More New Videos Not Rewarding Points

[JoLo49]

There are six new videos added on the Earn Page today.  I watched two of them, and they were not awarding the 300 points.  I decided not to watch the others until tech support can badge them.  The two videos I watched were:

Importance of Social Distancing Video watched at 11:40 a.m. PST on 3/31/2020

Getting Local Food Sources watched at 11:46 a.m. PST on 3/31/2020

Hope Admin can figure out why the activities are on the Earn page, but not awarding the 300 points.  Seems to be a recurring issue.

[cd4482]

I just played 8 'daily' not new videos.   Only 1 credited.  Waste of time.

[AARPAnneH]

@cd4482 - here to help. I was able to see that 2 videos have been credited for a total of 600 points. What videos did you watch?

[andrewtoo]

I had a couple of videos fail to give me points today.  Strange for me, I usually get points when I watch a video.  I had a video fail to give me credit yesterday also, but, I keep count of my points earned any given day and I maxed-out yesterday and today anyway.

[JoLo49]

Hi @andrewtoo 

Happy Easter!

This has been a recurring issue for me for many months.

Today I also watched a couple videos at the top of my Earn page and did not get the points either.

JoLo49

[AARPJessicaT]

@JoLo49 Yes, we're looking into this!