AARP Help

Hilton Hotels are listed as giving discounts up to 10% to AARP Members. Why then, when I go to make a reservation at a Hampton Inn or Hilton Garden Inn, the AARP rate is typically $10-$30 MORE than the standard rate? This has just started in the past year or so. It did not used to be that way when making a reservation on line. 

Once again my Hartford auto premium has increased by over 15% in 6 months.  That is now a total of 75% since starting the policy in 2023, despite no claims, no new vehicles, and taking their defensive driving course.  I used to think of AARP as a very helpful organization for seniors.  But their lack of willingness to at least acknowledge, if not confront, this issue that impacts so many members is extremely disappointing at the very least.  My fellow members, please, its time to rise up en masse, and demand that AARP take a position - on the member's side. 

Please do something about the chronic spammers such as AllenD158612. I and other members keep reporting them, yet those posts remain up, and they post even more. It's even more annoying that your AI allows spam posts, yet innocuous posts from legitimate members are frequently put in "Awaiting Review" limbo for weeks, months or forever or have their "Content Deactivated" for no apparent reason and with no explanation no matter how many times we ask on here or how often we email community@aarp.org.   

How do I cancel my membership?

Hi, I would like to join for one year without auto-renew.  I do not want my credit card information saved or to have to cancel the membership in a year.  I am comparing AARP to AMAC and so far AMAC allowed me to sign up without auto-renew or saving my credit card information. Is there a link that you could provide that allows me to sign up for one year? Thanks

St. Anne’s Church

Keep getting error messages that say  "cannot redeem points. "   I called the help desk person who tried to help without success so she filled out a request to have a techie call me.  She read notes  in my file from techie who said he called 2x & left messages. NOT! I am home most of every day & nobody called here nor left messages. I have tried to redeem weekly since Jan without success. Takes weeks for someone to return calls, or so they say. What is going on?

Mahjongg Dark Dimensions -- started today showing a "Reshuffling" notice, then after playing for a very short time, it ends the game, even with plenty of time left. 

The discussion board, “ABOUT OUR COMMUNITY”, has seemed to disappear without warning from AARP. In the past, removal of discussion boards were announced, and reasonable points were forthcoming as to the purpose of the removal. But here, we just have a disappearance. Do any of you out there have any idea why “ABOUT OUR COMMUNITY” disappeared?

I just received an envelope from AARP with a bold red statement stating STATEMENT ENCLOSED. Along, with MEMBER: Your new AARP card is enclosed. To activate, please return your statement. Not only is all of that telling someone I have AARP and my card is there, the card is completely showing through a window with my name, membership #, and Valued Member Since year. So now someone has the information of my address, name, card #, how long I been a member, and that this is a billing statement and they don't even have to open the envelope! Is there any other information that you want to give them?!! If it didn't show the correct membership # I would have thought it was a scam. I am not happy about all that could have been shared with someone. Since AARP is always doing articles on privacy and security, I am shocked by this. 

I KEEP GETTING "BAD REQUEST". FIX IT, PLEASE! THANK YOU!

When I try to book a flight using the link off of AARP it will show a discount rate for the flights but the final price ends up being the same as when I checked prices going on the British Airways page without using the link and it not showing a “Discounted” under the price. When I look at the breakdown of the price of the ticket they show the exact same prices in each area(fare,carrier imposed charge,etc) even though the price of the ticket is $200 less when picking my flights. Has anyone had any luck in getting the discount? 

The rewards points should not expire.  I had over 40K points on 1/21/2025 and now I just checked, and I am down to a little over 1K points.  This is a total scam to me and a complete waste of my time to try and get rewards points to only have them expire.  I noticed recently that I received an account summary E-mail in February stating that I had 24K points expired in January and then another account summary on March 5 of 39K points expired in February.  I guess each month, I will have points to expire, which makes no sense at all.  To me, it is all a complete scam and a waste of my time!  This is a lot of points to not have any more since I have been a member since 2023.  The whole account E-mail summary should be revised because you have to scroll down to see the points summary.  They have your account achievements listed first in the E-mail.  It is almost like they want you to miss seeing that your points have expired.  There are no

I contacted The Hartford to add my new 2023 Polestar 2 electric vehicle to my longstanding auto policy.  They refused, without explanation.  My driving record is perfect, I had just earned the no claims discount. I promptly insured this vehicle with GEICO.  I suggest that AARP reconsider their relationship with The Hartford, as this company obviously is not aligned with environmental stewardship and reducing the impacts of vehicular pollution.

