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Silver Conversationalist

Videos Not Awarding Points

Alert:  The Washing Hands Video is not awarding points, although it is good video to watch a second or third time as we navigate through this difficult time with the Covid-19 virus.

 

Tech support:  Some of the videos are either not loading properly for viewing, or if videos are able to view, the points are not being awarded.    It's been a recurring issue for the past several weeks.  Please fix.

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Silver Conversationalist

 The video not awarding points this week is the "Three Golden Rules for Taking Care of Yourself".  It is on the Earn page for 300 points.   I am able to view the video, but no points awarded.

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Community Concierge

@JoLo49 What day did you watch that video and I'll be happy to check for you! 

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Silver Conversationalist

Hi @AARPJodeeR 

 

I watched the 3 Golden Rules video on Friday 3/20, Sat 3/21, and Sun 3/22.  Neither day awarded the points, but the video is on my earn page for 300 points. 

 

Thanks for checking.

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Super Contributor

    this has happened to me on occassion. When it does I refresh the video to start again and it has always paid off the 2nd time played

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Community Manager
Community Manager

The videos are working at this time and we are looking into the timing when these are published to see if there is a delay.  Thank you.

AARPTeri
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Silver Conversationalist

Hi @AARPTeri 

 

Still having loading issues with some of the videos.  It's a hit or miss,  but sometimes I'm able to get the video to load by re-loading several times.  Hope tech support can figure out what the issues might be.

 

Thanks for looking into this for us!

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