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JohnB803705
Contributor ⭐
March 2, 2026

Games not loading properly

  • March 2, 2026
  • 36 replies
  • 6755 views

Many of the games are just not loading properly. They display oddly then when trying to start one, they just keep loading without starting. 

1st clue: It does this in both Edge and Chrome

2nd clue? When I adjust the viewing scale using the "shift" + "mouse wheel" Only the vertical scale changes, like it isn't linked to the horizontal scale. 

Someone has changed the program somewhere and perhaps this can help the debuggers find it.

      36 replies

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      clairemarlin
      Contributor ⭐
      March 4, 2026

        The issues have issues.  Same as yours but constantly get Something Went Wrong" with games, often can't get to many things directly even when it's a notification about an article of interest, or an email notification...takes me all over the place, getting blank page when try to sign in...on and on and on.  Definitely did something but was never particularly user friendly and IT not helpfu.

        D
        DianeS667157
        Contributor ⭐
        March 4, 2026

        Same problem here - two different PCs. Chatted with a bot on AARP site and then a real person. Gave the same answers that I got with random search of problem. No fixes. Acted like I was the only one with this problem, but I see that I am not. In addition, showed my reward points that expired in Feb were zero - now it shows that I had almost 35,000 "not used". Aargh!

          D
          DianeS667157
          Contributor ⭐
          March 5, 2026

          Thank you for the reply of 3-5-26. Hopefully this issue is fixed - today had no problems loading and getting points (first time all month!). 

          K
          KeithB29442
          Contributor ⭐
          March 4, 2026

          Something went wrong nonstop on all games. Are they outsourcing i.t now? 

          Is this because they're forcing people to get the app? I don't want the app, fix the games!!

           

           

            SereneSeagull
            SereneSeagull
            Community Champion ⭐⭐⭐
            March 4, 2026

            @KeithB29442 
            The games are hosted here by AARP, from the game giant, Arkadium You can play the same games on their website as well.  Problem is not with the game company….

              stevenj49
              stevenj49
              Contributor ⭐
              March 4, 2026

              I received a reply from Arkadium support just after midnight (PST) last night regarding my case number from several days ago when I emailed them to see what was going on. "The bug is still in progress. Please, allow us some time". "Vladamir" at Arkadium did not specify whether the bug was at their end or AARP's website but this morning the 2 Solitaire games I play are loading and displaying normally again.

                sandy
                sandy
                Community Manager
                March 4, 2026
                 

                We're experiencing an intermittent technical issue that is preventing some games from loading. Our team is actively working to resolve it, and we appreciate your patience.

                 

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                CoralieC654819
                Contributor ⭐
                June 7, 2026

                Thank you for your advice about Arkadium  it is well worth waiting  for.

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