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j856369v
Contributor ⭐
October 19, 2025

Contacting Customer Support off hours - need email address or web form

  • October 19, 2025
  • 1 reply
  • 1267 views

I understand that AARP does not staff customer support off hours, but I would like to log my issue (ticket?) NOW, and not be forced to call during the work day.   The BOTs say that I should be able to send a message to a live agent now via email or the website.  But when I asked for an emal address to the BOT it says 'sorry, I don't have an email address, but suggests that I check the website.  The website has now info.   Aargh.   Is there an email address, or URL where there is a webform, so that I can send in my issue for a live agent to review at their convenience?  

    1 reply

    A
    AARPConsumerCare
    Community Champion ⭐
    October 22, 2025

    I apologize for any frustration this has caused, @j856369v. While we don't have a monitored email box you can send us a private message at any time, and we will be available to respond back to that message Monday - Friday 8:00am - 8:00pm ET. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

      Terms & ConditionsAccessibility statement
      document.addEventListener('click', function() { setTimeout(function() { var links = document.querySelectorAll('a[href="/member/register"]'); links.forEach(function(link) { link.href = 'https://secure.aarp.org/applications/user/register?promo=GSCOMM'; }); }, 500); }, true);