AARP/Hartford Auto Policy CANCELED without notice

Our granddaughter had one of those app's for her car (different Company)  We live out in the far suburban and she keep getting dinged for making wide turns.... lol  this is not Chicago's tight corner's lol...

Hi @JJCC6391 ! We are sorry to hear about your experience with AARP Auto & Home Insurance provided by The Hartford. We would love to look further into this issue. At your convenience, 

please give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation. Please provide the following details in your message:

• Full name
• AARP Membership # (or home address)
• Phone # and email address to contact you
• Description of your issue and when did this take place

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

I dont know how else to break into this chat service, so I am using this reply option.  I have been with AARP/Hartford since 2007.  I am 68 YO with spotless record.  I am considering buying a Tesla Model Y .  When I called Hartford , you would think that I was asking them to ensure a Bugati to be used in transporting drugs and racing in the Grand Prix.  I waited on hold while the (helpful) agent talked to an anonymous "underwriter", who ultimately told her that I was "denied" because they paid out on some damage for the suspension of my 2010 Legacy (from striking a pothole).  Furthermore PA has a lot of potholes and Teslas are expensive to repair .

Given this BS excuse, and knowing that EVs are the future, maybe AARP should consider a more forward looking, responsive , and transparent insurance carrier.  It would also help if someone from AARP (rather than a Hartford rep) would answer the phone when we call with a complaint.  

Hartford just screwed me over as well.   Was on auto-pay for my auto policy.  Paid in May.   A few days later got an email for $41 due (my wife's Tru-Lane discount app never quite worked right, so didn't trigger the expected discount).  The notice said "If you have made a recent payment, thank you.  You may disregard this message."   I disregarded, especially since I was on auto-pay.    Today, we are checking credit card activity and notice an $800 refund from Hartford?  Huh?

Come to find out, Hartford wanted me to manually trigger the $41 payment and cancelled us!   For 2 months!!!   The money was for the main 6-month policy previously paid.    Call to billing was not productive.   The nice girl said Hartford gets burned on renewing cancelled policies.   She has tried several times to force it thru underwriting for other folks, with no success.   I told her if she has to do this more than once, Hartford has a systems problem.   I asked about why no cancellation notice and was told a letter got sent 3 weeks ago.   I never received.    

Obviously can never use Hartford again.  AARP, please review your relationship and marketing for Hartford.    This is not good.    If you can't help, I may need to look to AMAC.

Allan Hoffer

502-593-9687

I'm glad I am reading these reviews. It also seems the insurance industry will be going full rogue on many people. Some are flying drones over homes, and if they do not like what they see,they are canceling people; sometimes with due process, and sometimes not. My friend is in the  insurance business and also said if the house roof is a certain age, will do the same. You may find it becoming difficult to switch companies as well, if the home is not to their standards. Making it more difficult to be a home owner.

  You will be happy and own nothing. WEF,...on their web  site. They are pushing forward, but many people are too busy watching sports and on autopilot.

My mother also had hers lapse for some reason and they would not renew or write her another policy despite a near perfect driving and payment history. That was over a year ago. Today I realized that my verification card expired Nov 27th and went to print a new one. No policy on file. Never received a notice that payment was due or that the policy was cancelled.  I am just no longer covered apparently.   I will call and verify, but doubt they will renew now. I guess I will follow my mom to another company.  It does not seem that The Hartford really wants our business.  I had the TrueLane app in the beginning, but was never told I had to keep using it. 

I called Hartford for my code and it was a seamless process to proceed from that point. I have not encountered any issues since signing up not with the app. For me it has been nothing short of a positive savings program with easy login to the app that lets me know where my bad habits are for safe driving. I love that it saves me money on my policy. 

Eh...I called Hartford after being bombarded with mailing advertisements.  I called for the special AARP/Hartford discount quote.  Turns out The Hartford special AARP discount was almost $500 more a year then Geico and over $400 more a year then Liberty Mutual along with Hartford having worse coverage.   How come?  What's so special about AARP Hartford?  And I still get mail from them like twice a week. What a waste of paper. 

I had no issues downloading the app from the app store & setting up an account. No code or further instructions needed.  

Wow  Hartford was tricky and sly .auto insurance after a half hour talk  on my lunch break getting everything set up they casually say  only thing is you have to download the truelane app.This is was where I let them think they had me .Its like the movie fast and furious where vin diesel lets brian spilner win the race .well when my bank refused payment to be " collected one month in advance the bank rejected it I had not given my bank authorization something was holding myself back .I also got the nasty letter in the mail .Then I 🤔 thought wait a second I left my former insurance company on good terms wanted to give hartford a try .well I got reinstated with my old insurance company the day I got the nasty letter so here is what I have to say ." Hartford insurance you never got the best of me ,you may think you did however after looking and researching the comments on the truelane app you may have tried to invade my orivacy however ill be dead and six feet under before I ever allow this too happen .I am not a victim and I came close to falling into your gimmick .Also there was no paper to sign about burial insurance covering cremation up to 5000 on paper like their was online when I view my policy covering my wife and myself.Anyways its up to us as americans too look out for each other and I expected much more .There was a box to check online for burial insurance I chose to have the policy mailed instead .in the policy it states only mail back the stapled copies not one page about the burial insurance.This is not good business practice .Not having a copy of it Id had no proof .So hartford good 🤞 luck with that .Anyways I didnt ever expect things to go so sideways I saw this article on the forum and I JUST WANTED TO SAY EVERYTHING THIS MAN SAID IS TRUE .I GOT HIS BACK .ALL Hartford was ,was a RUDE DISRUPTION of epic proportions .Today I leave my house go to work ,with a smile on my face all because of this RESPONSIBLE MAN POSTING THIS ARTICLE .