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Contributor ⭐
October 30, 2015

Is AARP United Healthcare Medicare supplimental insurance as bad as the customer reviews say??

  • October 30, 2015
  • 134 replies
  • 132859 views

Hi,
AARP's Medicare Supplemental Medicare Insurance sounds great... but I decided that before I purchase it I should read the reviews.

I was astounded!

 

Consumer affairs reviews were the worst I have EVER seen for any product or service from any company. People were talking about outright misrepresentation of services, copays, non-existent customer service. Representatives simply hanging up on customers, drug formularies not covering many common medications. Increasing co-pays. A litany of misrepresentation and worse.


Now I understand the Internet. You will always find people more willing to badmouth a product or service than to praise it... but I looked for positive reviews and found none...

 

http://www.consumeraffairs.com/insurance/aarp_medicare.html

 

Is it really this bad? If so why does AARP tolerate this if they are, as they claim, an organization that exists to promote the best interests of senior citizens?

 

Have I simply been looking for reviews of AARP United Healthcare supplemental insurance in the wrong places?

 

Can anyone here describe their own experience with this insurance? I live in California... but will be moving to Arizona...

 

If not AARP/UHC insurance, can anyone here recommend a company for Medicare supplemental insurance with which they have had a positive experience?

 

Thanks

 

    This topic has been closed for replies.

    134 replies

    Contributor ⭐⭐
    January 18, 2023

    First Medicare Supplemental is so much different from the Medicare Advantage plans. I have always always always heard horror stories regarding the Advantage plans with denials/ increases /doctor changes etc etc etc. But the Supplementals, I have had for years (since turning 65 as has my husband) So 4 years now! We never pay 1 cent for anything! True we have plan F (as now it is not offered anymore substituted with plan G)! Every other year our doctor tests All our heart arteries for heart issues/ stroke/ ekg's/eco's/ Cat scans of the tummy / MRI's for sciatic issues/shots for the sciatic issues and never ever ever have been denied or pay anything Ever!

    Contributor ⭐⭐
    September 21, 2023

    You more than likely have been not checking the correct AARP Medicare Supplemental reviews as the Advantage programs are not that great for coverage. I heard horror stories of denials limited network, long waits for appointments etc etc etc. ie look at my review from just Jan of 2023 (this year)!

    ‎01-17-2023 10:34 PM

     

    First Medicare Supplemental is so much different from the Medicare Advantage plans. I have always always always heard horror stories regarding the Advantage plans with denials/ increases /doctor changes etc etc etc. But the Supplementals, I have had for years (since turning 65 as has my husband) So 4 years now! We never pay 1 cent for anything! True we have plan F (as now it is not offered anymore substituted with plan G)! Every other year our doctor tests All our heart arteries for heart issues/ stroke/ ekg's/eco's/ Cat scans of the tummy / MRI's for sciatic issues/shots for the sciatic issues and never ever ever have been denied or pay anything Ever!

    Contributor ⭐⭐
    September 21, 2023

    Note AARP supplemental is great (read my text just from This year!) The Advantage programs are basically like HMO's with limited coverage, some with large deductibles, limited networks etc

    ‎01-17-2023 10:34 PM

     

    First Medicare Supplemental is so much different from the Medicare Advantage plans. I have always always always heard horror stories regarding the Advantage plans with denials/ increases /doctor changes etc etc etc. But the Supplementals, I have had for years (since turning 65 as has my husband) So 4 years now! We never pay 1 cent for anything! True we have plan F (as now it is not offered anymore substituted with plan G)! Every other year our doctor tests All our heart arteries for heart issues/ stroke/ ekg's/eco's/ Cat scans of the tummy / MRI's for sciatic issues/shots for the sciatic issues and never ever ever have been denied or pay anything Ever!

    Contributor ⭐
    September 21, 2023

      If You question practices or attitudes you will get 1,000 emails pointing about your mistake.  With that said, it is important you know that there is NO....ZERO... advocacy or advantage/benefit to using AARP vs any other commercially available coverage.  Also, this is not a not for profit org in the truest sense of the word...they return nothing material back to the members directly so the billion they rake in from the carriers they recommend do not make your life better as mar as your medical.  There is also influence from AARP on the medicare operations and the claim reviewers they contract out to.  So AARP is very much a part of the "deny, deny, deny they won't appeal" sector and nothing in their writings or relationships or advocacy or politics is of any effect on that being an issue.

    Contributor ⭐⭐
    September 22, 2023

    Robert, you are basically correct that all the commercial Medicare Supplemental plans are basically the same. Since I have had to have a supplemental plan since I turned 57 due to being disabled (therefore with AARP Medicare Supplemental for 17 years ) I can attest that My coverage is very good. Note: what I did find out from moving from NJ - to PA and now to Florida each state appears to calculate rates differently Plus some customer service experiences over the years have not been very good But for ME in general I have found that my bills get paid quickly, never denied. And yes you are also correct that AARP does push users into strongly suggesting their vendors ie phones, auto insurance, etc dental (note I never use the dental since I found those listed as in the network were terribel So one needs to be a savvy But one small thing is some of the negative reviews listed regarding the insurance is not for the AARP supplemental but rather the Advantage which is totally different  (yes a lot cheaper but much more restrictive)


    @Robert0B wrote:

      If You question practices or attitudes you will get 1,000 emails pointing about your mistake.  With that said, it is important you know that there is NO....ZERO... advocacy or advantage/benefit to using AARP vs any other commercially available coverage.  Also, this is not a not for profit org in the truest sense of the word...they return nothing material back to the members directly so the billion they rake in from the carriers they recommend do not make your life better as mar as your medical.  There is also influence from AARP on the medicare operations and the claim reviewers they contract out to.  So AARP is very much a part of the "deny, deny, deny they won't appeal" sector and nothing in their writings or relationships or advocacy or politics is of any effect on that being an issue.


     

    Contributor ⭐
    December 4, 2024

    AARP and many of the companies they promote are money grabbing blood suckers. DO YOUR DUE DILIGENCE and read the reviews. United healthcare is just one example. My wife was given a monthly quote of 200 some dollars for a Medicare supplement plan. After going through underwriting the quote was double and the reviews showed they will routinely deny claims. Same thing with life insurance and others.........

    Contributor ⭐⭐
    December 4, 2024

    When you are in a guaranteed issue period, like right after you turn 65, there is no underwriting BUT that being said, if you are passed that period EVERY Supplement carrier, not just UHC will put you through underwriting and you get the quote ONLY if you pass underwriting.  Was that not explained to you when you got the quote?  UHC does insure people that, in some cases, would be denied coverage by other carriers but you will be rated up and pay more.  EVERY supplement carrier does this.  Once you have to be underwritten, you will either be accepted, be accepted at a higher premium or you will be declined.  We have had UHC for 18 years with bills running as high as $97,000 a month and all bills were paid promptly with never a decline.  Be careful.  When people complain about their "supplement" not covering, they often do not understand that they really have an Advantage plan not a supplement...very different.