UHC Medicare UCard OTC Credits

I've had same problem.  At Walmart online , my balance show $0  When UHC website indicate I have $80.  I try to use it to see whether it work in person at Walgreen, but clerk told me the Ucard hasn't been working for lots of people.  I've called/msg them and they refer me to Solutan(offshore) but either them able to help me.  They keep telling me I have $80.

I received an email from them saying they were sending out new cards.  But you could still use the online OTC. Which I have used mine and received my OTC order. But can't use the card over the OTC amount which is only $45.. Lord help us

I suggest all of you avoid the entire ucare system until you watch the series of videos i'm making on this because if you think the system is a mess from what you have, you haven't even scratched the surface of what the problems are with this. I'll be making the video series and posting it on the main page of this specific forum so keep an eye out for them.

Ucard tip for Reward Dollars

The card will first apply OTC dollars to eligible products and then apply Reward dollars to any that the store register declared ineligible.  As many have discovered, the UHC product scanner in their App will show items as eligible only to have them declined at the store.

Reward dollars can be spent on almost anything.  The solution is to spend your reward dollars first on things that you know will not be eligible for OTC dollars.  Then at a latter time or seperate transaction, attempt to buy your OTC items.  If any are rejected, you can then delcine to purchase them and look for substitues that will be covered.

I used their scanner on my iPhone & the bananas (it read) are covered. Well, not at checkout. I paid for the groceries (Walmart on Orangeburg, Modesto, Ca) & then went to the car & phoned them. I suggested a bank card with a chip. Their solution, I’ll receive a new card. I repeated, I need a bank card with a chip. 

Update to Ucard for In-store Use

As many of you have discovered a significant number of items eligible for purchase with the OTC benefit are being declined at store reegisters.  This includes both items in the Catalog and items indicated as eligible with the scaner in the UHC phone app.

My experience is that only about 20% of the eligible items I attempt to purchase at S3 retail network are being accepted at the reguster.  That seems to correspond to the experience others are having.

If you are also experiencing this issue, please complain and complain often to UHC and to Solutran technical support 833-853-8590.  Use the messaging system found under the Help section of the UHC website.  If a response does not address the problem, click reply, tell them so, and resend your complaint (I used the copy and paste function).

Here's a copy of what I last sent to UHC that supposedly is being kicked up for further investibation:

Your reply did not address the problem. 

The Ucard does not work seemlesly at S3 retail network stores.

About 80% of eligible OTC items are rejected at the register.

Thisa includes items listed in the Firstline catalog as eligible but rejected at network stores.

Please read my original complaint below and address this issue:

UHC App Scans Eligible OTC Items at S3 Network Stores that get declined at register.

About 80% of the eligible OTC items verified by the scanner in the UHC app are being declared ineligible at the cash register.

Even items that are listed in the catalog by Firstline Benefits are being declined for purchase in S3 retail network stores like Walmart, CVS, and Walgreens.

The Ucard has worked for some OTC purchases but as mentioned above most eligible items are being rejected for OTC purchase at the store registers.

When are these discrepancies expected to be resolved?"

I tried out my UCard at both Walgreens and Walmart. I had $60 on my UCard, $40 in OTC credits and $20 in rewards credits. I went to Walgreens and bought some Nature Made vitamin supplements. These supplements are not in the online UHC catalog. The purchase of the supplements went through without a problem. Next, I went to Walmart. I bought a foot care product that was not in the UHC online OTC catalog. I paid for it at the pharmacy counter. The purchase went through without a problem. My UCard still has the $20 rewards credit on it and only a few dollars left on the OTC credit. 

So far ... it works for me.

I went through the exact same experience as you did, same reply from UHC. Basically,  I got nowhere.  I have credits that expire in two (2) days.  😞  I need to find someone to drive me to Wal-Mart and hope 🙏 that someone in customer service will be able to "see" my OTC balance and help me check out....... and this doesn't even include my Rewards balance.  If you have any follow up success, please let me know [ Mod Edit: Please do not post personal details in public areas of the community - Personal details removed for your online safety]😀

I ended up taking things back and shopping on the UHC catalog. It was broken or a scam. Made a complaint also. 

I have proof that the UHC OTC Ucard paid for walmart.com purchases such as cookies and cat litter in March 2023. Now in July it rejected my Ucard in-store and when I add it to payment method at Walmart.com it shows zero balance yet UHC website shows I have 80 plus dollars?