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JillC256924
Contributor ⭐
May 9, 2025

Unable to redeem points

  • May 9, 2025
  • 8 replies
  • 2104 views

Every time I try to redeem points - or use them for a sweepstakes, I get this message;

"Unable to process your redemption request"

 

I was told to empty my cache, which I did, but it didn't fix the problem. It's been going on for a few months now.

      8 replies

      A
      AARPConsumerCare
      Community Champion ⭐
      May 9, 2025

      I understand how frustrating it can be not to be able to redeem the points you have worked so hard to earn, @JillC256924. I would like to take a look at your AARP Rewards account and see what's happening. When you get a moment, please send me a DM with your full name, mailing address and the email associated with your account, so I can take a look into it. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. I look forward to hearing from you soon. - Daniela R. 

      J
      JillC256924Author
      Contributor ⭐
      May 11, 2025

       I tried to activate private messages and I got "Access Denied - You do not have sufficient privileges for this resource or its parent to perform this action.

      Click your browser's Back button to continue."

      I am a member and my membership profile says it is good until 2027.

        A
        AARPConsumerCare
        Community Champion ⭐
        May 12, 2025

        Oh no, @JillC256924, I'm so sorry about that. Let's try chatting with us. Please click the Chat icon at the bottom right of your screen to chat with an agent who will be happy to take a look at your account and check why you are unable to redeem your points. Thank you. - Daniela R. 

        rdcinder
        rdcinder
        Contributor ⭐⭐
        May 12, 2025

            I feel your pain! I always get this message "Oops! An error occurred. Please refresh your browser to get back on track." I have also tried to contact AARP about this. As of today I am still having the same issues. Today I was faced with a different issue. I brought a 25% off Ground Pat'i printable coupon to the location printed on the coupon and was denied usage. The waitress told me I could not use this  coupon so I asked to speak to the manager who told me they donot accept any coupons. So yes I feel your pain   

          A
          AARPConsumerCare
          Community Champion ⭐
          May 13, 2025

          Hi rdcinder. I understand how frustrating it is when you receive an error message. Can you send us a private message with your name and mailing address, so we may check your AARP Rewards account? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also contact us by chat and phone. Visit https://aarp.info/3ep07lD for our contact information. - Brandon C.

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