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sgm55
Contributor ⭐⭐
June 20, 2017

BEWARE the new(ish) Clorox "Smart Tube" technology!

  • June 20, 2017
  • 22 replies
  • 51439 views

Clorox has made a blunder comparable to the "New Coke" debacle: The company went "all in" with their commitment to a new spray bottle design that is featured on virtually every one of their spray cleaning products.  The sprayer on this bottle must be lined up with the integral tube that delivers the product right until the bottle is just about dry.  The problem is, this lining up means the top cannot be screwed into the bottle.  It snaps, very, very weakly, into the bottle, allowing it to sink its tube top into the bottle's integral tube, built into the side of the bottle.  On major complaint sites, this system is attacked en masse. On the government consumer complaint site, it receives one out of five stars.  Be very careful if you are unfortunate enough to have this terribly designed bottle in your home/under your kitchen sink.  I was using the bleach spray and it popped right off the bottle, splashing bleach everywhere!  I have since found that other Clorox spray products have the exact same problem.  I strongly urge you to find a different company's (hand) spray cleaning products until Clorox trashes its Smart Tube technology.  Smart Tube is Stupid!  You've been warned.

      22 replies

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      FranklinV42247
      Contributor ⭐
      March 27, 2019

      see here.........easy fix. https://www.youtube.com/watch?reload=9&v=XHqcRJEYoAs

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      sgm55Author
      Contributor ⭐⭐
      March 27, 2019

      That is NOT a fix for this terrible gizmo!  That simply shows how to snap the top on.  That top is the very one that snaps right off when in use.  Do NOT buy this type of spray bottle, EVER!

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        FranklinV42247
        Contributor ⭐
        March 27, 2019

        It's probably just me but it worked. Sorry you're having such a problem.......I know how frustrating it can be when things don't work. 

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          PaulC630933
          Contributor ⭐
          January 13, 2020

          Love Clorox Clean-up, but frustrated by "Smart Tube Technology" spray bottles that stopped working one-third of the way through the bottle. I thought the pumps were failing, but found instead it is a problem with the seal of the pump down-tube to the bottle (this seems to especially be a problem with Clean-up, as opposed to other Clorox products using this bottle). Found a fix: remove the pump and apply a generous coat of petroleum jelly to the outside of the red portion of the down-tube. Instead of pushing the pump straight down, I insert it at the 9:00 position and then rotate to the 12:00 position while pushing down. Give the spray trigger several pulls to prime the pump and you are back in business.

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            PennyE69012
            Contributor ⭐
            April 18, 2020

            I'll be darned...this petroleum jelly trick WORKS! On both bottles! Yay!

              fffred
              fffred
              Conversationalist ⭐⭐⭐
              February 6, 2020

              wow, I had no idea this was such a common problem. I have hated those dang new Clorox bottles for several years and intended to not buy such a product again (had bought like a 4-pack at Costco). I had no idea this problem was discussed on YouTube and so many other places. I only happened to stop in this forum and caught sight of this. Interesting.

               

              Still though, any cleaning product that I have to research how to re-build their dispenser and watch slow-motion videos on how to do so...isn't for me. Sorry, Clorox.

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                marthas415591
                Contributor ⭐
                April 14, 2020

                I have used Clorox Spray for years but NO MORE.  I have tried three bottles at different times, thinking each time that I had gotten a lemon, but the spray simply doesn't spray.  I pump and pump, and finally get a few drops.  The latest design, Smart Tube Technology, is the worst.  PLEASE FIX THIS, CLOROX COMPANY!

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                  DavidK190027
                  Contributor ⭐
                  August 25, 2020

                  Worst packaging design ever. Has never worked for me and does anyone think I would care enough about a bottle dispenser to put it on the internet? Do you guys at Clorox read this stuff? I HATE this dispenser! It doesn’t work! Aaargh!

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                    larryp993265
                    Contributor ⭐
                    October 6, 2020

                    So much for maintaining the integrity of the Chlorox brand -- the "Smart Tube Technology" keeps you from getting the product out of the bottle. Time to shop for substitute product.

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                      rbweeks
                      Contributor ⭐
                      January 9, 2021

                      Totally agree hate the new bottle just spilled all over my floor

                      will switch to a different product leave  well enough alone!

                        Rhymesometimes
                        Rhymesometimes
                        Conversationalist ⭐⭐⭐
                        April 26, 2021

                        @sgm55 , Thank you for the heads up. Will not buy product.  Christine

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                          lp59284514
                          Contributor ⭐
                          October 4, 2023

                          I also had difficulty and thought it was just a defective bottle, so I purchased another one (from Costco), so now I have two huge bottles of Clorox spray and two refill spray bottles that DO NOT WORK! I am so frustrated. 

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                            lp59284514
                            Contributor ⭐
                            June 29, 2025

                            I  did the same. I have since purchased a glass spray bottle and refill that work no problem. Purchased them from a BJ's and now have two gallons of cleaner. A lifetime supply! Hahahahaha. 

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                              AllanS515881
                              Contributor ⭐
                              February 26, 2024

                              I love the "smart tube" spray bottles. If you refill them you have to line them up correctly and push down the top until it clicks - not a big deal. But they last forever without the pump going out. I have probably refilled a couple of their their spray bottles a dozen times or more with everything that I need to spray around the house and garage. I'm not wild about their contents since I prefer to purchase concentrated generic cleaners and dilute them for use but I have actually purchase more of these products to ensure I'll have a long term supply of the spray bottles.

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                                MarilynK24977
                                Contributor ⭐
                                September 28, 2024

                                And just how do you remove the sprayer from the bottle?  If I turn it left like I do all other similar spray tops, it only goes to 45 degrees, not 90, where it typically is released.  Since it cannot move into the 90-degree position, the sprayer cannot come off for combining two bottles into one, or (God forbid!) refilling them from a refill bottle, should refills still be on the market.  It has not escaped our attention that companies are NOT putting out refill bottles any more because they make more profit selling a new bottle, paying no mind whatsoever that more bottles mean more plastic trash going into landfills.  Why does that not seem to matter to companies when profits are in the mix?!

                                 

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