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AshuJ
Contributor ⭐
December 9, 2022

Hartford Insurance not shipping the promised free gift of a duffel bag

  • December 9, 2022
  • 62 replies
  • 32591 views

I have tried many times to get Hartford Insurance to ship me the free gift that was promised for getting an auto quote but haven't been successful in getting them to meet their commitment. This is extremely disappointing. I am being given the runaround by their reps.  

    62 replies

    Janetvin52
    Contributor ⭐
    June 12, 2026

    I got mine today from getting a quote 3 weeks ago. Very nice. Person who I called said when got a response about the quote that I could call back in and I did and was no problem to send me a bag. 

    Janetvin52
    Contributor ⭐
    June 12, 2026

     

    Janetvin52
    Contributor ⭐
    June 12, 2026

    It’s all packaged very nice and air taken out so it would take less space.

    MikeB651072
    Contributor ⭐
    October 16, 2025

    Yep, same here. I spent time filling everything out, honestly looking to see if we can get a better deal on a bundled package and they were way off the mark too expensive but I did not see anything about the option to receive the free bag! To be honest, that was what triggered me to see if we could find a better deal! But now they are not holding to their end of the deal. That shouldn’t be happening in 2025! C’mon guys. 

      JeremyB951089
      Contributor ⭐⭐
      October 16, 2025

      Yea they wouldn't even discuss my options because they said I had too many claims despite them being not my fault. And then they dont give the bag. Its all a scam and AARP is part of it. Taking advantage of older people. Im shocked that @AARPConsumerCare will not even stand up for us even though they are the ones to promote it. Its really sad. Im trying to decide if I want to renew my membership because if their top people wont follow up with the company they wont be there for the bigger issues. The bag is minor but its still something. #nothappyatall

      AARPConsumerCare
      Community Champion ⭐
      October 16, 2025

      We're sorry to hear about your experience with The Hartford, @JeremyB951089. We are listening and would like the chance to help as soon as possible. Please visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can get you in touch with our Member Relations team, they're part of AARP Services, and act as liaison for AARP service providers. - Christy C. 

      MichelleF269574
      Contributor ⭐
      August 8, 2025

      Wow this is still happeneing in 2025! I am having the same experience! What a SCAM.

        AARPConsumerCare
        Community Champion ⭐
        August 8, 2025

        I'm sorry to hear you didn't receive the gift from The Hartford @MichelleF269574, I can understand your concern. If you haven't already, I'd recommend you to reach out to The Hartford at 1-800-684-5518, so they can provide the status. - Diana G.

        RobertB82220
        Contributor ⭐
        September 19, 2025

        Just received a Hartford quote. It was $700 more than what I have now. I asked for my free gift but have not received a response. This is a Hartford/AARP promo so AARP should be involved

        JeremyB951089
        Contributor ⭐⭐
        April 5, 2025

        It's a ploy for marketing @AARPConsumerCare. My trust in AARP is starting to dwindle because they allow this to happen to their members. 

          GeorgeC321278
          Contributor ⭐
          October 9, 2025

          I agree, I am new to AARP, doesn't move the trust meter in the correct direction as they find me in the top of the funnel of my AARP journey.  It has become the go to story when a peer asks about my AARP experience, since it is my first experience with an AARP product after signing up.

          mh5128
          Contributor ⭐
          February 16, 2025

          I’m still waiting !  3 months 

          AARPConsumerCare
          Community Champion ⭐
          February 17, 2025

          I can understand your concern, @mh5128. Just to be sure, have you reached out to The Hartford to check on the status? Their phone number is: 1-888-808-5254. - Diana G.

          GaryP278642
          Contributor ⭐
          January 15, 2025

          Same exact thing I'm experiencing. I keep getting more requests for more free quotes but 2 months after my first free quote I've received nothing. I've emailed them but no response. Their quote was way high also. I agree that AARP should address this fraudulent behavior. 

          GaryP278642
          Contributor ⭐
          January 15, 2025

             I wonder if The Hartford takes 4 months to handle an insurance claim. I would not like that. This slow or no response can't be good for their business. 

          KenT111356
          Contributor ⭐
          November 6, 2024

          im still waiting to after a month

            Stiltsman
            Contributor ⭐
            October 28, 2024

            The same thing for me, I am offered a weekend duffel bag by getting a quote, which I called and did, but no gift ever sent.  And I am getting more mail to do this again.  AARP should part ways with Hartford if they can't live up to their promises.

              AARPConsumerCare
              Community Champion ⭐
              October 30, 2024

              @Stiltsman Thank you for taking the time to share your experience. I'm terribly sorry to hear that you did not receive your gift from the Hartford yet. Please contact them directly to follow up on the status: 888-808-5254. I can help stop those unwanted mailings if you'd like. Please send me a private message with your complete name and mailing address, so I can locate your account to process this. You may need to enable private messages first, here is an article that will show you how to do that: https://aarp.info/47hWcl7.  - Janelle M.

              NancyS527850
              Contributor ⭐
              August 6, 2024

              So since it is now August 2024 and ZERO successes here about aquitjng said bag.. we assume there ARE no bags, Hartford scams people, and AARP has been 100% unsuccessful to acquire one bag. 

                AARPConsumerCare
                Community Champion ⭐
                August 6, 2024

                @NancyS527850   I'm sorry your gift has been delayed! It can take up to 12 weeks to arrive. To get an updated time frame, please reach out to The Hartford directly at www.thehartford.com/aarp or call 1-888-808-5254. If I can help with anything else, please let me know!  Jodee R.   

                JeremyB951089
                Contributor ⭐⭐
                October 7, 2025

                Perhaps you could reach out to them on our behalf, as they are not providing assistance. I have not renewed my membership because all AARP is doing is peddling a company's crap, even though there are complaints. How about escalating these comments to someone higher who works with the partnership, because all the complaints are going unheard. Same response all the time

                JenniferCarol
                Contributor ⭐
                September 29, 2023

                The same thing for me as well and I’m sure for many other AARP members is AARP doing anything about these complaints flowing in? It’s in bad taste and business to promote and advertise something and then not follow thru with very disappointing.

                Jennifer Wiggins

                 

                Jennifer C. Wiggins
                  StephfanW784785
                  Contributor ⭐⭐
                  October 3, 2023

                  Hi there @JenniferCarol, here to help! We certainly understand your concern regarding your expenses provided by Hartford. We would be glad to work with the Escalation team at Hartford to have this investigated for you. If you are still having difficulties with Hartdoed, please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “(StephfanW784785)” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message

                  Full name
                  AARP Membership # (or home address)
                  Phone # and email address to contact you
                  Description of your issue


                  We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

                  MichaelL76843
                  Contributor ⭐
                  March 20, 2024

                  Hello, I am also concerned about the promotional duffel bag. I had not only gotten a quote from the hartford but even purchased insurance through the promotion and still no duffel bag. Please help as when I call they keep transferring me to my agent and he knows nothing about this or even how to get me to someone who can help. Thanks

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