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Regular Contributor

Syncing Fitness Tracker with AARP Now to earn Rewards points

I see that you can sync your fitness tracker to the AARP Now app and earn Rewards points for hitting fitness milestones. However when you drill down to the instructions it says you need v3.20 of the AARP Now app to sync the fitness tracker, yet my Apple App Store only has v3.19. I have AARP support looking into this but wondering if anyone else has been able to find v3.20 and/or sync their fitness tracker (specifically Apple Health on the iPhone).

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Contributor

Your app is not working,  Can't even access it through Web page. Really feel I'm paying money for nothing

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Community Concierge

Thank you for reaching out. The AARP Now app is up and working properly. Are you getting an error when you try to access the app? 

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Contributor

I have synced my fitbit with the rewards program and double checked with my fitbit dashboard that it is connected. I received the 500 points for syncing but I have been doing 10,000 steps a day and nothing is being registered in my rewards account

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Community Concierge

Hi Alan, I also see that you received 750 points for syncing your Fitbit. I recommend that you restart your phone and make sure your bluetooth is on when you are walking so it can track you. What brand of phone are you using or mobile device? Are you using the AARP Now mobile app? Here is a link to the FitBit support page also. Let me know if you get it resolved and if not, I can escalate the issue. 

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Contributor

I'm trying to connect my Google Fit to the app, it lists it as an option, but it's not working, there's no option on Google Fit to connect to the app and when I click on it in the app, it doesn't list it as an option...

 

and when I click on it on the website, it says I have to download the AARP app, which I did....

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Community Concierge

@LauraW242269 the Google Fit tracker is not fully ready to be synced with AARP Rewards, so that's why you had an issue today. It will be up and running soon, so stay tuned.

 

If my post answers your question, please mark it as an "Accepted Solution" by clicking on the ellipsis option button (the three dots) in the top-right corner of the reply.

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Newbie

Help! I have an iPhone and I downloaded the AARP Now app but I can't figure out how to sync the fitness tracker. Do I go through the Health App on my phone or through the AARP app? I can't find any options!

Did you ever get yours working? I got mine synced somehow and it was working great until August 20. Then it quit. I've emailed AARP, done chats, and called but no one has helped. 

 

Cynthia Bravo

XXXXXX@XXXX.com

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Contributor

It happened to me too. AARP doesn't know what it is. I am stuck.

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Community Concierge

@NannaJ591701 Thanks for reaching out. Please provide me with some details about the issue that you're having and I will do my best to assist!

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Community Concierge

Hi @WellsBeadlingBravo, I'm here to help! Your post has been edited for privacy concerns. Can you enable private messages so I can send you a message to look into this?

Here are the steps: 

- Go to My Settings

- Click Preferences

- Click Private Messenger 

- Check the box next to Turn on private messages

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Retired Moderator

@TYPHARMD Visit aarp.org/rewards/earn and click on  the “Sync a fitness tracker” link. You'll select your type of device and then you’ll need to separately go into its app and give it permission to share data with AARP Rewards. 

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Periodic Contributor

what happened to my points?

 

fortunately took a screen shot a few days ago but now ZERO?

 

why?

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Community Concierge

@JonathanM243209 I sent you a private message with your current point balance. 

AARP Community Manager
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Contributor

This is so stupid!  Disconnect the fitbit.  HOW the ###%$#$@ do you do that?  Because there sure isn't a link - and in all this discussion there is no link --- this is BS and AARP I'm about over you.

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Community Concierge

@n2nutrition 

 

Have you tried these steps?

 

1. Head to the Earn page at http://aarp.org/rewards/earn

2. Hit the “Sync a fitness tracker” link

3. Select a fitness tracker from the pop-up menu

4. Then, you’ll need to separately go into its app and give it permission to share data with AARP Rewards.

Also, make sure to check this to make sure your activity is recognized: Double-check that your device has Bluetooth on and open the Fitbit app. If it still didn’t sync, restart your phone.

     

 

  If my post answers your question, please mark it as an "Accepted Solution" by clicking on the ellipsis option button (the three dots) in the top-right corner of the reply.

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Newbie

I ws told by a representative that I would receive a fitness tracker.  He told me to go to this website and I would beable to order.  I see nowhere on how to order or recieve the fit bit.  I would like to know how I can get this?

 

e mail is cindal50@msn.com

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Community Concierge

@ph8624 I'm checking in on your case. 

 

@cindyk565309 I've edited your post to remove your email address to protect your personal information. You can connect your fitness tracker to your AARP Rewards account -- at this time, there isn't the option to purchase a fitness tracker in the AARP Rewards catalog.

