Contributor ⭐

won an Instant Win today, havent received the email

Forum|Forum|1 year ago
February 11, 2025
10 replies
3189 views

In the past, these confirmation prize emails were received within seconds of winning...Now, with all these other tech problems being reported, I'm glad I snapped a pic of the screen. Yep, I won an instant win today and no confirmation email has been received and its been hours

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BtW751689

Conversationalist ⭐⭐

I redeemed points last week for card, never got it, called aarp today, said it would be resent, now 12 hours later still nothing...another call tomorrow...

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AARPConsumerCare

Community Champion ⭐

I can understand how frustrating this can be, @BtW751689. I'd like to take a look into your AARP Rewards account. When you get a moment, please send me a DM with your name, mailing address and email, so I can access your account and check the status of your gift card. I look forward to hearing from you soon. - Daniela R.

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BtW751689

Conversationalist ⭐⭐

HEY AARP You want me to reup but you have not sent me this card. Not a good way to keep your customer base. I have my reup sitting here ready to send, just do your part NOW Making me wait another 7-10 days while your escalation team dilly dallies is not the way to encourage membership. Prove you can step to the plate and send me my card then my reup gets mailed.

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AARPConsumerCare

Community Champion ⭐

I understand it's frustrating when an email doesn't arrive right away, r604217b. We'd be happy to check on the gift card email for you. Can you please send us a private message with your name and email address, so we may locate your rewards account? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.