Contributor ⭐⭐

Rewards Videos

14 replies
4483 views

Hello!

Since the most recent big "remodel" of the Rewards earning activities pages, I have noticed that there are almost 20 of the videos that either do not load, load on a Spanish-language page (and for some reason do not then grant points), are unclickable, are not marked as "checked off" in the list after I've completed them, or simply do award points upon completion for some unknown reason. They seem to have been loaded incorrectly.

Thanks!

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WebWiseWoman

Community Champion ⭐⭐⭐

Please use search before starting new post...

"Earn Activities/Multiple earn points videos still not working"

Done with this "new" and "improved"... kinda like dotard improved America...

D

dees970583Author

Contributor ⭐⭐

Thank you. I've now clicked on your link and written more about it to the Customer Care rep who initially answered that post. I will remember in future to try to search better before starting a new post - thank you for your help!

A

AARPConsumerCare

Community Champion ⭐

dees970583 Thanks for your message and details about not receiving points and loading issues for some videos. There are some reasons why points may not be awarded after watching a video, which you can learn more about here - https://aarp.info/2TdQSxo - For trouble with loading videos, we suggest first clearing your browser's cookies and cache, and trying from another browser. You can find the instructions here - https://aarp.info/2I3wo4C - If you're still experiencing issues after troubleshooting with these steps, please let us know, so we can check on your Rewards account. - Christy C.