 

 

AARP Community Manager
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Periodic Contributor

After everything else failed, I tried one more time.  I disconnected the Fitbit from my AARP account and when I reconnected I checked all the options of what I wanted tracked.  Prior to that I had not.  It seems to be tracking fine now.  

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Contributor

I saw this issue too. My Fitbit (Charge 2) appeared linked, according to both the AARP and FitBit sites, but no steps were recorded. I use the desktop (web browser), not the App versions of their respective software. AARP support said no data was being received from FitBit - go talk to them. FitBit support said data was being sent to AARP - go talk to them. Neither group seemed to know exactly what procedure a user should follow when linking their tracker, so I thought I'd add that information here as a helpful guide for others having the same issue.

 

When you Add a Tracker from the AARP page it takes you to the fitbit login page and afterwards to the fitbit AARP Rewards configuration page. There are eight separate attributes to choose, or you can simply “Allow All”. I preferred not to share any unnecessary information (e.g. sleep and weight), so I selected only the ones that looked important for reporting step counts. My first attempt was apparently not sufficient, because no tracking information was recorded by AARP. That's when I chatted with both support teams, but sadly they could not help...

 

After further experimenting on my own I finally got things to work when juat the following three attributes were enabled: "Profile", "Activity and Exercise", and "Fitbit Devices and Settings". In fairness, there is a disclaimer that reads "If you allow only some of this data, AARP Rewards may not function as intended. Learn more about these permissions here." Clicking the "here" link did not offer enough additional information to determine those attributes minimally necessary for persons wanting some privacy. I believe there is room for improvement here!

 

Having started on Monday (1/12/20), my "10K steps in a day" for (1/16/20) finally in AARP Rewards on Friday morning. Presumably the first three days were lost, but that's not a huge number of rewards points.

 

Hopefully this detailed information will help others and lead to less frustration.

 

-Steve

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Regular Contributor

Thanks for taking the time to let me know I am not the only one having trouble getting my device to sync. Still can't get AARP to credit me for daily bicycling>5 miles and 10,000 steps. 

Mary Ann Hoffman
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Periodic Contributor

I've made two contacts in the past month and this issue still has not been resolved.  Ever since changing the reward points program, I've failed to receive any points for my Fitbit steps.  I've disconnected and reconnected to no avail.  It's very frustrating that this is not getting resolved!

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Gold Conversationalist

Hello @lk8154694 ,

I have a fitbit zip.  It is old and I understand no longer supported.  It cost $89 and was a gift, I got it a little over a year ago and it was used.  But, it works supported or not!

Anyway, I had a lot of trouble getting points from my fitbit steps.  One thing that comes to mind is that went to http://www.fitbit.com/devices and signed on.

 

Then I clicked on the "view settings" button cog and clicked on "settings" in the drop down menu. The "view settings" button is on the top right hand side of the screen after signing in.  A picture of the button looks like a "cog"

001 Fitbit Settings Button.JPG

 

The next page gives a number of options to choose from on the left hand side of the page, Choose "Applications" and choose "remove access" for any item that refers to "Rewards for Good."  There was also an item showing under Applications that read "AARP Rewards by AARP" that I DID NOT REMOVE.  I only removed access to the item that referred to "Rewards for Good."

 

001 fit bit applications.JPG

 

My fitbit points started showing up shortly afterward.  No steps from the past, but, points going forward.  Anyway, that is what I remember.  I hope this helps, at least it is something else to try.

 

Good Luck,

Andrew

 

 


@lk8154694 wrote:

I've made two contacts in the past month and this issue still has not been resolved.  Ever since changing the reward points program, I've failed to receive any points for my Fitbit steps.  I've disconnected and reconnected to no avail.  It's very frustrating that this is not getting resolved!


 

AndrewToo
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Periodic Contributor

Thank you for the tip!  I went through what you recommended and the only thing there was the AARP rewards program.  I had deleted the other one earlier.  It worth a try!  Thanks again for the suggestion!!

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Regular Contributor

@AARPLaurenA 

@AARPCaroline 

 

The app stopped giving me points from steps AGAIN. Last points I received from steps was on 11/4, thus no points for the 5, 6, 7, 8, 9, 10, 11, and 12, or 8 days.

 

Very frustrating.

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Community Manager
Community Manager

@jbear105   So Sorry you are experiencing this!  We will get you those points!  I have also escalated to see if we can figure out what is going on.

AARPTeri
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I have the same problem. I got a new Fitbit which is synced. At first I was getting the points but have not gotten points in the last two weeks.  I also called and was told that they are having trouble with the system. 

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Retired Moderator

@MaryT990217 Thanks for letting us know. I've adjusted your points.

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Contributor

My fit bit charge 3 has never worked since the program was changed. I have tried many of the suggestions given by other members, No Luck at all.

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