on AARP are great. They target visual processing and visual memory which are very important. But I'd like to work on auditory processing and auditory memory. NOT related to diminished hearing capacity. But related to understanding and remembering what I hear, not see. I've found a couple of games on other websites, but would love to see AARP have some of these types of 'brain games' on their site. Does anyone know of other websites that have these types of games? 

Having to log on every time I access games! This also erases my past saga scores to start all over! Very frustrating! Also way too many ads between games chosen I understand you need some support to run this web site but we do pay to play!

Three games (so far) say no points awarded because I've previously completed the game. No I have not. Once again the Rewards program is not working properly. 

Trying to get a auto/home quote.  I keep getting this message when i start typing in my address:It’s Not You, It’s Us We’re sorry. Our system just blipped. You can get a new quote at thehartford.com. Or call us at 1-877-732-7782, M-F 7am-8pm, Sat-Sun 8am-6pm, ET. Why do I keep getting this message?

This morning, when trying to access Rewards I received a message asking for a phone number for 2-factor confirmation and stating that it was voluntary.  I declined and was sent to a general Rewards description page.  There was no way provided to access Earn or Redeem.   Anyone else having this problem?

I understand that AARP does not staff customer support off hours, but I would like to log my issue (ticket?) NOW, and not be forced to call during the work day.   The BOTs say that I should be able to send a message to a live agent now via email or the website.  But when I asked for an emal address to the BOT it says 'sorry, I don't have an email address, but suggests that I check the website.  The website has now info.   Aargh.   Is there an email address, or URL where there is a webform, so that I can send in my issue for a live agent to review at their convenience?  

Medicated eye drops -- Xiidra and Miebo -- cost thousands of dollars ($18,000) per year out of pocket since most PDP plans will no longer cover them.  1 plan that will cover them costs $5,500 per year.  The AARP prescription discount card Optum RX doesn't help; it's still over $12,000.  If you are less than 65 years old, you can get these for $0 - $25 per month but if you are on Medicare, you have to pay thousands!  This is not fair to senior citizens.How can we get these expensive eye drops added to the list of negotiated drug prices to get them down to what the people less than 65 years of age pay?

This is directed to the AARP Community Care Group and involves this Community Board and the guidelines to which we are all accountable when posting on this Community Board. I read most all post that are given here; most are just fine.  However, when a person comes here to post a grievance and gives some data point - numbers or how the program works or is being changed - they need to back up this criteria with some link on where they have found the information so that we, the others reading such from them, can check it out for ourselves. This has to be enforced or this board should just be changed to games and songs because at least they are not spreading misinformation.From Your Guideline for this board.  Cite your sourcesWe encourage members to use online resources in their discussions. But please be sure to cite your sources and give credit where it is due. You may link to and summarize cited sources but may not copy entire articles or videos into your post. False

  I have attempted to play the Spin to Win $5K Sweepstakes which it states to visit daily for chances to win $5K + gift cards.  It also states it ends on 12/15/25. Also in red lettering it shows “See Rules + Enter Now! Each time for the past 5 days after clicking on the “See Rules + Enter Now! (In red), it takes me to the page where `you can “Spin to Win” and I press the “Enter” button (also in red) and it takes me to a page that is completely blank except for the message that reads “Bad Request”.   Why have a “Spin to Win $5K Sweepstakes” that you can enter every day when I have yet to enter it once due to the “Bad Request” message.   This email should go to your webmaster for the website or the administrator of this sweepstakes so they are aware of it and it can finally be fixed.

For the last 2 days, I have encountered an error when trying to log in to the AARP Travel Center. Is anyone else having an issue?  

Just signed up for the digital version of the magazine and bulletin. But how will I know when they are available? Is an email sent? Or is it a text? Or something other?  Thanks.