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Is this the "security issue" that caused all our older cards' links not to work?I was embarrassed the other day taking an older card I'd printed in to Penney's only to find no balance.  I had NOT used it.  Then there is an empty balance on one of my ...
RichardB815971 05-23-2026 05:44 AM
2
Replies
2
Kudos
148
Views
Yes.   Very frustrating to spend the time on Word Wipe and get no points.  Glad I wasted no more time.  This is not the first time this has happened.   AARP Rewards needs a new tech team.  Something goes wrong every single time they work on it.
RichardB815971 05-23-2026 05:38 AM
1
Reply
5
Kudos
428
Views
@scoot455   Just what I came on to say!   Very frustrating to spend as much time as is required for Word Wipe and others not to get points.Every time they have "maintenance", something is destroyed.
RichardB815971 05-08-2026 03:52 AM
0
Replies
4
Kudos
876
Views
@summerontheway   This same thing happened to me in June a couple of years ago with a Chipotle offer.   Points returned after a call, redemption lost.  Rewards' mistake, my loss.   They don't care and the people who answer the phone can't fix it and ...
RichardB815971 04-18-2026 11:42 AM
1
Reply
1
Kudo
708
Views
Amazingly, i was just now (on April 24) able to get my third redemption.   Glad this fiasco had a happy ending unlike the last time this happened a year or so ago.  Thanks for all the comments, everyone, and thanks to consumer care if they had anythi...
RichardB815971 04-17-2026 09:49 AM
2
Replies
2
Kudos
767
Views
Is this the "security issue" that caused all our older cards' links not to work?I was embarrassed the other day taking an older card I'd printed in to Penney's only to find no balance.  I had NOT used it.  Then there is an empty balance on one of my ...
RichardB815971 05-23-2026 05:44 AM
2
Replies
2
Kudos
148
Views
Yes.   Very frustrating to spend the time on Word Wipe and get no points.  Glad I wasted no more time.  This is not the first time this has happened.   AARP Rewards needs a new tech team.  Something goes wrong every single time they work on it.
RichardB815971 05-23-2026 05:38 AM
1
Reply
5
Kudos
428
Views
@scoot455   Just what I came on to say!   Very frustrating to spend as much time as is required for Word Wipe and others not to get points.Every time they have "maintenance", something is destroyed.
RichardB815971 05-08-2026 03:52 AM
0
Replies
4
Kudos
876
Views
@summerontheway   This same thing happened to me in June a couple of years ago with a Chipotle offer.   Points returned after a call, redemption lost.  Rewards' mistake, my loss.   They don't care and the people who answer the phone can't fix it and ...
RichardB815971 04-18-2026 11:42 AM
1
Reply
1
Kudo
708
Views
Amazingly, i was just now (on April 24) able to get my third redemption.   Glad this fiasco had a happy ending unlike the last time this happened a year or so ago.  Thanks for all the comments, everyone, and thanks to consumer care if they had anythi...
RichardB815971 04-17-2026 09:49 AM
2
Replies
2
Kudos
767
Views
Is this the "security issue" that caused all our older cards' links not to work?I was embarrassed the other day taking an older card I'd printed in to Penney's only to find no balance.  I had NOT used it.  Then there is an empty balance on one of my ...
RichardB815971 05-23-2026 05:44 AM
2
Replies
2
Kudos
148
Views
Yes.   Very frustrating to spend the time on Word Wipe and get no points.  Glad I wasted no more time.  This is not the first time this has happened.   AARP Rewards needs a new tech team.  Something goes wrong every single time they work on it.
RichardB815971 05-23-2026 05:38 AM
1
Reply
5
Kudos
428
Views
@scoot455   Just what I came on to say!   Very frustrating to spend as much time as is required for Word Wipe and others not to get points.Every time they have "maintenance", something is destroyed.
RichardB815971 05-08-2026 03:52 AM
0
Replies
4
Kudos
876
Views
@summerontheway   This same thing happened to me in June a couple of years ago with a Chipotle offer.   Points returned after a call, redemption lost.  Rewards' mistake, my loss.   They don't care and the people who answer the phone can't fix it and ...
RichardB815971 04-18-2026 11:42 AM
1
Reply
1
Kudo
708
Views
Amazingly, i was just now (on April 24) able to get my third redemption.   Glad this fiasco had a happy ending unlike the last time this happened a year or so ago.  Thanks for all the comments, everyone, and thanks to consumer care if they had anythi...
RichardB815971 04-17-2026 09:49 AM
2
Replies
2
Kudos
767
Views
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Date Registered ‎12-21-2019 05:47 AM
Last Visited ‎05-23-2026 08:46 AM
Total Messages Posted 126
Total Kudos Received 160
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