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@summerontheway   This same thing happened to me in June a couple of years ago with a Chipotle offer.   Points returned after a call, redemption lost.  Rewards' mistake, my loss.   They don't care and the people who answer the phone can't fix it and ...
RichardB815971 04-18-2026 11:42 AM
1
Reply
1
Kudo
379
Views
Amazingly, i was just now (on April 24) able to get my third redemption.   Glad this fiasco had a happy ending unlike the last time this happened a year or so ago.  Thanks for all the comments, everyone, and thanks to consumer care if they had anythi...
RichardB815971 04-17-2026 09:49 AM
2
Replies
2
Kudos
438
Views
Yes, points get refunded but I have had the redemption taken and got nothing for it in the past. No replacement redemption allowed by the computer system. 
RichardB815971 04-15-2026 02:46 AM
2
Replies
3
Kudos
563
Views
Did anyone else have this problem?The longer it goes without it coming, the more concerned I am.Chat resulted in an up to two week delay while it is investigated.My points were deducted and a confirmation screen came up.   
RichardB815971 04-14-2026 07:30 PM
1
Reply
2
Kudos
617
Views
II redeemed for this but did not get it.  Did anyone else have that problem?
RichardB815971 04-14-2026 07:27 PM
0
Replies
0
Kudos
159
Views
@summerontheway   This same thing happened to me in June a couple of years ago with a Chipotle offer.   Points returned after a call, redemption lost.  Rewards' mistake, my loss.   They don't care and the people who answer the phone can't fix it and ...
RichardB815971 04-18-2026 11:42 AM
1
Reply
1
Kudo
379
Views
Amazingly, i was just now (on April 24) able to get my third redemption.   Glad this fiasco had a happy ending unlike the last time this happened a year or so ago.  Thanks for all the comments, everyone, and thanks to consumer care if they had anythi...
RichardB815971 04-17-2026 09:49 AM
2
Replies
2
Kudos
438
Views
Yes, points get refunded but I have had the redemption taken and got nothing for it in the past. No replacement redemption allowed by the computer system. 
RichardB815971 04-15-2026 02:46 AM
2
Replies
3
Kudos
563
Views
Did anyone else have this problem?The longer it goes without it coming, the more concerned I am.Chat resulted in an up to two week delay while it is investigated.My points were deducted and a confirmation screen came up.   
RichardB815971 04-14-2026 07:30 PM
1
Reply
2
Kudos
617
Views
II redeemed for this but did not get it.  Did anyone else have that problem?
RichardB815971 04-14-2026 07:27 PM
0
Replies
0
Kudos
159
Views
@summerontheway   This same thing happened to me in June a couple of years ago with a Chipotle offer.   Points returned after a call, redemption lost.  Rewards' mistake, my loss.   They don't care and the people who answer the phone can't fix it and ...
RichardB815971 04-18-2026 11:42 AM
1
Reply
1
Kudo
379
Views
Amazingly, i was just now (on April 24) able to get my third redemption.   Glad this fiasco had a happy ending unlike the last time this happened a year or so ago.  Thanks for all the comments, everyone, and thanks to consumer care if they had anythi...
RichardB815971 04-17-2026 09:49 AM
2
Replies
2
Kudos
438
Views
Yes, points get refunded but I have had the redemption taken and got nothing for it in the past. No replacement redemption allowed by the computer system. 
RichardB815971 04-15-2026 02:46 AM
2
Replies
3
Kudos
563
Views
Did anyone else have this problem?The longer it goes without it coming, the more concerned I am.Chat resulted in an up to two week delay while it is investigated.My points were deducted and a confirmation screen came up.   
RichardB815971 04-14-2026 07:30 PM
1
Reply
2
Kudos
617
Views
II redeemed for this but did not get it.  Did anyone else have that problem?
RichardB815971 04-14-2026 07:27 PM
0
Replies
0
Kudos
159
Views
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Date Registered ‎12-21-2019 05:47 AM
Last Visited ‎04-29-2026 07:22 PM
Total Messages Posted 128
Total Kudos Received 149
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