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dees970583
Contributor ⭐⭐
March 28, 2025

Rewards Videos

  • March 28, 2025
  • 14 replies
  • 4438 views

Hello!

 

Since the most recent big "remodel" of the Rewards earning activities pages, I have noticed that there are almost 20 of the videos that either do not load, load on a Spanish-language page (and for some reason do not then grant points), are unclickable, are not marked as "checked off" in the list after I've completed them, or simply do award points upon completion for some unknown reason. They seem to have been loaded incorrectly.

 

Thanks!

    14 replies

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    RiverBoatAndrew
    Conversationalist ⭐⭐
    March 28, 2025

    Exactly what we've been telling them for months! They don't seem to care

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      BtW751689
      Conversationalist ⭐⭐
      March 29, 2025

      It's always "This is the first I've heard of this"

        WebWiseWoman
        WebWiseWoman
        Community Champion ⭐⭐⭐
        March 29, 2025

        Please use search before starting new post...

        "Earn Activities/Multiple earn points videos still not working" 

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          dees970583Author
          Contributor ⭐⭐
          March 29, 2025

          Thank you. I've now clicked on your link and written more about it to the Customer Care rep who initially answered that post. I will remember in future to try to search better before starting a new post - thank you for your help!

            A
            AARPConsumerCare
            Community Champion ⭐
            March 31, 2025

            dees970583 Thanks for your message and details about not receiving points and loading issues for some videos. There are some reasons why points may not be awarded after watching a video, which you can learn more about here - https://aarp.info/2TdQSxo - For trouble with loading videos, we suggest first clearing your browser's cookies and cache, and trying from another browser. You can find the instructions here - https://aarp.info/2I3wo4C - If you're still experiencing issues after troubleshooting with these steps, please let us know, so we can check on your Rewards account. - Christy C. 

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