Phone Survey from United Healthcare AARP
I received a phone call from 978-802-3052 claiming to be United Healthcare AARP wanting to speak to my dad. I am his POA, and my cell number is listed on the account. It was a voice activated survey, and I said I would not answer the questions. Then I turned around and called the number back, and they said 2 names are associated with this number. Is this (dad's name)? Mom is also associated with the number for UHC AARP, so it seemed like they really were from UHC AARP. The questions only asked for dad's birth year which is public information. Everything else was health oriented about his pain level, days of exercise, mental well-being, ability to meet needs, etc. Weird thing is, dad has had dementia for years, and the questions did not make sense for a person with dementia. At the end of the call, it said, if you have any questions, call UHC at 800-523-5800. That is the UHC AARP Med Supp customer service number. I called and spoke to a customer service rep (obviously overseas), and they did not know anything about the calls. I called 978-802-3052 back again, and this time they asked is this (mom's name)? I said no. When they asked is this (dad's name), I also said no hoping to get to a real person. No matter what I did, it would not give me an option to talk to a live person. I googled 978-802-3052 and see a lot of questions about the number that seem to involve scams and the caller requesting medicare account numbers, offering to give away gift cards, etc. It's just the oddest thing. I don't see any possible way we could be scammed from this call. It really did seem like AARP or UHC were trying to gather basic wellness information. But why use a spoofed number and direct me to customer service who know nothing about it?