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Regular Contributor

Syncing Fitness Tracker with AARP Now to earn Rewards points

I see that you can sync your fitness tracker to the AARP Now app and earn Rewards points for hitting fitness milestones. However when you drill down to the instructions it says you need v3.20 of the AARP Now app to sync the fitness tracker, yet my Apple App Store only has v3.19. I have AARP support looking into this but wondering if anyone else has been able to find v3.20 and/or sync their fitness tracker (specifically Apple Health on the iPhone).

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Newbie

I am having the same issue 

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Community Concierge

@JulieR535052 Thanks for letting us know. Please check out the troubleshooting steps for your specific device here: https://aarp.info/3v19IpI

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Contributor

FYI, That link returns just a blank page. 

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Community Concierge

@LisaK907616 Hey Lisa, try this direct link to the article: https://help.aarp.org/s/article/fitness-tracker-missing-rewards

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Periodic Contributor

Yes. I and my cousin have the same problem.  Everything was syncing until January 2022. I called AARP and went thru all their ideas which I already tried on my own—-AARP ideas did not work.  I called FITBIT and they said it is an AARP PROBLEM.

Sadly, my cousin, a member since 2020 synced her FITBIT 2 years ago and is still waiting for rewards credit.  With my urging she wrote AARP  5 days ago and is still waiting for a solution.

 

I don’t think AARP has a clue on how to resolve this issue.  Checking GOOGLE you see loads of complaints.

 

AARP has a good idea with linking FITBIT to rewards—- they don’t know how to implement.

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Community Concierge

@DeborahW645342 Hi Deborah, what troubleshooting steps have you completed? Have you had an opportunity to check out the Fitbit Support site for more help? https://help.fitbit.com/articles/en_US/Help_article/1866/

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Contributor

Your app is not working,  Can't even access it through Web page. Really feel I'm paying money for nothing

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Community Concierge

Thank you for reaching out. The AARP Now app is up and working properly. Are you getting an error when you try to access the app? 

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Contributor

I have tried syncing Fitbit, Google Fit, and Apple Heart neither works. I never see any of these apps in my account. Fitbit associates stated that AARP should look into it this.

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Community Concierge

@ekent  What steps have you taken? I would choose 1 device to sync. Log into your Rewards account then go to Earn to select Sync a fitness tracker. Select the one you're using. After you've done that - separately, go into the fitness tracker app and give it permission to share data with AARP Rewards. https://aarp.info/3emKZ8q

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Periodic Contributor

Done that. It does not work. Sorry. 😢 

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Contributor

My Fitbit does not appear in AARP, nor Googlefit, nor Apple Heart and I have tried everything that has been suggested. Fitbit associates stated that AARP should look into this.

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Contributor

Fitbit rewards still does not appear in my rewards. 

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Community Concierge

@ekent Please check out the troubleshooting steps for your fitness tracker: https://help.aarp.org/s/article/fitness-tracker-missing-rewards

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Periodic Contributor

They don’t work.

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Contributor

I have synced my fitbit with the rewards program and double checked with my fitbit dashboard that it is connected. I received the 500 points for syncing but I have been doing 10,000 steps a day and nothing is being registered in my rewards account

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Community Concierge

Hi Alan, I also see that you received 750 points for syncing your Fitbit. I recommend that you restart your phone and make sure your bluetooth is on when you are walking so it can track you. What brand of phone are you using or mobile device? Are you using the AARP Now mobile app? Here is a link to the FitBit support page also. Let me know if you get it resolved and if not, I can escalate the issue. 

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Contributor

I'm trying to connect my Google Fit to the app, it lists it as an option, but it's not working, there's no option on Google Fit to connect to the app and when I click on it in the app, it doesn't list it as an option...

 

and when I click on it on the website, it says I have to download the AARP app, which I did....

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Community Concierge

@LauraW242269 the Google Fit tracker is not fully ready to be synced with AARP Rewards, so that's why you had an issue today. It will be up and running soon, so stay tuned.

 

If my post answers your question, please mark it as an "Accepted Solution" by clicking on the ellipsis option button (the three dots) in the top-right corner of the reply.

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Newbie

Help! I have an iPhone and I downloaded the AARP Now app but I can't figure out how to sync the fitness tracker. Do I go through the Health App on my phone or through the AARP app? I can't find any options!

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Did you ever get yours working? I got mine synced somehow and it was working great until August 20. Then it quit. I've emailed AARP, done chats, and called but no one has helped. 

 

Cynthia Bravo

XXXXXX@XXXX.com

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Contributor

It happened to me too. AARP doesn't know what it is. I am stuck.

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Community Concierge

@NannaJ591701 Thanks for reaching out. Please provide me with some details about the issue that you're having and I will do my best to assist!

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Community Concierge

Hi @WellsBeadlingBravo, I'm here to help! Your post has been edited for privacy concerns. Can you enable private messages so I can send you a message to look into this?

Here are the steps: 

- Go to My Settings

- Click Preferences

- Click Private Messenger 

- Check the box next to Turn on private messages

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Retired Moderator

@TYPHARMD Visit aarp.org/rewards/earn and click on  the “Sync a fitness tracker” link. You'll select your type of device and then you’ll need to separately go into its app and give it permission to share data with AARP Rewards. 

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Periodic Contributor

what happened to my points?

 

fortunately took a screen shot a few days ago but now ZERO?

 

why?

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Retired Moderator

@JonathanM243209 I sent you a private message with your current point balance. 

AARP Community Manager
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Contributor

This is so stupid!  Disconnect the fitbit.  HOW the ###%$#$@ do you do that?  Because there sure isn't a link - and in all this discussion there is no link --- this is BS and AARP I'm about over you.

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Community Concierge

@n2nutrition 

 

Have you tried these steps?

 

1. Head to the Earn page at http://aarp.org/rewards/earn

2. Hit the “Sync a fitness tracker” link

3. Select a fitness tracker from the pop-up menu

4. Then, you’ll need to separately go into its app and give it permission to share data with AARP Rewards.

Also, make sure to check this to make sure your activity is recognized: Double-check that your device has Bluetooth on and open the Fitbit app. If it still didn’t sync, restart your phone.

     

 

  If my post answers your question, please mark it as an "Accepted Solution" by clicking on the ellipsis option button (the three dots) in the top-right corner of the reply.

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