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@CarlaM407091 - Can you give us a screenshot of what you're seeing? Thanks! 
AARPLaurenA 10-27-2020 06:54 AM
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@MicheleW321192 The video activity and points come from an outside vendor, which is why those points don't update in real time. Logging out and then back in will update your balance.  
AARPLaurenA 10-13-2020 07:41 AM
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@bonniesz50 I'm not sure what the issue is. If I send you a PM, you should be able to reply right from my message. If not, feel free to call 1-888-OUR-AARP (1-888-687-2277) and a member representative will be able to assist you. Thanks! 
AARPLaurenA 09-30-2020 08:58 AM
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@rednexsrus We are aware of the issue and our Rewards team is working on it. Thanks! 
AARPLaurenA 09-23-2020 01:46 PM
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@ph8624 The Rewards team is aware of the issue and working to resolve. You can check your transaction history for confirmation that your redemption has been completed. Thanks for your patience in the meantime 
AARPLaurenA 09-23-2020 01:32 PM
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@CarlaM407091 - Can you give us a screenshot of what you're seeing? Thanks! 
AARPLaurenA 10-27-2020 06:54 AM
0
Replies
0
Kudos
2441
Views
@MicheleW321192 The video activity and points come from an outside vendor, which is why those points don't update in real time. Logging out and then back in will update your balance.  
AARPLaurenA 10-13-2020 07:41 AM
1
Reply
0
Kudos
10538
Views
@bonniesz50 I'm not sure what the issue is. If I send you a PM, you should be able to reply right from my message. If not, feel free to call 1-888-OUR-AARP (1-888-687-2277) and a member representative will be able to assist you. Thanks! 
AARPLaurenA 09-30-2020 08:58 AM
1
Reply
0
Kudos
6701
Views
@rednexsrus We are aware of the issue and our Rewards team is working on it. Thanks! 
AARPLaurenA 09-23-2020 01:46 PM
0
Replies
0
Kudos
1916
Views
@ph8624 The Rewards team is aware of the issue and working to resolve. You can check your transaction history for confirmation that your redemption has been completed. Thanks for your patience in the meantime 
AARPLaurenA 09-23-2020 01:32 PM
0
Replies
0
Kudos
9398
Views
@CarlaM407091 - Can you give us a screenshot of what you're seeing? Thanks! 
AARPLaurenA 10-27-2020 06:54 AM
0
Replies
0
Kudos
2441
Views
@MicheleW321192 The video activity and points come from an outside vendor, which is why those points don't update in real time. Logging out and then back in will update your balance.  
AARPLaurenA 10-13-2020 07:41 AM
1
Reply
0
Kudos
10538
Views
@bonniesz50 I'm not sure what the issue is. If I send you a PM, you should be able to reply right from my message. If not, feel free to call 1-888-OUR-AARP (1-888-687-2277) and a member representative will be able to assist you. Thanks! 
AARPLaurenA 09-30-2020 08:58 AM
1
Reply
0
Kudos
6701
Views
@rednexsrus We are aware of the issue and our Rewards team is working on it. Thanks! 
AARPLaurenA 09-23-2020 01:46 PM
0
Replies
0
Kudos
1916
Views
@ph8624 The Rewards team is aware of the issue and working to resolve. You can check your transaction history for confirmation that your redemption has been completed. Thanks for your patience in the meantime 
AARPLaurenA 09-23-2020 01:32 PM
0
Replies
0
Kudos
9398
Views
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Date Registered ‎05-05-2017 12:13 PM
Last Visited ‎08-29-2025 08:05 AM
Total Messages Posted 38
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