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rockydean
Contributor ⭐
November 28, 2024

Cannot Contact Experian Credit Company

  • November 28, 2024
  • 10 replies
  • 16581 views

I  am not able to get any help from the Experian Credit Monitoring company. I want to temporarily unfreeze my credit report so I can obtain a credit card. I am not able to login to their website - it says my user id or password is invalid. Their web site states I can have a text or phone call with a code sent to me. I tried by phone and did not get a call.  I got a text with a link to another website.  When I go to that website, it asks for my personal information.  When I enter what they requested, it says my information is invalid. I called the Experian help number 1-888-397-3742. I get a recording which is absolutely no help - your are directed to another website that also says my information is invalid.   I sent a certified letter 3 weeks ago to: Experian Customer Care, PO Box 9554, Allen TX 75013, explaining the problems.   Experian has not responded.

Has anyone else ran into these problems ?  Has anyone found a way to get around these problems ?

      10 replies

      SummerOnTheWay1
      SummerOnTheWay1
      Community Champion ⭐⭐⭐
      November 28, 2024

      📎  Hi @rockydean , NO I have NOT and sorry to hear about your experience.

       

      I am responding to caution you to please be VERY CAREFUL with ENTERING your PERSONAL INFO on these sites.

       

      I am probably wrong and NOT AN EXPERT, but whatever DEVICE(s) you are using MAY HAVE BEEN COMPROMISED.

       

      Or the sites have stolen your PERSONAL INFO.

       

      I hope not!!!

       

      🦃  Happy Thanksgiving and be safe online.

      R
      rockydeanAuthor
      Contributor ⭐
      November 28, 2024

      Thank you for the response.   Normally I would not have entered my personal information on a website.  I did not know any other way of trying to get in contact with Experian and I was trying everything.  I hope it does not come back to haunt me.  I will not do it again.

        GailL1
        GailL1
        Community Champion ⭐⭐⭐
        November 28, 2024

        Experian does not use the PIN system anymore to unfreeze / refreeze your credit file.  You have to set up an account and then go from there to schedule a temporary thaw or remove the freeze altogether.

         

        Just follow the directions here - after setting up an account.  Your answers to the questions in setting up the account have to agree with what is on your credit report.  They do this in order to verify that it is you.  The account is FREE if that is all that you are going to do with it - freeze / unfreeze your credit file.

         

        EXPERIAN.com - Freeze or UNFreeze Your Credit File 

        IT‘S ALWAYS SOMETHING . . . . .. . . . Roseanne Roseannadanna
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        rockydeanAuthor
        Contributor ⭐
        November 29, 2024

        I tried to create an account at Experian.  After entering all my information and pressing Enter, I get a screen that says:

         

        "We encountered an internal server error.  Please note that your order has been cancelled.  Sorry about the inconvenience.  Call us toll free at 1-866-617-1894".

         

        I am doing this on my desktop computer, using Microsoft Edge.  Would it make a difference to Use Google instead ?  Of course, I can never talk to a live person.  If I request Experian send me a text, I get one with a link that takes you to a sceen to reset my login information. When I enter the information, I get a message about the information being invalid.

        I have tried everything I can think of to be able to get logged into Experian - I am at my wits end.

          GailL1
          GailL1
          Community Champion ⭐⭐⭐
          November 29, 2024

          @rockydean 

           

          Here is the boglehead post on this same issue - try some of the things that were suggested by the poster - especially the ones that replied in April 2024.  

          Boglehead.org- Experian - Cannot Create An Account . . . .  

          I haven’t had any problems but I have an ExperianCreditLock Account which I use for free for (1) year.  

           

           

           

           

          IT‘S ALWAYS SOMETHING . . . . .. . . . Roseanne Roseannadanna
          GailL1
          GailL1
          Community Champion ⭐⭐⭐
          November 29, 2024

          Another suggestion comes from reddit responder - 

          https://www.reddit.com/r/CreditScore/comments/grt94j/experian_frustrating_automated_customer_service_i/?rdt=37050 

          This is the Corporate contact # - Call 714-830-7000, then press 2 (pretending to be a business customer). Then explain you are stuck in automated loop with consumer help line and they will redirect your call.    This might take awhile but you get to a human.

          This response was (3) months ago but others gave it a thumbs up since it worked for them.

          IT‘S ALWAYS SOMETHING . . . . .. . . . Roseanne Roseannadanna
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          fl8918
          Contributor ⭐
          April 18, 2025

          It doesn't work using a phone.

          Use a desktop or laptop to create an account. Once I did that I now have full access and control over my account. Still haven't spoken to anyone at Experian but I haven't needed to.

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