Community Manager

What to Expect During the Transition

Forum|Forum|2 months ago
August 4, 2026
48 replies
971 views

We're excited to bring you a new AARP Online Community experience. As we prepare for the transition, here's what you can expect over the coming weeks.

Before the Launch

You can continue to browse, read, and participate in the Online Community as you do today.

Any new posts, replies, or kudos added to the current community after August 5 at 11:59 p.m. ET will not transfer to the new AARP Online Community.

Community Content

Topics that haven't had any activity in the past three years have been archived and will not be transferred.

During the Transition

Before the new AARP Online Community launches, the current community will be temporarily unavailable while we complete the transition.

We expect to launch the new AARP Online Community shortly after August 5. We will communicate the confirmed launch date as soon as it is finalized and will provide advance notice of the temporary downtime associated with the transition.

After Launch

When the new AARP Online Community launches, you'll continue signing in with your existing AARP account.

Your username, profile information, profile photo, discussions, posts, and most community content will be waiting for you.

You'll also notice a few changes, including:

Simplified community categories.

Friends becoming Followers, with the ability to see who is following you.

An updated community ranking system.

A few items will not be transferred, including private messages, photo albums and the photos stored in them, favorites, notification preferences, subscriptions, and unpublished drafts.

Have Questions?

We've created a list of frequently asked questions to help you prepare for the transition, including details about what will transfer, what's changing, and what to expect before and after launch.

View the Frequently Asked Questions

This topic has been closed for replies.

SummerOnTheWay1

[Monday 9/14/26 12:38pm ET]

LOL, took "forever" to find your LAST COMMENT @ChasKy53 !!! 😂

Yes my friend, we have 60 MINUTES to "edit". 🙄

➡️[*** CHAS POSTED - Unfortunately, the ‘EDIT’ feature also has a time limit on it. I have tried to edit a duplicate posting by trying to type ‘deleted’ in place of the original duplicate posting, but it simply says ‘error has occurred’ rather than letting me post it because the time limit has expired. This all needs fixed and I don’t know that they will ever change it.

SummerOnTheWay1

[Monday 9/14/26 8:29am ET]

Hey @ChasKy53 , just my 1/2 cent on what I was told by AARP. Apparently with us "deleting" our posts/threads, it "messes" up what appears in the SEARCH ENGINES. Not saying I am okay with them "deciding" to REMOVE us being able to "delete" within 60 minutes. But as we all know, they are going to do things THEIR way. We have lost ALOT of "old timers" because of this NEW SETUP. But as the saying goes, treasure the past, but move on. I do miss the FUN & CONNECTIONS we use to have here (AARP Community Board). 😞 Take care, Nicole!

➡️[*** CHAS POSTED - There needs to be no time limit on both editing and deleting posts in the song title groups.

ChasKy53

Community Champion ⭐⭐⭐

In the song title word groups you need to add a ‘DELETE option to the ‘Three Dots’ drop-down box after a new posting is made.

SereneSeagull

Community Champion ⭐⭐⭐

I agree! Their answer got lost in the thread from yesterday @ChasKy53. It’s in the thread yesterday that talks about the transition. Actually this thread, lol! Just realized

We were told that there would be an edit and a delete function we could do within an hour. That is no longer true. We can only edit. There will be no delete feature. And we were told that if we need a post deleted, we’d need to contact the Mod. So I’ve opted to put the words DELETED in the post instead. Otherwise I’d be contacting the mod several times in the song thread!

ChasKy53

Community Champion ⭐⭐⭐

Seems that the Mods and AARP are not listening to all of us. They should have done a ‘BETA’ trial run so they could have corrected these things before they launched the new format. I can’t even turn of ‘notifications’ of postings, so my email box gets full of email notifications of every post that others make in these forums. It is truly aggravating. I am not a member of AARP because of these things. I think that they require us to be members to have the ability to turn off notifications and that simply sucks.

SummerOnTheWay1

[Wednesday 9/9/26 3:43am ET]

AARP Sandy @sandy , AARP Teri @AARPTeri , AARP Darryl @DarrylL35959 - I have started to "notice" ALOT of DUPLICATED "posts/threads".

NOT an "expert" or claim to know WHY - but I "feel" the DELAY in a "poster" being able to SEE THEIR MATERIAL ON THE SITE the 1st time is causing "some" members to keep posting until they do SEE THEIR MATETIAL.

**** Is this "fixable" so we DECREASE these duplication(s)? If NOT, not a big deal.

Thanks,

Nicole 💛🤗

DarrylL35959

Community Manager

Hi @SummerOnTheWay1

Thanks for sharing your thoughts. While we can't speak to the cause of duplicate posts, we do remove duplicates whenever we come across them. If you notice any duplicate posts that may have been missed, feel free to let us know and we'll be happy to take a look.

As a friendly reminder, after submitting a post, please give it a moment before posting again. A little patience can help prevent accidental duplicate posts and keep the community organized for everyone.

Thanks for helping make the AARP Online Community a great place for all members! 😊

AARP Darryl

ChasKy53

Community Champion ⭐⭐⭐

The duplicate postings are caused by the delay your new format has in posting a new post that a user makes. This is no fault of the poster, the fault is in your new format. coders should be able to fix this. Another thing on this: If the ‘delete’ option were to be added (with no time limit), a poster could go back and delete duplicate or wrong postings, and we need that option to be added. Can you get his done?

