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judcor
Contributor ⭐
August 14, 2025

Time in Receiving Gift Card Redemption ??

  • August 14, 2025
  • 5 replies
  • 1698 views

hi, yesterday I redeemed the 16K in points to obtain the $5 Home Depot card,  my account balance was reduced but I have yet to receive the gift card.  Usually it takes seconds or just a few mins to receive but still nothing.  Wondering if anyone else has been experiencing this lag as well?   Yes, I have been checking my "spam" folder as well.  Nothing   

      5 replies

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      AARPConsumerCare
      Community Champion ⭐
      August 14, 2025

      Hi @judcor, I'm sorry to hear you didn't receive your gift card. I can understand your concern. The Digital Rewards are usually delivered within 24 hours. It is mentioned on the Terms and Conditions here: https://www.aarp.org/about-aarp/rewards-terms-and-conditions?cmp=SNO-LITHIUM---&socialid=17887399483

       

      For further assistance, please reach out in a private message, chat, text or call us: https://aarp.info/3epCObA so that we can check on your gift card. Thank you. - Diana G.

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      HokiePoq
      Contributor ⭐⭐
      August 14, 2025

      @AARPConsumerCare   I did not receive mine, either.   Usually they come right away, occasionally a few hours.  But 24 hours is up on this one.   Please check into this as it seems multiple people are having the same problem.  Thanks in advance.

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        RichardB815971
        Contributor ⭐⭐
        August 15, 2025

        I clicked on the link to the private message and got a "not available" message.  I do appreciate your help.   Several years ago something similar happened.  My points were restored but the redemption lost and not restored so I could get something else.  I would really like the gift card.  Diana, could you resend the private message, please?

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