Navigating websites and robo chats
Am I the only one?!
I've tried to find advocacy through AARP for this. They referred me to my local government advocacy people who at least gave me some sympathy but no satisfaction. Here's the dilemma I presented:
Getting quick answers to simple questions has become about impossible. Websites provide choices of many questions which don't often include the one I'm asking. They link you to other site pages telling you to click on some link that isn't on that page. They provide a chat session that only knows how to assume you want something you don't. You follow more links or try some that might (but don't) lead you to something helpful.
The same thing happens if you're lucky enough to get a phone number. Press this or that number for what you want. If it's not on the list, and luck provides a something else choice a real person has only enough answers for the usual questions, not mine. In this morning's project to investigate a health issue claim, the health provider referred me to the insurer, who referred me back to the health provider.
It can waste hours of our time (not their time so they don't have to pay a real person to answer the initial simple question.
Am I the only one?!