AARP Eye Center
- AARP Online Community
- Games
- Games Talk
- SongTheme
- Games Tips
- Leave a Game Tip
- Ask for a Game Tip
- AARP Rewards
- AARP Rewards Connect
- Earn Activities
- Redemption
- General
- AARP Rewards Tips
- Ask for a Rewards Tip
- Leave a Rewards Tip
- Caregiving
- Caregiving
- Grief & Loss
- Caregiving Tips
- Ask for a Caregiving Tip
- Leave a Caregiving Tip
- AARP Help
- Membership
- Benefits & Discounts
- General Help
- Entertainment Forums
- Rock N' Roll
- Let's Play Bingo!
- Leisure & Lifestyle
- Health Forums
- Brain Health
- Conditions & Treatments
- Healthy Living
- Medicare & Insurance
- Health Tips
- Ask for a Health Tip
- Leave a Health Tip
- Home & Family Forums
- Friends & Family
- Introduce Yourself
- Housing
- Late Life Divorce
- Our Front Porch
- Money Forums
- Budget & Savings
- Scams & Fraud
- Retirement Forum
- Retirement
- Social Security
- Technology Forums
- Computer Questions & Tips
- About Our Community
- Travel Forums
- Destinations
- Work & Jobs
- Work & Jobs
- AARP Online Community
- AARP Rewards
- Earn Activities
- Syncing Fitness Tracker with AARP Now to earn Rewa...
Syncing Fitness Tracker with AARP Now to earn Rewards points
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Syncing Fitness Tracker with AARP Now to earn Rewards points
I see that you can sync your fitness tracker to the AARP Now app and earn Rewards points for hitting fitness milestones. However when you drill down to the instructions it says you need v3.20 of the AARP Now app to sync the fitness tracker, yet my Apple App Store only has v3.19. I have AARP support looking into this but wondering if anyone else has been able to find v3.20 and/or sync their fitness tracker (specifically Apple Health on the iPhone).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@JulieR535052 Thanks for letting us know. Please check out the troubleshooting steps for your specific device here: https://aarp.info/3v19IpI
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@LisaK907616 Hey Lisa, try this direct link to the article: https://help.aarp.org/s/article/fitness-tracker-missing-rewards
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Yes. I and my cousin have the same problem. Everything was syncing until January 2022. I called AARP and went thru all their ideas which I already tried on my ownโ-AARP ideas did not work. I called FITBIT and they said it is an AARP PROBLEM.
Sadly, my cousin, a member since 2020 synced her FITBIT 2 years ago and is still waiting for rewards credit. With my urging she wrote AARP 5 days ago and is still waiting for a solution.
I donโt think AARP has a clue on how to resolve this issue. Checking GOOGLE you see loads of complaints.
AARP has a good idea with linking FITBIT to rewardsโ- they donโt know how to implement.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@DeborahW645342 Hi Deborah, what troubleshooting steps have you completed? Have you had an opportunity to check out the Fitbit Support site for more help? https://help.fitbit.com/articles/en_US/Help_article/1866/
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@ekent What steps have you taken? I would choose 1 device to sync. Log into your Rewards account then go to Earn to select Sync a fitness tracker. Select the one you're using. After you've done that - separately, go into the fitness tracker app and give it permission to share data with AARP Rewards. https://aarp.info/3emKZ8q
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@ekent Please check out the troubleshooting steps for your fitness tracker: https://help.aarp.org/s/article/fitness-tracker-missing-rewards
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
I have synced my fitbit with the rewards program and double checked with my fitbit dashboard that it is connected. I received the 500 points for syncing but I have been doing 10,000 steps a day and nothing is being registered in my rewards account
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Hi Alan, I also see that you received 750 points for syncing your Fitbit. I recommend that you restart your phone and make sure your bluetooth is on when you are walking so it can track you. What brand of phone are you using or mobile device? Are you using the AARP Now mobile app? Here is a link to the FitBit support page also. Let me know if you get it resolved and if not, I can escalate the issue.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
I'm trying to connect my Google Fit to the app, it lists it as an option, but it's not working, there's no option on Google Fit to connect to the app and when I click on it in the app, it doesn't list it as an option...
and when I click on it on the website, it says I have to download the AARP app, which I did....
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@LauraW242269 the Google Fit tracker is not fully ready to be synced with AARP Rewards, so that's why you had an issue today. It will be up and running soon, so stay tuned.
If my post answers your question, please mark it as an "Accepted Solution" by clicking on the ellipsis option button (the three dots) in the top-right corner of the reply.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@NannaJ591701 Thanks for reaching out. Please provide me with some details about the issue that you're having and I will do my best to assist!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Hi @WellsBeadlingBravo, I'm here to help! Your post has been edited for privacy concerns. Can you enable private messages so I can send you a message to look into this?
Here are the steps:
- Go to My Settings
- Click Preferences
- Click Private Messenger
- Check the box next to Turn on private messages
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@TYPHARMD Visit aarp.org/rewards/earn and click on the โSync a fitness trackerโ link. You'll select your type of device and then youโll need to separately go into its app and give it permission to share data with AARP Rewards.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@JonathanM243209 I sent you a private message with your current point balance.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
"I downloaded AARP Perks to assist in staying connected and never missing out on a discount!" -LeeshaD341679