Contributor ⭐⭐

Problems with receiving emails from aarp.

Forum|Forum|3 years ago
April 9, 2023
17 replies
9276 views

Signed up for newsletters, but, get message to confirm my email so I click send verification email but, I never get the email from aarp, yet, my email address is the same that that I use for my id when logging in to my account. Also, happens when I signed up for aarp rewards. Have talked to to people in tech support who tried to help but still does not work. Yet they could send me emails and I also got an email when I requested a copy of my chat with aarp. Problem happens when aarp asks me to verify my email address and I click on the link and get message to check my email but, I do not get an email verifying. Also happens when I want to change anything in my profile. I use both Edge and Firefox and my cache clears daily. also, the emails from aarp are not in my spam. Very frustrating that I am not receiving the newsletters that I signed up for and that I cannot verify my email address for rewards and when trying to adjust my profile. I wonder if I will receive an email when someone replys to this as I have email me when someone replies checked. I can be reached at [Mod Edit - Please do not post personal details in public areas of the community]

KellytheBelly

Community Champion ⭐⭐⭐

Hello, Marvin. Check your blocked emails. You may find that you inadvertently blocked AARP. Otherwise, I would choose to use another email and change it in your AARP profile/account. 🙂

P.S. If you could, please edit your post and remove your telephone numbers ASAP!

Thank you for the edit, Mod! 🙂

⭑ ๋࣭ ⭑... ⌞What the GLITCH!⌝ ... ⭑ ๋࣭ ⭑(っ ͡ ͡° - ͡ ͡° ς) Made of flesh and bone, not chips and blips.

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marvin634Author

Contributor ⭐⭐

Thanks, I have checked the blocked emails and aarp is not among them. I cannot change anything in my profile including my email address because they ask me to verify my account and check my emails for a reply which I do not get because of this problem. Very frustrating. Also, did not get an email telling me that you had replied even though I have the notify me when I receive an answer checked.

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marvin634Author

Contributor ⭐⭐

Was able to change my password in my account details. Guess I will try to change my email but am afraid that I might also lose my ability to login to my account and to aarp online community! And, why don't I get an email when someone replies, which I have checked???

EricC28201

Community Champion ⭐⭐⭐

Ya know @marvin634 I read the whole thread and don't have much to offer except to suggest that you keep after AARP until they help you get things working properly. Then set up an email account that is used for nothing but AARP...just to be on the safe side.

....Just out of curiosity did you receive an email about this post?

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marvin634Author

Contributor ⭐⭐

Thank you. talked to someone in tech support this morning and she bumped up the problem to a higher level. And, no did not receive an email about your post even though I have it checked to receive emails when someone answers my post. The support person was able to email me and when I check send me a copy of my chat I get the email for that. Still do not get a reply from aarp when I try to verify my newsletter request. Says check my emails but never get anything from aarp so that I can verify my request. i also installed Chrome which they recommend but it did not solve the problem either so I got rid of Chrome(don't care for It)

EricC28201

Community Champion ⭐⭐⭐

Not a fan of Chrome either...if somebody uses my Handle (@EricC227821) in a post I get an email that contains their entire comment. I was just wondering if that worked for you...guess not.

If I think of anything else I'll drop you a line.