Hartford Insurance not shipping the promised free gift of a duffel bag

[AshuJ580622]

I have tried many times to get Hartford Insurance to ship me the free gift that was promised for getting an auto quote but haven't been successful in getting them to meet their commitment. This is extremely disappointing. I am being given the runaround by their reps.  

[JeremyB951089]

Maybe AARP should do it for us. Members shouldn't have to when AARP adds this to their benefits. It's very frustrating. I'm reading the notes and everyone said that they cannot get answers. AARP should step in since they sponsored it. Not a good look for AARP. Frustrating

[AARPConsumerCare]

@Stiltsman Thank you for taking the time to share your experience. I'm terribly sorry to hear that you did not receive your gift from the Hartford yet. Please contact them directly to follow up on the status: 888-808-5254. I can help stop those unwanted mailings if you'd like. Please send me a private message with your complete name and mailing address, so I can locate your account to process this. You may need to enable private messages first, here is an article that will show you how to do that: https://aarp.info/47hWcl7.  - Janelle M.

[NancyS527850]

So since it is now August 2024 and ZERO successes here about aquitjng said bag.. we assume there ARE no bags, Hartford scams people, and AARP has been 100% unsuccessful to acquire one bag. 

[AARPConsumerCare]

@NancyS527850   I'm sorry your gift has been delayed! It can take up to 12 weeks to arrive. To get an updated time frame, please reach out to The Hartford directly at www.thehartford.com/aarp or call 1-888-808-5254. If I can help with anything else, please let me know!  Jodee R.   

[JeremyB951089]

Perhaps you could reach out to them on our behalf, as they are not providing assistance. I have not renewed my membership because all AARP is doing is peddling a company's crap, even though there are complaints. How about escalating these comments to someone higher who works with the partnership, because all the complaints are going unheard. Same response all the time

[AARPConsumerCare]

I understand your concerns, @JeremyB951089. If you're having trouble with one of our providers please visit https://help.aarp.org/s/article/contact-aarp?cmp=SNO-LITHIUM---&socialid=18391614320 to chat, text, or speak with a representative who can get you in touch with our Member Relations team, they're part of AARP Services, and act as liaison for AARP service providers. - Brandon C.

[JenniferCarol]

The same thing for me as well and I’m sure for many other AARP members is AARP doing anything about these complaints flowing in? It’s in bad taste and business to promote and advertise something and then not follow thru with very disappointing.

Jennifer Wiggins

[StephfanW784785]

Hi there @JenniferCarol, here to help! We certainly understand your concern regarding your expenses provided by Hartford. We would be glad to work with the Escalation team at Hartford to have this investigated for you. If you are still having difficulties with Hartdoed, please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “(StephfanW784785)” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message

Full name
AARP Membership # (or home address)
Phone # and email address to contact you
Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

[MichaelL76843]

Hello, I am also concerned about the promotional duffel bag. I had not only gotten a quote from the hartford but even purchased insurance through the promotion and still no duffel bag. Please help as when I call they keep transferring me to my agent and he knows nothing about this or even how to get me to someone who can help. Thanks

[AARPConsumerCare]

Hi MichaelL76843! The duffle bag takes about 12 weeks to arrive. If it has been more than 12 weeks, please reach out to them directly with this information: www.thehartford.com/aarp or by phone: 800-684-5518. -Sue J

[mapaboard]

In the past few years I have called Hartford for Insurance quotes and inquired about the free gift which never arrived. I have come to the conclusion that this is going to be last year of my membership as AARP and Hartford or not companies I want to be  associated with

[AARPConsumerCare]

mapaboard We're sorry to hear you had some trouble with The Hartford and getting your gift. We would like the chance to help get this resolved. Please visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can get you in touch with our Member Relations team. - Christy C. 

[StephfanW784785]

Hi there @AshuJ580622, here to help! We certainly understand your concern regarding your expenses provided by Hartford. We would be glad to work with the Escalation team at Hartford to have this investigated for you. If you are still having difficulties with Hartdoed, please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “(StephfanW784785)” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message

Full name
AARP Membership # (or home address)
Phone # and email address to contact you
Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

[LorenaV493135]

Did you get any result?? I ask because I am having the same issue.  I called Hartford and they gave us a quote and signed up with the Hartford.  No duffle bag was offered and when i called back about it, i was given a recording to speak with my agent about issues.  I called the agent and they said to call AARP.  So I called AARP and they said to speak with Hartford. No one is helping here.  Very frustrate because the only reason we called is because of the free bag and now, we've spent the money but still get no bag.

