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AshuJ
Contributor ⭐
December 9, 2022

Hartford Insurance not shipping the promised free gift of a duffel bag

  • December 9, 2022
  • 62 replies
  • 32591 views

I have tried many times to get Hartford Insurance to ship me the free gift that was promised for getting an auto quote but haven't been successful in getting them to meet their commitment. This is extremely disappointing. I am being given the runaround by their reps.  

    62 replies

    Show previous replies
    StephfanW784785
    Contributor ⭐⭐
    September 18, 2023

    Hi there @AshuJ, here to help! We certainly understand your concern regarding your expenses provided by Hartford. We would be glad to work with the Escalation team at Hartford to have this investigated for you. If you are still having difficulties with Hartdoed, please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “(StephfanW784785)” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message

    Full name
    AARP Membership # (or home address)
    Phone # and email address to contact you
    Description of your issue


    We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

    LorenaV493135
    Contributor ⭐
    April 18, 2023

    Did you get any result?? I ask because I am having the same issue.  I called Hartford and they gave us a quote and signed up with the Hartford.  No duffle bag was offered and when i called back about it, i was given a recording to speak with my agent about issues.  I called the agent and they said to call AARP.  So I called AARP and they said to speak with Hartford. No one is helping here.  Very frustrate because the only reason we called is because of the free bag and now, we've spent the money but still get no bag.

      Tempest332
      Tempest332
      Community Champion ⭐
      April 18, 2023

      I wanted the metal wallet, but they no longer offered that, only the trunk organizer & a duffel bag, nether I have use for. 😞

        AARPThelmaG42184
        AARPThelmaG42184
        Contributor ⭐⭐
        April 19, 2023

        Hi@Tempest332! Sorry to hear that they didn't have this available at the time. 

        AARPThelmaG42184
        AARPThelmaG42184
        Contributor ⭐⭐
        December 13, 2022

        Hi there, here to help! We certainly understand your concern regarding AARP Auto & Home Insurance provided by The Hartford. We would be glad to work with the Escalation team at The Hartford to have this investigated for you. If you are still having difficulties with your AARP The Hartford, please give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation. Please provide the following details in your message:

        • Full name
        • AARP Membership # (or home address)
        • Phone # and email address to contact you
        • Description of your issue

        We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

        JeremyB951089
        Contributor ⭐⭐
        April 5, 2025

        I still haven't gotten my free duffle either. It must be a ploy between Hartford and AARP to get and collect names for additional marketing. Such a shame and my trust in AARP was hit. 

          PaulS543436
          Contributor ⭐
          July 8, 2025

          I have requested multiple quotes for insurance in the past two plus years hoping for a better rate than I am currently paying. No luck yet, but I have also NEVER received a duffel bag and have been given the runaround when I call about it. EXTREMELY DISAPPOINTING AND UPSETTING! In my honest opinion, it is a scam and dishonest ploy to gather information on someone! SHAME ON YOU BOTH AARP AND THE HARTFORD! 😡

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