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Wheresthebeef
Conversationalist ⭐
October 23, 2025

Unable to access Rewards

  • October 23, 2025
  • 3 replies
  • 1067 views

This morning, when trying to access Rewards I received a message asking for a phone number for 2-factor confirmation and stating that it was voluntary.  I declined and was sent to a general Rewards description page.  There was no way provided to access Earn or Redeem.  

 

Anyone else having this problem?

    3 replies

    J
    JudyS250129
    Contributor ⭐
    October 23, 2025

    Yes for several days.

    W
    WheresthebeefAuthor
    Conversationalist ⭐
    October 24, 2025

    Brandon C. was extremely helpful in resolving this issue for me.  

     

    For whatever reason, the phone number on my account was blank.  Once I added that this problem went away.  

      A
      AARPConsumerCare
      Community Champion ⭐
      October 23, 2025

      I'm sorry to hear you're having trouble accessing the AARP Rewards page, @Wheresthebeef. Can you include this information in your private message to us, so we can look into that as well? Thanks for letting us know. - Brandon C.

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