Contributor ⭐

Hartford Insurance not shipping the promised free gift of a duffel bag

Forum|Forum|3 years ago
December 9, 2022
62 replies
32312 views

I have tried many times to get Hartford Insurance to ship me the free gift that was promised for getting an auto quote but haven't been successful in getting them to meet their commitment. This is extremely disappointing. I am being given the runaround by their reps.

scam

AARPThelmaG42184

Contributor ⭐⭐

Hi there, here to help! We certainly understand your concern regarding AARP Auto & Home Insurance provided by The Hartford. We would be glad to work with the Escalation team at The Hartford to have this investigated for you. If you are still having difficulties with your AARP The Hartford, please give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation. Please provide the following details in your message:

Full name
AARP Membership # (or home address)
Phone # and email address to contact you
Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

J

JeremyB951089

Contributor ⭐⭐

I still haven't gotten my free duffle either. It must be a ploy between Hartford and AARP to get and collect names for additional marketing. Such a shame and my trust in AARP was hit.

P

PaulS543436

Contributor ⭐

I have requested multiple quotes for insurance in the past two plus years hoping for a better rate than I am currently paying. No luck yet, but I have also NEVER received a duffel bag and have been given the runaround when I call about it. EXTREMELY DISAPPOINTING AND UPSETTING! In my honest opinion, it is a scam and dishonest ploy to gather information on someone! SHAME ON YOU BOTH AARP AND THE HARTFORD! 😡

L

LorenaV493135

Contributor ⭐

Did you get any result?? I ask because I am having the same issue. I called Hartford and they gave us a quote and signed up with the Hartford. No duffle bag was offered and when i called back about it, i was given a recording to speak with my agent about issues. I called the agent and they said to call AARP. So I called AARP and they said to speak with Hartford. No one is helping here. Very frustrate because the only reason we called is because of the free bag and now, we've spent the money but still get no bag.

AARPThelmaG42184

Contributor ⭐⭐

Hi @LorenaV493135 , here to help! We certainly understand your concern regarding AARP Auto & Home insurance provided by The Hartford. We would be glad to work with the Escalation team at The Hartford to have this investigated for you. To do this, we will need more information. At your convenience, please send me a private message to provide the following:

AARP membership number (or home address)
Best email address & telephone number
Description of your issue
Please mention that you are requesting an Escalation or assistance from AARP regarding this issue.

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

AARPThelmaG42184

Contributor ⭐⭐

Hi @AnatolyS8010 , here to help! We certainly understand your concern regarding AARP Auto & Home insurance provided by The Hartford. We would be glad to work with the Escalation team at The Hartford to have this investigated for you. To do this, we will need more information. At your convenience, please use this link (https://help.aarp.org/s/) to contact us by phone, chat or text and provide the following:

- AARP membership number (or home address)

- Best email address & telephone number

- Description of your issue along with your insurance policy number

- Please mention that you are requesting an Escalation or assistance from AARP regarding this issue.

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

S

StephfanW784785

Contributor ⭐⭐

Hi there @AshuJ, here to help! We certainly understand your concern regarding your expenses provided by Hartford. We would be glad to work with the Escalation team at Hartford to have this investigated for you. If you are still having difficulties with Hartdoed, please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “(StephfanW784785)” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message

Full name
AARP Membership # (or home address)
Phone # and email address to contact you
Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

J

JenniferCarol

Contributor ⭐

The same thing for me as well and I’m sure for many other AARP members is AARP doing anything about these complaints flowing in? It’s in bad taste and business to promote and advertise something and then not follow thru with very disappointing.

Jennifer Wiggins

Jennifer C. Wiggins

S

StephfanW784785

Contributor ⭐⭐

Hi there @JenniferCarol, here to help! We certainly understand your concern regarding your expenses provided by Hartford. We would be glad to work with the Escalation team at Hartford to have this investigated for you. If you are still having difficulties with Hartdoed, please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “(StephfanW784785)” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message

Full name
AARP Membership # (or home address)
Phone # and email address to contact you
Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

M

MichaelL76843

Contributor ⭐

Hello, I am also concerned about the promotional duffel bag. I had not only gotten a quote from the hartford but even purchased insurance through the promotion and still no duffel bag. Please help as when I call they keep transferring me to my agent and he knows nothing about this or even how to get me to someone who can help. Thanks

N

NancyS527850

Contributor ⭐

So since it is now August 2024 and ZERO successes here about aquitjng said bag.. we assume there ARE no bags, Hartford scams people, and AARP has been 100% unsuccessful to acquire one bag.

A

AARPConsumerCare

Community Champion ⭐

@NancyS527850 I'm sorry your gift has been delayed! It can take up to 12 weeks to arrive. To get an updated time frame, please reach out to The Hartford directly at www.thehartford.com/aarp or call 1-888-808-5254. If I can help with anything else, please let me know! Jodee R.

J

JeremyB951089

Contributor ⭐⭐

Perhaps you could reach out to them on our behalf, as they are not providing assistance. I have not renewed my membership because all AARP is doing is peddling a company's crap, even though there are complaints. How about escalating these comments to someone higher who works with the partnership, because all the complaints are going unheard. Same response all the time

S

Stiltsman

Contributor ⭐

The same thing for me, I am offered a weekend duffel bag by getting a quote, which I called and did, but no gift ever sent. And I am getting more mail to do this again. AARP should part ways with Hartford if they can't live up to their promises.

A

AARPConsumerCare

Community Champion ⭐

@Stiltsman Thank you for taking the time to share your experience. I'm terribly sorry to hear that you did not receive your gift from the Hartford yet. Please contact them directly to follow up on the status: 888-808-5254. I can help stop those unwanted mailings if you'd like. Please send me a private message with your complete name and mailing address, so I can locate your account to process this. You may need to enable private messages first, here is an article that will show you how to do that: https://aarp.info/47hWcl7. - Janelle M.

K

KenT111356

Contributor ⭐

im still waiting to after a month

G

GaryP278642

Contributor ⭐

Same exact thing I'm experiencing. I keep getting more requests for more free quotes but 2 months after my first free quote I've received nothing. I've emailed them but no response. Their quote was way high also. I agree that AARP should address this fraudulent behavior.

G

GaryP278642

Contributor ⭐

I wonder if The Hartford takes 4 months to handle an insurance claim. I would not like that. This slow or no response can't be good for their business.

M

mh5128

Contributor ⭐

I’m still waiting ! 3 months

A

AARPConsumerCare

Community Champion ⭐

I can understand your concern, @mh5128. Just to be sure, have you reached out to The Hartford to check on the status? Their phone number is: 1-888-808-5254. - Diana G.

J

JeremyB951089

Contributor ⭐⭐

It's a ploy for marketing @AARPConsumerCare. My trust in AARP is starting to dwindle because they allow this to happen to their members.

G

GeorgeC321278

Contributor ⭐

I agree, I am new to AARP, doesn't move the trust meter in the correct direction as they find me in the top of the funnel of my AARP journey. It has become the go to story when a peer asks about my AARP experience, since it is my first experience with an AARP product after signing up.

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