Regular Contributor

Apple watch won't sync with AARP

My apple watch quit syncing with the AARP earn rewards on 12/15/2019.  I didn't notice until 1/7/2020 that I wasn't getting rewards points for 10,000 steps a day or cycling work outs.  I called the rewards help line and they reimbursed me missing points  and suggested I remove tracker and resync on my phone which I did but reward points still are being awarded automatically.  I have allowed sharing data on my apple health app.  Everything worked fine up until mid December then just suddenly quit.  When I log into the AARP website on my iMac desktop computer and click earn on the rewards site I see the apple health icon but there is a message next to the icon "An error occurred please refresh the and try again".  Refreshing the page does not remove the error message.  I have tried logging in through both google and safari with the same error message result.  So far I have called the help line twice but te problem still is not fixed.

Anyone else have problem with their fitness tracker no longer syncing?

Any Apple Watch users suddenly have their watch quit syncing with the rewards website?

Mary Ann Hoffman
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Hey there. Did you ever get an answer? I was going to use my husbands, since he doesn't use it any more, but if it won't sinc my steps and workouts, it won't do me a bit of good.

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