[JenniferCarol]

• I’m seeing a pattern with Hartford  what it sounds like is fake advertising and incompetent people in Hartford and manage it as well and then AARP is not supporting their customers in directly addressing Hartford about this issue if Hartford isn’t a AARP brand AARP needs to stop promoting them and  take law suit against Hartford, I did not purchase any insurance through Hartford I’m glad of that As AARP members that pay a membership with AARP them AARP should do their job and  investigate the situation more thoroughly for the members I noticed the responses from AARP  are scripted and perhaps automated,  
• Jenn.

[lc4944]

Smoke and mirrors.  The blame game and AARP does not stand behind the members.  It's a crisis that no one will touch.  FALSE ADVERTISEMENT.  Shame on AARP for stealing from the young and old to make the six-figure salaries. We played.

[AARPConsumerCare]

Hi @JenniferCarol, just to be sure, are you having issues with The Hartford? - Diana G.

[AARPThelmaG]

Hi @LorenaV493135 , here to help! We certainly understand your concern regarding AARP Auto & Home insurance provided by The Hartford. We would be glad to work with the Escalation team at The Hartford to have this investigated for you. To do this, we will need more information. At your convenience, please send me a private message to provide the following:

• AARP membership number (or home address)
• Best email address & telephone number
• Description of your issue
• Please mention that you are requesting an Escalation or assistance from AARP regarding this issue.

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

[CarollM906774]

Did not receive my free duffle bag

I'm requesting assistance from AARP

[AnatolyS8010]

Same issue here.

Any updates on this topic. Been waiting for a free duffle bag for some time now. Maybe AARP should stop promoting this Company. Their insurance rate are not that good in PA anyway.

Sincerely, Tony S.

[AARPThelmaG]

Hi @AnatolyS8010 , here to help! We certainly understand your concern regarding AARP Auto & Home insurance provided by The Hartford. We would be glad to work with the Escalation team at The Hartford to have this investigated for you. To do this, we will need more information. At your convenience, please use this link (https://help.aarp.org/s/) to contact us by phone, chat or text and provide the following:

- AARP membership number (or home address)

- Best email address & telephone number

- Description of your issue along with your insurance policy number

- Please mention that you are requesting an Escalation or assistance from AARP regarding this issue.

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

[LorenaV493135]

[MOD EDIT - Please do not post private details on the public areas of the community - please use the private messaging function]

The issue is the following:  about 3 weeks ago we got a quote from The Hartford regarding car insurance.  The rates were good so we went ahead and switched coverage.  From that point we have been trying to get back in touch with Hartford regarding the free duffle bag but it ends up having the circle of madness listed in my original message.  

All we want is the promised bag.

I am requesting an ESCALATION on this matter since I cannot speak with anyone who will help.

Thank you

[Tempest332]

I wanted the metal wallet, but they no longer offered that, only the trunk organizer & a duffel bag, nether I have use for. 😞

[AARPThelmaG]

Hi@Tempest332! Sorry to hear that they didn't have this available at the time. 

[AARPThelmaG]

Hi there, here to help! We certainly understand your concern regarding AARP Auto & Home Insurance provided by The Hartford. We would be glad to work with the Escalation team at The Hartford to have this investigated for you. If you are still having difficulties with your AARP The Hartford, please give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation. Please provide the following details in your message:

• Full name
• AARP Membership # (or home address)
• Phone # and email address to contact you
• Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

[JeremyB951089]

I still haven't gotten my free duffle either. It must be a ploy between Hartford and AARP to get and collect names for additional marketing. Such a shame and my trust in AARP was hit. 

[PaulS543436]

I have requested multiple quotes for insurance in the past two plus years hoping for a better rate than I am currently paying. No luck yet, but I have also NEVER received a duffel bag and have been given the runaround when I call about it. EXTREMELY DISAPPOINTING AND UPSETTING! In my honest opinion, it is a scam and dishonest ploy to gather information on someone! SHAME ON YOU BOTH AARP AND THE HARTFORD! 😡

[AARPConsumerCare]

PaulS543436 We're sorry to hear you're having trouble getting your gift from The Hartford. We are listening and would like the chance to help as soon as possible. Please visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can get you in touch with our Member Relations team. - Christy C.