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Contributor ⭐
March 2, 2026

Games not loading properly

  • March 2, 2026
  • 36 replies
  • 6755 views

Many of the games are just not loading properly. They display oddly then when trying to start one, they just keep loading without starting. 

1st clue: It does this in both Edge and Chrome

2nd clue? When I adjust the viewing scale using the "shift" + "mouse wheel" Only the vertical scale changes, like it isn't linked to the horizontal scale. 

Someone has changed the program somewhere and perhaps this can help the debuggers find it.

    36 replies

    Contributor ⭐
    March 2, 2026

     I am having the same problem in both chrome and edge

    Contributor ⭐
    March 3, 2026

     still get the same issues...LOADING on alot of games...seems someone has been tinking with the site again...why cant you just leave it alone...

    SereneSeagull
    Community Champion ⭐⭐⭐
    March 3, 2026

    Someone mentioned this in a previous thread.  Go to Recently played.  I was able to load from there.

     

    Contributor ⭐
    March 3, 2026

    I I too have complained about this.  Is anyone responsible for fixing it?

    SereneSeagull
    Community Champion ⭐⭐⭐
    March 3, 2026

    Contact the CEO at HQ in DC.  She should be getting a deluge of mail.

    stevenj49
    Contributor ⭐
    March 3, 2026

    I am using the latest up to date Safari browser. The 2 games I play frequently, Classic and Klondike Solitaire, load up and are playable however they look either normal - the way they have always displayed or, just in the last few days, suddenly distort into this huge game board which has shifted over to the left. I've contacted Arkadium - no response other than "check your settings". Right clicking on the URL box allows one to make the image larger or smaller but what comes up is an error page. I tried to get to the games by going to the AARP main website page and clicking on games. The page loaded but a never ending list of "Flash Sale" "2 more years for $25 with Automatic Renewal + $5 Amazon Gift Card. Exp 3/18." comes up and keeps endlessly populating so that you cannot actually click onto the game itself. This leads me to think that if one actually clicked on one of these Flash Sale banners they could possibly infect their device. And also that the problem is this website. I tried doing a "Chat" earlier today but basically you are on hold until a live agent can respond ands I gave up and will try again tomorrow.

    daniel4ever
    Contributor ⭐⭐
    March 3, 2026

    Yep, same types of problems as reported. I have tried Chrome and Firefox, no difference. But, a few other observations not mentioned by others. First, for rewards games where you earn points, if it loads "large" and successfully loads, you will not get the points at completion. Second, there does see mto be atime of day component, because I have found that when I try some games in the morning (my time, not sure what clock the website uses) they will not load, but then if I try say at 10 pm, the game will load in the regular size. Third, I tried contact Arkadium, and was not able to submit my message - the submit button just did nothing despite several clicks on my part. This is very annoying - almost makes you want to cancel your AARP membership and go somewhere else to play games!

    Kateaz
    Contributor ⭐⭐⭐
    March 5, 2026

    Arkadium says it's an AARP problem. I got a response from them within minutes when I complained this morning.  If only AARP were that prompt addressing their issues.

    Contributor ⭐
    March 3, 2026

    Good to know i'm not alone with this! i've been blaming my computer. I play 2048 a lot when i'm stuck on a call.

    Contributor ⭐⭐
    March 3, 2026

    Codeword worked for me today but the Hurdle and Scramble Words pages did not load properly. There are other threads regarding this issue in other forums as well.

    Contributor ⭐⭐
    March 3, 2026

     Evey day it's different. Some won't load, some load but don't give points, some give points if you play a second time and a few work normally. I'm confused that no one is trying to fix this. I really enjoy the games for points, but it's so frustrating to play your best and you get no points. 

    Contributor ⭐
    March 3, 2026

    The app is just not working consistently. It started having issues this weekend. No one seems to care

    Contributor ⭐
    March 3, 2026

    I agree!  I have tried to report this on Facebook messenger and just keep getting amessage on how to fix it by clearing the cache and updating browsers.  All of my browsers are up to date and I have cleared my cache.  Hasn't worked!

    Contributor ⭐
    March 4, 2026

    Keep clearing cache.  Like with you not helping.

    Contributor ⭐
    March 3, 2026

    I am having the same problem.  It will load for certain games and appear larger on screen and not load on others.  I have tried 3 different browsers and it is doing the same. there.

    Contributor ⭐
    March 4, 2026

    AARP Rewards website is a disaster that is getting worse all the time.

    I have no idea who takes care of the website, but they should be fired as soon as possible.

    SereneSeagull
    Community Champion ⭐⭐⭐
    March 4, 2026

    Write to the CEO.  HQ address in DC.  She needs to be barraged with letters