Syncing Fitness Tracker with AARP Now to earn Rewards points

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Re: Syncing Fitness Tracker with AARP Now to earn Rewards points

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Message 31 of 106

@AARPLaurenA 

@AARPCaroline 

 

The app stopped giving me points from steps AGAIN. Last points I received from steps was on 11/4, thus no points for the 5, 6, 7, 8, 9, 10, 11, and 12, or 8 days.

 

Very frustrating.

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Re: Syncing Fitness Tracker with AARP Now to earn Rewards points

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Message 32 of 106

AARPLaurenA - My points have started since my phone call yesterday to AARP, the missing points that need adjustment are 6,150 for the 41 daily and 750 for the weekly for a grand total of 6900 points.

 

Thank you

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Re: Syncing Fitness Tracker with AARP Now to earn Rewards points

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Message 33 of 106

Lauren,

Thank you for your reply.

I am missing points for Oct 9th and for yesterday Nov 4th, otherwise, I have been recieving the points regularly for my fitbit.

A little concern why I didn't  receiving points for yesterday.

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Re: Syncing Fitness Tracker with AARP Now to earn Rewards points

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Message 34 of 106

Attn Terri/AARP:

I 1st contacted you on 9/27/19, as even though my fitbit was synced w/AARP, I wasn't getting any Rewards points for my steps.  At one of your online "chat" reps instructions, I removed AARP approval on my fitbit app & attempted to re-sync, but your website wouldn't let me.  It took countless attempts over about 25 days before I saw my"fitbit" appear on my AARP Rewards page, however, when I check w/fitbit, they don't show AARP has requested authorization to be synced.  I've removed both apps on my phone & re-installed both; I've changed battery in fitbit.  I'm at a loss what to do!

It's been over a month & STILL no points on AARP Rewards for my fitbit steps.I've had 13 days over 10,000 since 10/5/19.  Who can help me????

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Re: Syncing Fitness Tracker with AARP Now to earn Rewards points

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Message 35 of 106

Hello,  Please let us know if you have received the points for your FitBit that you were missing, and if not we can add them, (just let us know how many) 

 

Thanks! 

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Re: Syncing Fitness Tracker with AARP Now to earn Rewards points

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Message 36 of 106

That did something. I received points as of today (11/1) for 10K steps and for 120 miles in a month. Thanks! I'll have to watch it the next few days but this really should be a "set it and forget it" process.

 

Still, it looks like I missed out on my 10/30 and 10/31 points for steps.

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Re: Syncing Fitness Tracker with AARP Now to earn Rewards points

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Message 37 of 106

Thanks for sharing that tip, @ph8624

 

@jbear105 if you still have issues, let me know.

AARP Community Manager
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Re: Syncing Fitness Tracker with AARP Now to earn Rewards points

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Message 38 of 106

Try logging out and then logging back into your AARP account then try to sync your device.  That worked for me after many unsuccessful attempts to pair my Apple Watch Health app with AARP Rewards program.

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Re: Syncing Fitness Tracker with AARP Now to earn Rewards points

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Message 39 of 106

@AARPCaroline 

 

I am now longer getting points for my steps. Who do I contact?

 

AARP Now app is synced with my Health app.

 

The last day I received points for steps was 10/29. Per my Health app (and Apple Watch) on 10/30 I had 19,162 steps, no points given. On 10/31 I had 18,693 steps, no points given. Already today I'm over 10K.

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Re: Syncing Fitness Tracker with AARP Now to earn Rewards points

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Message 40 of 106

@randymi1953 Sounds like you are having an issue in the AARP Now app -- thanks for letting us know about that. To get you up and running, try syncing your device online here: https://aarp.info/2BYZeNj

AARP Community Manager
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