Conversationalist ⭐⭐

Question

Rewards Points not awarded Arkadium says it is AARP and vice-a-versa

42 replies
654 views

@AARPConsumerCare

There are a number of games I stopped playing because they aren’t working correctly and don’t award points. I’m aware of per day limits; clearing cache; and win/lose factors for the games I play. The script you use does not apply here. Some will award points after GAME OVER if you hit PLAY AGAIN. Some will award points if you play the game 3 or 4 times on the same day.

I’ve contacted AARP previously with no effect. Today, I contacted Arkadium who stated that AARP has complete control as to when points are awarded.

I didn’t bother with a screenprint, but Sudoku penalizes you if you finish too quickly. NO points awarded if you get the answer in 3 minutes. What’s the point of a timer?

I have screenshots of the following games to assist you in correcting the problem.

CodeWord does not award points 20260907

Outspell_20260907

ScrambleWords does not award points 20260907

WordWipe does not award points 20260907

Arkadium says its AARP 2026 09 07

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KatCan67

Contributor ⭐

I've had the same issue with Word Scramble and Sudoku. In the past when this has happened, I have played the game again at a later time and the points will be awarded. But lately, that is not working. I tried reporting it thru the AARP chat, only to be told it was me not playing the game right. I told them I was reporting it so they could notify someone that there was an issue. I doubt that will happen. I guess I'll stop wasting my time playing those particular games.

C

CarolBurg414Author

Conversationalist ⭐⭐

Try waiting until the timer passes 3 minutes before submitting on Sudoku. I haven’t figured out the glitch in Scramble Words yet. It’s been 4 days since I asked for support from @AARPConsumerCare 🙉

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CarolBurg414Author

Conversationalist ⭐⭐

@KatCan67 I was excited that I finished in 2 minutes 11 seconds before I realized I was playing Sudoku. @AARPConnieB @AARPConsumerCare

SereneSeagull

Community Champion ⭐⭐⭐

Well written, documented and researched. Following thread to see how this goes.

~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!

T

ToniC615904

Contributor ⭐⭐

It’s gone nowhere, because a month later, I’m still experiencing issues. & No one from AARP ever responded again. I’ve actually had them tell me that the games are for fun & they are not obligated to provide points!

SereneSeagull

Community Champion ⭐⭐⭐

So are you not getting reward points for quizes and videos as well @ToniC615904 ?

~~ Per Jimmy Buffett 🫧🫧 Bubbles Up!

Try waiting until the timer passes 3 minutes before submitting on Sudoku. I haven’t figured out the glitch in Scramble Words yet. It’s been 4 days since I asked for support from @AARPConsumerCare 🙉

Well written, documented and researched. Following thread to see how this goes.

So are you not getting reward points for quizes and videos as well ​@ToniC615904 ?

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So are you not getting reward points for quizes and videos as well @ToniC615904 ?