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agrberg
Contributor ⭐⭐
April 12, 2024

Unable to redeem points

  • April 12, 2024
  • 20 replies
  • 8194 views

I keep getting the following error

 

Unable to process your redemption request

 

This has been happening for over 24 hours so I'm not sure what's wrong. I've logged out and logged in and cleared cookies and cache. I've even used another browser.

    20 replies

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    AARPConsumerCare
    Community Champion ⭐
    April 12, 2024

    Hi agrberg! I am happy to help. When you go to pay, the credit card name and number must match the AARP account name and address. If membership in one person's name and then you pay with a spouses card, it will not go thru. If you are still having an issue, please chat or call: chatting with us online using the CHAT icon on the right, Monday through Friday, 8 a.m. - 8 p.m. ET. Calling us at 1-866-451-6305, Monday through Friday, 8 a.m. - 8 p.m. ET. -Sue J

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    agrbergAuthor
    Contributor ⭐⭐
    April 12, 2024

    It's happening for point redemptions like instant wins in the following screenshot.

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      MarissaT572167
      Contributor ⭐
      November 4, 2024

      I have the same dang issue, contacted support and they are not fixing this issue!! this post has been view over 800 times obviously we are not alone FIX THIS AARP wth

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        MarissaT572167
        Contributor ⭐
        November 4, 2024

        AARP a lot of people have been locked from reward redemtion for instant win games and sweepstakes and you are not fixing the issue, I have called chatted and emailed to no evail but you just ignore the problem why!!! we have tried clearing cookies ect, I have tried to do this from laptop, pc and iphone....it DOESNT WORK!!!!unable to process redemtion request

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          AARPConsumerCare
          Community Champion ⭐
          November 5, 2024

          @MarissaT572167 So sorry to hear you're having this error on the AARP Rewards website, Marissa! Let's look into your account and get this escalated if needed. Please send me a private message with your complete name, mailing address and email address. You may need to enable your private messages, here is an article with steps to do that: https://aarp.info/47hWcl7.  - Janelle M.

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          flobel4
          Contributor ⭐
          January 7, 2025

          I have been a member for over 7 years, then last month the dreaded "Unable to process your redemption request". No amount of calls or emails to the "Ombudsman Team" made a difference. No amount of "escalation' worked. Left numerous messages, never a call back. Cancelling today!

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            EdwardS959962
            Contributor ⭐
            August 13, 2025

            I CAN'T PRINT MY CULVER'S COUPON. easstotts@gmail.com

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