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@MicheleW321192 The video activity and points come from an outside vendor, which is why those points don't update in real time. Logging out and then back in will update your balance.  
AARPLaurenA 10-13-2020 07:41 AM
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@rednexsrus We are aware of the issue and our Rewards team is working on it. Thanks! 
AARPLaurenA 09-23-2020 01:46 PM
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@ph8624 The Rewards team is aware of the issue and working to resolve. You can check your transaction history for confirmation that your redemption has been completed. Thanks for your patience in the meantime 
AARPLaurenA 09-23-2020 01:32 PM
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@JoLo49 this is a known issue we are working on with our IT team. Thanks for your patience 
AARPLaurenA 09-23-2020 12:05 PM
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@ph8624  We will pass this onto the Rewards team. Thanks! 
AARPLaurenA 09-11-2020 08:52 AM
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10129
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@MicheleW321192 The video activity and points come from an outside vendor, which is why those points don't update in real time. Logging out and then back in will update your balance.  
AARPLaurenA 10-13-2020 07:41 AM
1
Reply
0
Kudos
11484
Views
@rednexsrus We are aware of the issue and our Rewards team is working on it. Thanks! 
AARPLaurenA 09-23-2020 01:46 PM
0
Replies
0
Kudos
2089
Views
@ph8624 The Rewards team is aware of the issue and working to resolve. You can check your transaction history for confirmation that your redemption has been completed. Thanks for your patience in the meantime 
AARPLaurenA 09-23-2020 01:32 PM
0
Replies
0
Kudos
9782
Views
@JoLo49 this is a known issue we are working on with our IT team. Thanks for your patience 
AARPLaurenA 09-23-2020 12:05 PM
0
Replies
0
Kudos
15549
Views
@ph8624  We will pass this onto the Rewards team. Thanks! 
AARPLaurenA 09-11-2020 08:52 AM
5
Replies
0
Kudos
10129
Views
@MicheleW321192 The video activity and points come from an outside vendor, which is why those points don't update in real time. Logging out and then back in will update your balance.  
AARPLaurenA 10-13-2020 07:41 AM
1
Reply
0
Kudos
11484
Views
@rednexsrus We are aware of the issue and our Rewards team is working on it. Thanks! 
AARPLaurenA 09-23-2020 01:46 PM
0
Replies
0
Kudos
2089
Views
@ph8624 The Rewards team is aware of the issue and working to resolve. You can check your transaction history for confirmation that your redemption has been completed. Thanks for your patience in the meantime 
AARPLaurenA 09-23-2020 01:32 PM
0
Replies
0
Kudos
9782
Views
@JoLo49 this is a known issue we are working on with our IT team. Thanks for your patience 
AARPLaurenA 09-23-2020 12:05 PM
0
Replies
0
Kudos
15549
Views
@ph8624  We will pass this onto the Rewards team. Thanks! 
AARPLaurenA 09-11-2020 08:52 AM
5
Replies
0
Kudos
10129
Views
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Date Registered ‎05-05-2017 12:13 PM
Last Visited ‎05-04-2026 08:50 AM
Total Messages Posted 32
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