AARP you know UHC is harrassing your members with calls but do nothing about it

Agree. I've had success with stopping these harassing calls by blocking/reporting as spam their number(s).

I have also been harassed... and also on this website by a suspected "troll"... I am very disappointed with AARP and UHC and am shopping for another source for my Medicare Supplemental Insurance (Medigap)...

Aetna, Cigna and Wellcare also harass members with frivolous phone calls.  It's like a conspiracy.  You have no choice. I have received dozens of phone calls from them and I have never benefited from any of them.  Now, I block their phone numbers but they phone other people (like a technician at my pharmacy) to phone me to phone them.  They are relentless.

  CMS (Center for Medicare and Medicaid Services) has given Medicare Advantage plans (the insurers of the plan)  permission to do certain canvassing of their members for various purposes.

Here’s part of the manual 

CMS.gov - Medicare Managed Care Manual Chapter 4 - Benefits and Beneficiary Protections

Look at Sect 80 - Value Added Items and Services (that’s page 62)

Look ar Sect 100 - Rewards & Incentives (that’s page 72 )

The last few years, CMS Innovation has began a new program or new type of Medicare Advantage plan called Value-Based Care Insurance Design Model - for certain plans and enrollees, it will offer special benefits like transportation to medical appointments or even food.

See the highlights of this new innovation design here:

CMS.gov Medicare Advantage Value Based Insurance Design Model

That’s what Medicare Advantage is - managed care - thus they have to be aware of your health needs to better serve you and manage your care.

Medicare Advantage plans have a stake in you and your heath - some plans more than others - Like Special Needs plans.

What type of things are they asking about?  

Are they selling something or are they trying to determine what healthcare you might need?

Or are they asking if you use specific services?  

Or are they asking if you would be interested in some new service or established benefit based on your needs.  

Are they asking about your health including nutrition or maybe even transportation.

Medicare Supplemental plans (MediGAP) should not be calling at all - MediGAP is not health insurance coverage, it’s GAP coverage.

I strongly suspect that insurance companies do this to prevent you from having a written record of what is said that potentially can be used for legal purposes. That is one reason I block their phone numbers.  Another reason is that I dislike speaking extemporaneously because extemporaneous speech is more error fraught than writing.

 I agree, they are really a pain and so annoying. They are trying to "sell" me something one way or another. Or, they have some trivial reason for bothering me by telephone. I don't bother answering anymore because I think it might be something important but it is useless information. Ever heard of "The boy who cried wolf"?