And now today, even after all the other issues like pages that refuse to load, videos that refuse to credit reward points, pages that shift just when you're trying to click on a particular link, popup advertisements that block your ability to do A ANYTHING... And now today I can't even Login because your "verification" bot is malfunctioning. PLEASE FIRE YOUR IT PERSON and start over again! Your site is PATHETIC!

Has anyone been able to successfully link your AARP account to McAlister's Deli to get the 10% discount? I've tried multiple devices and browsers and the recaptcha verification expires before the login occurs. AARP Members save 10% at McAlister's     

 I was on the phone with UHC for 40 minutes to resolve a website issue that started with me being unable to log in because, according to the agent, my account had been deleted (no reason known).  After two agents assisted and my having to create a brand new UHC online account (again, unclear why) and waiting on perma-hold for a supervisor, I thought I would post my experiences with AARP's community.  I did not initially see where/how to post, and the AARP rep kept me on an extended hold because she was unable to locate the community member board site.  I give up.  AARP is relentless when it comes time to renew (even when that renewal date is a year or more out) and promotions that include expensive cruises and trips, but not so much when it comes to meeting the needs of working class and middle class members.  I had an equally unfavorable experience with their heavily-promoted Consumer Cellular phones and plans.  No thanks.

Looking at June flights on BA, it is showing rack rates even after using the link to access BA, logging in with my Exec Club membership. Works fine for BOS-JNB flights, only BWI flights not working. All legs are on BA (no AA flights). How do we resolve?

I never was notified I had expiring points.That caused me to lose a lot of points- 4,000!Can you please restore them so I can use them asap? Thanks!

Can the website be made to support local officers ability to interact with officers from National, State and other local chapters? And can the reports that officers need be made available? We need to be able to see and download the bylaw templates, treasurer's report to the national treasurer, etc. There should also be a way to easily send an email to the national officers but finding it on the website is impossible.

Just got a renewal notice via email but it is confusing me. Near the beginning of the message it states "...automatically renew and unless you contact AARP to cancel before your next payment date of March 12, 2025, your Credit Card will be charged $20 for your next 24 months of membership" Then further down the message it says "NOTE: Your membership will continue to renew, and unless you contact AARP to cancel before March 12, 2026, your Credit Card ending in **** will be charged $20 for your next 12 months of membership. Your membership will continue to renew for successive one-year terms until canceled. So am I renewing for 12 months or 24 months?

 Hi! I got an email from <aarpadvocacy@email.aarp.org>Is this really from AARP? It says it's an Advocay Alert, and has links to email Congress. Just checking before I click any links. Thanks! 

3/4/2025 - Anyone else having issue with Rewards line 1-866-451-6305 not working correctly today? Menu starts then call ends with error message and hangs up.  Tried calling the Rewards line, then main AARP line tried to transfer too and line dropped. The AARP robot chat person could not get thru either and stated to try later. Like how long later, hours, days or what? Would be nice to have an email address as backup since these methods are not working today. 😂

for Pete's sake why do you NOT have an email address we can send to?  We are seniors for cripes sake!  We don't text and go to stupid faceboook or whatever else is out there.  I've just spent more than 45 minutes trying to find a way to send a screen shot showing my issue, which is not easy to describe in a text.I'm trying to report that I can't see my score on my Cognitive assessment tests, because the graph doesn't show the numerical score.  It looks like its out of range or something. WHY CANT I SEND AN EMAIL!!!!!

Several years ago, as I recall, I paid for a "lifetime membership" to AARP. It was, I believe, $100. Now I keep getting renewal notices and reminders. I just did a renewal, just to be safe, for an annual membership. But I'd like to know what happened to my "lifetime" membership?