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Contributor ⭐
December 12, 2022

AARP/Hartford Auto Policy CANCELED without notice

  • December 12, 2022
  • 55 replies
  • 44144 views

While obtaining my Quote for Auto Insurance from Hartford I was given the option to save money by enrolling in TrueLane, an App that monitors and scores your driving performance for safety. You obtain the discount immediately and it is adjusted later for unsafe driving scores if necessary. To register on the App you must wait for Hartford to issue you a code or something like that. I contacted their service twice asking for the information and never received what I needed to register on the TrueLane App. About one month later I got a bill for $65 which is the same as the proposed discount I would've received. The bill did have a note that I would be canceled if unpaid. I tried once more to get them to help me register but no response. After I returned home after a 2-week trip I opened a letter from Hartford. This letter was written in all CAPS sounding curt and angry informing me my Auto policy has been CANCELED and was effective 8 days ago. So, I was driving my car Uninsured for six days. This is because I had not paid the $65 yet. There you have it my friends. This is the lessons learned about Hartford Auto. 1)The TrueLane discount savings App is difficult to setup and not well supported. 2)Hartford Auto is intolerant of any past due account, regardless of the circumstances. 3)Hartford Auto cannot be trusted to take care of their customers' needs and puts them at risk with their abrupt actions. 4)Hartford Auto is rude, inadequate and unprofessional in their communication with customers. 5)Hartford Auto will CANCEL policies without warning. These are Facts, therefore I cannot in good conscience recommend the AARP/Hartford Auto Insurance benefit promoted on this website by AARP. This brings me to another unfortunate conclusion. Services advertised by AARP are not always vetted on behalf of the retired community and their specific needs that this organization represents.

55 replies

Contributor ⭐
October 3, 2024

This app is absolute garbage.  Same problems as most others - records me as driving when I'm a passenger, has me speeding when I am not, Had a 97% score that dropped for no reason to 77% so I would get less discount.  I could go on and on.  It's not worth the $25 bucks a month savings and drains my phone battery like crazy.  Hartford customer service couldn't even do the math to explain the difference in cost if I wanted to use it.  STEER CLEAR!!!!!!!!

Contributor ⭐
May 23, 2025

payment due May 5th, 2025, May 22, 2025 I happened to log on. because TrueLane was not always connecting via bluetooth because Apple would not provide a cord for my type of vehicle and that when I noticed the policy was cancelled.  I thought I had signed up for auto pay because AARP  and renters insurance is on auto pay.  The Hartford rep told me she would check the computer to see if I was  ELIGIBLE for reinstatement she said THE COMPUTER DENIED ME.  

Community Champion ⭐
May 23, 2025

We're sorry to hear you're having trouble with The Hartford, @MsConcerned. We are listening and would like the chance to help as soon as possible. Please visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can get you in touch with our Member Relations team. - Diana G.