Syncing Fitness Tracker with AARP Now to earn Rewards points

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Re: Syncing Fitness Tracker with AARP Now to earn Rewards points

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Thanks for taking the time to let me know I am not the only one having trouble getting my device to sync. Still can't get AARP to credit me for daily bicycling>5 miles and 10,000 steps. 

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Re: Syncing Fitness Tracker with AARP Now to earn Rewards points

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I saw this issue too. My Fitbit (Charge 2) appeared linked, according to both the AARP and FitBit sites, but no steps were recorded. I use the desktop (web browser), not the App versions of their respective software. AARP support said no data was being received from FitBit - go talk to them. FitBit support said data was being sent to AARP - go talk to them. Neither group seemed to know exactly what procedure a user should follow when linking their tracker, so I thought I'd add that information here as a helpful guide for others having the same issue.

 

When you Add a Tracker from the AARP page it takes you to the fitbit login page and afterwards to the fitbit AARP Rewards configuration page. There are eight separate attributes to choose, or you can simply “Allow All”. I preferred not to share any unnecessary information (e.g. sleep and weight), so I selected only the ones that looked important for reporting step counts. My first attempt was apparently not sufficient, because no tracking information was recorded by AARP. That's when I chatted with both support teams, but sadly they could not help...

 

After further experimenting on my own I finally got things to work when juat the following three attributes were enabled: "Profile", "Activity and Exercise", and "Fitbit Devices and Settings". In fairness, there is a disclaimer that reads "If you allow only some of this data, AARP Rewards may not function as intended. Learn more about these permissions here." Clicking the "here" link did not offer enough additional information to determine those attributes minimally necessary for persons wanting some privacy. I believe there is room for improvement here!

 

Having started on Monday (1/12/20), my "10K steps in a day" for (1/16/20) finally in AARP Rewards on Friday morning. Presumably the first three days were lost, but that's not a huge number of rewards points.

 

Hopefully this detailed information will help others and lead to less frustration.

 

-Steve

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@JonathanM243209 You're welcome!

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JessicaT

thank you very much!

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@JonathanM243209 I've added the missing points from December 19th- January 5th. The other points have been properly recorded until today.

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This link you sent simply sends me to the online community where other members are having the same type of problem I am.  As you can see from my post I already did everything I am supposed to to get my Apple watch to properly sync with the AARP App.  Watch, Apple Health App and AARP app all indicate I am synced and sharing data yet no rewards are posting for 10,000 steps and cycling work outs.  Please fix this problem. 
 
On Thursday, January 9, 2020, 04:26:19 PM EST, member@aarp.org <member@aarp.org> wrote:
 
 

Dear Mrs. Hoffman,

Thank you for contacting AARP.  Please use the link below to learn how to sync your Fitness tracker with AARP Rewards.  The online community has valuable resources. We hope you find this information helpful.

https://community.aarp.org/t5/Earn-Activities/Syncing-Fitness-Tracker-with-AARP-Now-to-earn-Rewards-...

Sincerely,

Lauren
Consumer Care

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Re: Syncing Fitness Tracker with AARP Now to earn Rewards points

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JodeeR

 

see that i am Not the only one with this issue. The app has been linked and Fitbit has accepted the link, yet nothing until 2 days ago - GREAT

However someone promised to add the missing points, but never did.  From December 19th until January 7, about 19 days of missing 150 points

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@ph8624 - thanks for your response. We are still looking into this issue and will be in touch soon! 

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JessicaT,

I have an Apple Watch which was synced until mid December then suddenly I just quit getting rewards for 10,000 steps a day and my cycling workouts.  I noticed the missed rewards on about January 6,2020 and called the help line.  I did some things the agent recommended and she gave me credit for missed rewards.  The app shows through the lastest version of the iPhone AARP app that my watch is synced to AARP rewards through the Apple Health App.  I also show in my Apple Health App the the AARP App has permission to share data.  Another app I have "Lose It" is also synced with with my watch through the Apple Health App and it works beautifully with no gaps in reliability so I think the problem is with the AARP app.  Yesterday I notced I am still not receiving rewards through my synced Apple watch even after removing it and resyncing, restarting my iPhone, Watch and computer and logging out and back into the AARP app.  I called the help line again yesterday and they gave me the missed rewards points but didn't have a solution as to why my Apple watch workouts are getting me the rewards automatically like it did for months up to mid December when it abruptly quit.  Please try to fix this problem.  It is not realistic to have to keep calling and reporting the solutions suggestions aren't working.

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@lk8154694 I've made the correction and will also have someone look into why this is still an issue for you. You'll be contacted in a few days.

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