SummerOnTheWay1

[Tuesday 9/8/26 6pm ET]

📸[*** 2 Pictures Attached]

AARP Sandy @sandy , AARP Teri @AARPTeri , AARP Darryl @DarrylL35959 - I just "tested" the option to edit anytime after we post. It maybe just me, but it is NOT working. Just "tried" to edit one of my posts from 4 DAYS AGO. Can we "please pretty please" have it back to how it was = we could edit & delete for 60 MINUTES. Thanks, Nicole 🤗💛

SummerOnTheWay1

[Sunday 9/6/26]

📸[*** 2 Picture(s) Attached]

AARP Sandy @sandy, AARP Teri @AARPTeri , I just "noticed" we can ONLY "edit" what we posted within the HOUR that was mentioned in AARP Teri's post (copy&paste below) . I "believe" we could also "delete" when NEW SITE was 1st launched. Was the "delete" option removed? Now being old I may have thought I saw BOTH delete & edit options for an hour after we posted. Thanks, Nicole 🤗💛

➡️[*** AARP TERI POSTED -

AARPTeri.
Author.
Community Manager.
12 days ago.

You will be able to delete a post for the first hour after that you will need to request via notification https://help.AARP.org/s/article/edit-delete-community-forum-post

DarrylL35959

Community Manager

Hi @SummerOnTheWay1

Yes, you are correct 60 minutes is the time allowed to edit or delete and that help article will be update today thanks

AARP Darryl

SereneSeagull

Community Champion ⭐⭐⭐

@DarrylL35959 So within the hour after posting we are able to delete?

I could’ve sworn I posted something in a music thread recently, and then realized shortly after, I mean right after, I posted to the wrong thread, and only had the edit feature, with no delete available. So I had to edit the post and write the words “deleted”. This was within the hour timeframe as well.

SereneSeagull

Community Champion ⭐⭐⭐

Just curious if anyone knows. Khoros was the previous platform provider for the AARP Community discussion boards. I believe the new one AARP is using may be Gainsight, based on a quick search.

AARPTeriAuthor

Community Manager

Update on How Conversations are Sorted

We’ve heard your feedback about how conversations and replies are displayed in the new AARP Online Community.

Currently, the platform does not allow us to set “Newest First” as the default sorting option for everyone. If you prefer to see the newest posts first, you will need to select “newest first” from the sorting options when you visit.

We recognize that having to select this preference each time is not ideal, and we’ve shared this feedback with our platform provider.

Thank you for your patience as we continue to improve the new community experience.

SereneSeagull

Community Champion ⭐⭐⭐

Question — Shouldn’t this have been discussed ahead with the people who use the platform that it is being designed for? I designed databases many years ago, and sought the input from the users I was designing it for, .. beforehand. The people who actually used it. I Sat with them as they did their jobs, asked them what they needed and what they could use to make things flow, what didn’t work, what they’d like to see. Was there beta testing done here, by this platform provider to the end-user ?

Vexed

Community Champion ⭐⭐⭐

Good point @SereneSeagull , I would have thought there would be beta testers from the people that are the forum community.

AARPTeriAuthor

Community Manager

Update on Editing Your Posts

Users can edit their posts after they are published. Currently, you have 60 minutes after publishing to make changes to your post. After the 60 minute editing window has passed, you will no longer be able to edit your post.

If you notice something you would like to change, we recommend that you make those edits within the first hour. If you have a duplicate post you would like to report, simply use the report tool and the reason would be remove duplicate post.

Thank you for your patience as everyone gets familiar with the features of our New AARP Online Community.

sandy

Community Manager

Update on Posting Delays

The posting delays some users experienced should now be resolved. Replies should appear normally after they are submitted.

If you are still experiencing delays or your reply does not appear, please let us know by posting below so we can look into it.

ChasKy53

Community Champion ⭐⭐⭐

It is still not working properly.

Show more replies

I agree! Their answer got lost in the thread from yesterday ​@ChasKy53. It’s in the thread yesterday that talks about the transition. Actually this thread, lol! Just realized

​@DarrylL35959 So within the hour after posting we are able to delete?

Update on How Conversations are Sorted

We’ve heard your feedback about how conversations and replies are displayed in the new AARP Online Community.

Currently, the platform does not allow us to set “Newest First” as the default sorting option for everyone. If you prefer to see the newest posts first, you will need to select “newest first” from the sorting options when you visit.

We recognize that having to select this preference each time is not ideal, and we’ve shared this feedback with our platform provider.

Thank you for your patience as we continue to improve the new community experience.

Update on Editing Your Posts

Users can edit their posts after they are published. Currently, you have 60 minutes after publishing to make changes to your post. After the 60 minute editing window has passed, you will no longer be able to edit your post.

If you notice something you would like to change, we recommend that you make those edits within the first hour. If you have a duplicate post you would like to report, simply use the report tool and the reason would be remove duplicate post.

Thank you for your patience as everyone gets familiar with the features of our New AARP Online Community.

Update on Posting Delays

The posting delays some users experienced should now be resolved. Replies should appear normally after they are submitted.

If you are still experiencing delays or your reply does not appear, please let us know by posting below so we can look into it.

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I agree! Their answer got lost in the thread from yesterday @ChasKy53. It’s in the thread yesterday that talks about the transition. Actually this thread, lol! Just realized

@DarrylL35959 So within the hour after posting we are able to delete?