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JimJ966855
Contributor ⭐
January 6, 2023

UHC Medicare UCard OTC Credits

  • January 6, 2023
  • 48 replies
  • 89323 views

Has anyone used this to purchase eligible items on Walmart.com or in store at Walmart, CVS etc?

 

I have $75 to spend on my Ucard which is this years version of 'healthy benefits' which worked great a couple of years ago once they got the wrinkles ironed out. 

 

I go to Walmart.com and choose some refresh

 

eye drops (which are also sold through the UHC catalog at a higher price and Nature's Bounty B vitamins both of which are sold and shipped by Walmart.com

 

Both of these items are eligible items however neither of them triggers the $75 OTC credits either because Walmart doesn't see them as eligible (this is unlikely) or because UHC is not showing them that the card has $75 in OTC credits.

 

My account shows the $75 in OTC credits but under 'details' and OTC it also shows I have zero available OTC credits because I have already spent $75.  This was on the very first day.  I haven't purchased a thing.

 

The only thing I haven't tried and maybe I should is to go to Walmart and try and buy in the store because I do not want to be in line and have to end up bringing things back or buying them with my own money.

 

I sent screenshots of my attempted transactions to UHC showing that I am trying to purchase eligible items yet the $75 in OTC credits are not available.  Their first response was to parrot that the items must be eligible and sold and shipped by Walmart.com - they considered that closing the issue like they were dealing with a dementia patient.

 

I believe this is just a scam so one has to buy things through their inadequate overpriced in house catalog.

 

After sending more screen shots they now, rather than look into it further have sent this to grievances and appeals.

    48 replies

    Show previous replies
    KarenH158234
    Contributor ⭐
    February 14, 2023

    I used their scanner on my iPhone & the bananas (it read) are covered. Well, not at checkout. I paid for the groceries (Walmart on Orangeburg, Modesto, Ca) & then went to the car & phoned them. I suggested a bank card with a chip. Their solution, I’ll receive a new card. I repeated, I need a bank card with a chip. 

      Silliman
      Contributor ⭐
      February 3, 2024

      Aside from making it easier to use, a credit-card type of card would permit me to leave my Medicare card in my wallet!  I do not like having to take out my Medicare card to pay for purchases.  I keep my store membership cards and credit cards in a separate wallet.  My drivers license and Medicare card are not items I want loose at a store where I am scanning and bagging my purchases.  I detest using my Medicare card as a payment card.... Plus, at some stores it requires using a human cashier since the self-check scanners cannot cope with this stupid method.  GIVE US a regular payment card with a chip so we can use it at Self-Check and so we can keep our important cards safe in our wallets.

       

      wayne1969
      Contributor ⭐
      February 2, 2023

      Ucard tip for Reward Dollars

      The card will first apply OTC dollars to eligible products and then apply Reward dollars to any that the store register declared ineligible.  As many have discovered, the UHC product scanner in their App will show items as eligible only to have them declined at the store.

       

      Reward dollars can be spent on almost anything.  The solution is to spend your reward dollars first on things that you know will not be eligible for OTC dollars.  Then at a latter time or seperate transaction, attempt to buy your OTC items.  If any are rejected, you can then delcine to purchase them and look for substitues that will be covered.

       

        MattC334230
        MattC334230
        Contributor ⭐
        January 26, 2023

        I suggest all of you avoid the entire ucare system until you watch the series of videos i'm making on this because if you think the system is a mess from what you have, you haven't even scratched the surface of what the problems are with this. I'll be making the video series and posting it on the main page of this specific forum so keep an eye out for them.

         

          TheresaK547811
          Contributor ⭐
          February 13, 2023

          I'm still trying to figure out how to use it at walmart.com.....there is no way to scan your card or where I can just push a button and use card. I have been given gift cards in the past from relatives for xmas and I still have those sitting around. I can't figure this stuff out...Whose losing out? Me! I spent 2 hours online trying to figure out how to use it. My daughter is going to take me to Walmart one of these days soon to use it, although she prefers I do it online...Ugh...Sucks to get old! (and I live alone! so nobody here to show me).

            DaveC310374
            Contributor ⭐
            September 30, 2023

            Not true. Many products scanned on the UHC app for purchase that are approved, will not be approved at the Walmart register. for payment.

            davidd6204
            Contributor ⭐⭐
            January 16, 2023

            I received an email from them saying they were sending out new cards.  But you could still use the online OTC. Which I have used mine and received my OTC order. But can't use the card over the OTC amount which is only $45.. Lord help us

             

              JamesD81836
              Contributor ⭐
              January 16, 2023

              You used it through Walmart.com or though the UHC store which has barely any selection?

              davidd6204
              Contributor ⭐⭐
              January 16, 2023

              UHC,  You are absolutely right and expensive too

                SonK411568
                Contributor ⭐⭐
                January 8, 2023

                I've had same problem.  At Walmart online , my balance show $0  When UHC website indicate I have $80.  I try to use it to see whether it work in person at Walgreen, but clerk told me the Ucard hasn't been working for lots of people.  I've called/msg them and they refer me to Solutan(offshore) but either them able to help me.  They keep telling me I have $80.

                 

                  wayne1969
                  Contributor ⭐
                  February 1, 2023

                  Ucard not Working on Walmart.com for OTC

                  I may have found the problem.  Worked on this hard for 3 days now. Finally got phone number to Solutran customer support (1-833-853-8590).  Two different Soultran reps have told me my plan does not include Walmart.com because it is sourced through Firstline Benefits.

                   

                  UHC has sent out information by mail, on the Ucard Hub, and in multiple emails that the card will work on Walmart.com.  This issue has now been escaleted to UHC management through two different sources.

                   

                  Some UHC plans with the Ucard can use it on Walmart.com, but not all.  My plan includes the S3 network for in store use at Walmart and others but not online at Walmart.  Two of my relatives who are on the same plan were having the same problem online.

                   

                  More confusion stems from the fact that our plan is allowed to use the Rewards dollars (placed on same card with OTC) on Walmart.com with the Ucard.  Some members with rewards have loaded the card on Walmart.com and used it for OTC products only to see the rewards ballance applied since the system will not recognise the OTC benefit dollars.

                   

                  If your having the same problems, please contact the Solutran customer support number listed above, especially if your OTC benefits are administered by Firstline Benefits.

                    SonK411568
                    Contributor ⭐⭐
                    February 2, 2023

                    So, do you able to buy OTC products in person at Walmart with the Ucard?

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