Reply
Regular Contributor

Apple watch won't sync with AARP

My apple watch quit syncing with the AARP earn rewards on 12/15/2019.  I didn't notice until 1/7/2020 that I wasn't getting rewards points for 10,000 steps a day or cycling work outs.  I called the rewards help line and they reimbursed me missing points  and suggested I remove tracker and resync on my phone which I did but reward points still are being awarded automatically.  I have allowed sharing data on my apple health app.  Everything worked fine up until mid December then just suddenly quit.  When I log into the AARP website on my iMac desktop computer and click earn on the rewards site I see the apple health icon but there is a message next to the icon "An error occurred please refresh the and try again".  Refreshing the page does not remove the error message.  I have tried logging in through both google and safari with the same error message result.  So far I have called the help line twice but te problem still is not fixed.

Anyone else have problem with their fitness tracker no longer syncing?

Any Apple Watch users suddenly have their watch quit syncing with the rewards website?

Mary Ann Hoffman
0 Kudos
838 Views
1
Report
Newbie

Hey there. Did you ever get an answer? I was going to use my husbands, since he doesn't use it any more, but if it won't sinc my steps and workouts, it won't do me a bit of good.

0 Kudos
457 Views
0
Report
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Users
Announcements

Try the new AARP Perks browser tool! Get timely reminders about AARP resources, discounts, and other member benefits as you browse online. Install AARP Perks now.

AARP Perks

Members Can Play More

Membership unlocks free online games and puzzles including classic Atari Games. Join today for just $12 per year with Automatic Renewal.

AARP Membership

AARP Rewards

Activate AARP Rewards to earn points for games, quizzes and videos. Redeem for deals and discounts. Get started with AARP Rewards now!

AARP Rewards Badge

Music and Brain Health

From soft jazz to hard rock - discover music's mental, social and physical benefits. Learn more.

Music and Brain Health