Conversationalist ⭐⭐

Question

Rewards Points not awarded Arkadium says it is AARP and vice-a-versa

42 replies
654 views

@AARPConsumerCare

There are a number of games I stopped playing because they aren’t working correctly and don’t award points. I’m aware of per day limits; clearing cache; and win/lose factors for the games I play. The script you use does not apply here. Some will award points after GAME OVER if you hit PLAY AGAIN. Some will award points if you play the game 3 or 4 times on the same day.

I’ve contacted AARP previously with no effect. Today, I contacted Arkadium who stated that AARP has complete control as to when points are awarded.

I didn’t bother with a screenprint, but Sudoku penalizes you if you finish too quickly. NO points awarded if you get the answer in 3 minutes. What’s the point of a timer?

I have screenshots of the following games to assist you in correcting the problem.

CodeWord does not award points 20260907

Outspell_20260907

ScrambleWords does not award points 20260907

WordWipe does not award points 20260907

Arkadium says its AARP 2026 09 07

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DawnN553806

Contributor ⭐⭐

I still am having issues at times getting points, mostly playing codeword.

SummerOnTheWay1

[Thursday 10/22/26 9:56am ET]

Dawn @DawnN553806 , I am NOT sure why this happens. But all we can do I guess is HOPE reward points arrive for the activities we do. From posts on this site, complainers are being told by AARP (some employees) that games are for FUN. Anyway, take care. Hope you are able to EARN points at some point. 🤞 Nicole!

👣 Remember to take 1 step at a time!!!

SummerOnTheWay1

[Monday 10/19/26 7:33pm ET]

Hi Carol @CarolBurg414 !!!

NO pressure to pay any attention to this old lady, but wondering IF you play the games ONLY for points.

Personally I would cut my losses and move onto activities that do REWARD you points.

I don't know about you, but EVERY DAY it is becoming HARDER for me to "invest" time into EARNING POINTS.

So I make sure I earn the QUICKEST way I can find each day.

Anyway, I am so sorry you are still having issues.

Take care,

Nicole!

👣 Remember to take 1 step at a time!!!

D

DawnN553806

Contributor ⭐⭐

I do it to keep my brain younger and for the points.

SereneSeagull

Community Champion ⭐⭐⭐

Yep. Keeps the ol' noggin working!

~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!

T

ToniC615904

Contributor ⭐⭐

totally agree! Codeword, Scramblewords & Sudoku only give you points when they feel like it! I’ve complained SO many times. I chat & they say I’m doing something wrong. Ok, what? No answer. They can’t even tell me what the criteria is for getting points except for saying that I have to meet certain criteria! They are absolutely useless. I just completed Codeword in 1:16 without asking for any help. No points. Other times, I’ll complete it in over 2 minutes, get a couple of letter clues & I get points! So stupid. AARP has the worst programmers & their customer service sucks too.

SereneSeagull

Community Champion ⭐⭐⭐

@CarolBurg414 — any movement on this yet for you?

~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!

C

CarolBurg414Author

Conversationalist ⭐⭐

Of course not. AARP and Arkadium don’t really care, hence the non-answer from DarryLL35959. If they give any reply, the switch is flipped and the system says their job is “done.” My guess is an AARP agent is supposed to enter parameters, such as score/interval/time, for the games to award points. If an AARP agent entered it incorrectly, then Arkadium doesn’t have to review and correct because their job is “done.” It is inconceivable that they would work together to correct the problem.

Sorry for the negativity but did you really expect them to do anything? How many times have you provided ignored feedback?

@DarrylL35959 @AARPConsumerCare @AARPTeri @sandy

SereneSeagull

Community Champion ⭐⭐⭐

It was a non answer, like I thought. Pass the buck, check the box to be sure. No technician under the hood type of feel to it. I had hoped someone would’ve run with the ball, but it’s kicked down the road ‘till it’s forgotten it sounds.

~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!

DarrylL35959

Community Manager

Hi @CarolBurg414

Thank you for providing these details and identifying the specific games where you’re experiencing issues with AARP Rewards points. We appreciate that you’ve already tried the standard troubleshooting steps and understand the daily limits and game requirements. We are aware that the way points are earned can vary by game and gameplay, and we continue to work on improving the experience. Thank you for your patience and for taking the time to document what you’re experiencing.

AARP Darryl

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CarolBurg414Author

Conversationalist ⭐⭐

Thank you for replying. Please let me know what you learn.

SereneSeagull

Community Champion ⭐⭐⭐

I read his response differently I guess, @CarolBurg414 .

~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!

SummerOnTheWay1

[Wednesday 9/16/26 9:05am ET]

You are so welcome Carol @CarolBurg414 !!! In response to your 2nd comment for TODAY, AARP Sandy has ALWAYS used just @sandy . She has been on THIS SITE (AARP Community Site) as long as AARP Teri @AARPTeri . I guess back in about 2008 (before or after) when they began to SUPPORT us, they could "pick" their usernames. AARP Darryl just started supporting in 2022 I think. Like AARP Sandy, he does not have AARP in HIS username. Anyway, good luck with all this my friend. 🤞 Take care, Nicole!

➡️[*** CAROL POSTED - Thank you. Looks like another cleanup task for IT.

👣 Remember to take 1 step at a time!!!

C

CarolBurg414Author

Conversationalist ⭐⭐

@AARPTeri

@AARPSandyY

@AARPSANDY

No response to original post from September 7th. Please review and respond. Darryl not showing in contact list and I’m not sure which Sandy is relevant.

SereneSeagull

Community Champion ⭐⭐⭐

@sandy is the one to use. They may have multiple as well as personal ones, but this is the one they are using now, @CarolBurg414 Lately, they are dropping the AARP moniker in front

~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!

C

CarolBurg414Author

Conversationalist ⭐⭐

Thanks again. Some poppped up with the AARP logo so I chose them. 🤞🏼

SummerOnTheWay1

[Wednesday 9/16/26 7:57am ET]

Congrats Carol @CarolBurg414 !!! 🎉👍🙃💃

Fyi - AARP no longer using the AARP "usernames" you mentioned in your post. It is best to "maybe" tag AARP Sandy or AARP Darryl or AARP Teri. These are the "active" AARP Employees "helping" on this site (AARP Community Board) THIS YEAR 2026.

Take care,

Nicole!

➡️[*** CAROL POSTED -

@AARP18660 @AARPConsumerCare

Still no response from AARP BUT . . . this morning I won Sudoku in under 3 minutes and still got the points!!!! I hope that means they fixed it.

👣 Remember to take 1 step at a time!!!

C

CarolBurg414Author

Conversationalist ⭐⭐

Thank you. Looks like another cleanup task for IT.

C

CarolBurg414Author

Conversationalist ⭐⭐

@AARP18660 @AARPConsumerCare

Still no response from AARP BUT . . . this morning I won Sudoku in under 3 minutes and still got the points!!!! I hope that means they fixed it.

C

CarolBurg414Author

Conversationalist ⭐⭐

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